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Sales Support Specialist - Client Success

Gannett, Mc Lean, Virginia, us, 22107

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About the Opportunity We are seeking a detail-oriented and client-focused

Automotive Implementation Specialist

to manage the onboarding of new clients and campaigns. In this role, you'll serve as the

primary point of contact

during the onboarding process, ensuring campaigns move efficiently to live status. You'll partner closely with sales teams, post-sales support, and clients to deliver seamless implementation and maximize ROI.

This position is ideal for someone who thrives in a

fast-paced, evolving digital marketing environment

and enjoys building strong client relationships while leveraging both technical expertise and business acumen.

What You\'ll Do

Own the onboarding process, ensuring campaigns launch on time and align with client expectations

Build strong client relationships through proactive communication and transparency

Partner with Sales and Post-Sales Optimization teams to develop digital strategies that drive results

Troubleshoot onboarding challenges and provide solutions to clients and internal partners

Manage campaign setup and fulfillment across multiple technologies and platforms

Track onboarding performance, assess trends, and identify opportunities for improvement

Maintain ongoing communication with internal and external stakeholders to keep initiatives on track

Key Skills

Expertise in

customer relationship management

and account onboarding

Strong understanding of

digital advertising campaigns

(Search, Display, Marketing Systems, Traditional Media)

Technical proficiency to recommend, assess, and optimize onboarding processes

Skilled communicator with the ability to explain technical and marketing concepts clearly

Proficiency in

Excel

and

Salesforce

for tracking and reporting

Strong problem-solving, analytical thinking, and process improvement mindset

Proven track record in relationship management and account success

About You

3+ years of client-facing service or account management experience

2+ years of hands-on experience managing online/digital advertising campaigns

Google Ads and Google Analytics Certification a plus (not required)

Highly organized, adaptable, and collaborative

Comfortable working in a dynamic, change-driven environment

About Us At

LOCALiQ , we value innovation, passion, and work-life balance. Our employees are central to our success, and we pride ourselves on fostering a collaborative and engaging culture. We help local businesses grow by connecting them with customers through data-driven marketing solutions.

Our recognition includes:

Google\'s Quality Account Champion (North America)

Google\'s Innovation Champion Award (Canada)

Headquartered in Woodland Hills, CA, and Frisco, TX, we operate in 35+ locations across the U.S., Canada, India, Australia, New Zealand, and Brazil.

LOCALiQ is proud to be an equal opportunity employer. Applicants are considered without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or other protected status.

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