HM Sales AdvisorBroadway Plaza Walnut Creek
H&M, Walnut Creek, California, United States, 94598
Overview
Job Description
About the Role: As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide support and guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit: provide excellent customer service by welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
Engage with customers to have conversations and provide excellent service
Guide customers through fashion trends, stories and products in all areas of the store
Promote and sell products effectively
Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with the store management team
General Information
Fashion & Trend Awareness: Keep up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers; share relevant information with customers
Team & Development: Retain and share service, fashion and store operations knowledge with colleagues; follow procedures and legal requirements; give and receive feedback; participate in onboarding and trainings relevant for your role
Retail Operations / Visual & Commercial Execution: Complete garment cycle from unpacking and refill to steaming and garment care; operate fitting room and checkout areas; contribute to a clean and tidy sales floor and back of house; support garment presentation and displays according to guidelines; maintain stock levels with replenishment; follow in-store OMNI services and tech tools; assist with opening and closing the store; follow all H&S guidelines and legal requirements
Qualifications
As a Sales Advisor, you should be passionate about fashion and what we create in-store
Motivated by giving customers a great experience
Good communication, creativity, curiosity, motivation, flexibility, decisiveness and action-orientation
Enjoy working in a collaborative and dynamic environment
Sales experience in a dynamic, collaborative environment relevant to the role
Experience in customer service in fashion, retail or service-related industries
Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive, equitable workplace
We are a values-driven organization guided by our seven values
Access to Colleague Resource Groups for networking opportunities
Inclusive company where you can be yourself at work
Global talent community with opportunities for growth
Comprehensive benefits including health insurance, wellbeing and family support, retirement plan, paid leave and community days
Employee discount across H&M and Group brands
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $17.00 per hour
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion.
H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at recruitment_support@hm.com. Choosing an alternative assessment method will not affect your chances of consideration.
Benefits We offer attractive benefits with development opportunities. Staff discount is available across H&M Group brands. Additional local market benefits may apply depending on employment type and country.
Inclusion & Diversity H&M is committed to inclusive, diverse and equitable workplaces. Diversity is considered in recruitment. We ask you not to attach a cover letter as part of the application process.
Company Description H&M is a fashion brand offering the latest styles and inspiration. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
H&M Fashion USA, Inc. – Maki Assessment Tool: We use Maki for skills-based selection. The assessment is optional; it helps evaluate duties of the position. If difficulties arise, you can request an alternative method of assessment via recruitment_support@hm.com.
Cookies, privacy and data: We may collect information in cookies with consent. See our Cookie Notice and Applicant Privacy Notice for more information.
We retain information for 3 years in your applicant file in accordance with our Applicant Privacy Notice.
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About the Role: As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide support and guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit: provide excellent customer service by welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
Engage with customers to have conversations and provide excellent service
Guide customers through fashion trends, stories and products in all areas of the store
Promote and sell products effectively
Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with the store management team
General Information
Fashion & Trend Awareness: Keep up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers; share relevant information with customers
Team & Development: Retain and share service, fashion and store operations knowledge with colleagues; follow procedures and legal requirements; give and receive feedback; participate in onboarding and trainings relevant for your role
Retail Operations / Visual & Commercial Execution: Complete garment cycle from unpacking and refill to steaming and garment care; operate fitting room and checkout areas; contribute to a clean and tidy sales floor and back of house; support garment presentation and displays according to guidelines; maintain stock levels with replenishment; follow in-store OMNI services and tech tools; assist with opening and closing the store; follow all H&S guidelines and legal requirements
Qualifications
As a Sales Advisor, you should be passionate about fashion and what we create in-store
Motivated by giving customers a great experience
Good communication, creativity, curiosity, motivation, flexibility, decisiveness and action-orientation
Enjoy working in a collaborative and dynamic environment
Sales experience in a dynamic, collaborative environment relevant to the role
Experience in customer service in fashion, retail or service-related industries
Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive, equitable workplace
We are a values-driven organization guided by our seven values
Access to Colleague Resource Groups for networking opportunities
Inclusive company where you can be yourself at work
Global talent community with opportunities for growth
Comprehensive benefits including health insurance, wellbeing and family support, retirement plan, paid leave and community days
Employee discount across H&M and Group brands
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $17.00 per hour
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion.
H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at recruitment_support@hm.com. Choosing an alternative assessment method will not affect your chances of consideration.
Benefits We offer attractive benefits with development opportunities. Staff discount is available across H&M Group brands. Additional local market benefits may apply depending on employment type and country.
Inclusion & Diversity H&M is committed to inclusive, diverse and equitable workplaces. Diversity is considered in recruitment. We ask you not to attach a cover letter as part of the application process.
Company Description H&M is a fashion brand offering the latest styles and inspiration. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
H&M Fashion USA, Inc. – Maki Assessment Tool: We use Maki for skills-based selection. The assessment is optional; it helps evaluate duties of the position. If difficulties arise, you can request an alternative method of assessment via recruitment_support@hm.com.
Cookies, privacy and data: We may collect information in cookies with consent. See our Cookie Notice and Applicant Privacy Notice for more information.
We retain information for 3 years in your applicant file in accordance with our Applicant Privacy Notice.
#J-18808-Ljbffr