Job Title:
(
CRM Administrator
)
Are you
CRM Administrator
seeking a dynamic and rewarding opportunity? Our client Public sector client is looking for a talented
CRM Administrator
to join their growing team in
Atlanta, GA
About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Job Responsibilities: CRM Administration Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions. • ssists in testing and verification for internal custom code and vendor software releases, patches, and add-ons. • Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain. • ssist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans. • Manage data integrity, including imports, migrations, integrations and data cleanup. • Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability. • Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite. Project Coordination Coordinate project timelines, deliverables, and resources across multiple teams. Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes. Schedule project meetings to ensure timely updates and issue resolution. Required Knowledge, Skills And Abilities: Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor. Strong proficiency with HTML, CSS, and JavaScript. Effective written and verbal communication skills. Strong interpersonal, analytical, and organizational skills. Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana). Advanced knowledge in in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint. Minimum Entry Qualifications: 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar). 1-2 years of experience in project coordination or project management Preferred Qualifications: Prior public sector experience.
Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need." It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain's Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan
(
CRM Administrator
)
Are you
CRM Administrator
seeking a dynamic and rewarding opportunity? Our client Public sector client is looking for a talented
CRM Administrator
to join their growing team in
Atlanta, GA
About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Job Responsibilities: CRM Administration Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions. • ssists in testing and verification for internal custom code and vendor software releases, patches, and add-ons. • Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain. • ssist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans. • Manage data integrity, including imports, migrations, integrations and data cleanup. • Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability. • Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite. Project Coordination Coordinate project timelines, deliverables, and resources across multiple teams. Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes. Schedule project meetings to ensure timely updates and issue resolution. Required Knowledge, Skills And Abilities: Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor. Strong proficiency with HTML, CSS, and JavaScript. Effective written and verbal communication skills. Strong interpersonal, analytical, and organizational skills. Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana). Advanced knowledge in in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint. Minimum Entry Qualifications: 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar). 1-2 years of experience in project coordination or project management Preferred Qualifications: Prior public sector experience.
Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need." It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain's Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan