Overview
The Luxury Apartment Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service. Responsibilities
Greet, engage, and tour prospective residents, showcasing luxury amenities, floor plans, and community features Build strong relationships with prospects to convert leads into leases Execute lease agreements accurately and in compliance with Fair Housing laws and company policies Follow up with prospects through calls, emails, and CRM systems to maximize conversions Maintain expert knowledge of pricing, availability, market trends, and competitors Deliver exceptional customer service to current residents and assist with lease renewals Process applications, screenings, and move-ins efficiently and professionally Collaborate with the property management and maintenance teams to ensure readiness of units Maintain a clean, welcoming leasing office and model units at all times Participate in marketing initiatives, resident events, and outreach activities Collect and encourage positive online reviews and referrals Qualifications
High school diploma or equivalent (college coursework preferred) Minimum 1 year of leasing, sales, hospitality, or luxury customer service experience preferred Strong sales skills with a customer-focused mindset Excellent communication, presentation, and interpersonal skills Professional appearance and demeanor Ability to multitask in a fast-paced environment Proficiency with leasing software, CRM systems, and Microsoft Office Knowledge of Fair Housing regulations required Availability to work weekends and flexible schedules as needed What We Offer
Competitive base pay plus commissions/bonuses Growth and advancement opportunities Professional training and development A dynamic, luxury-focused work environment
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The Luxury Apartment Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service. Responsibilities
Greet, engage, and tour prospective residents, showcasing luxury amenities, floor plans, and community features Build strong relationships with prospects to convert leads into leases Execute lease agreements accurately and in compliance with Fair Housing laws and company policies Follow up with prospects through calls, emails, and CRM systems to maximize conversions Maintain expert knowledge of pricing, availability, market trends, and competitors Deliver exceptional customer service to current residents and assist with lease renewals Process applications, screenings, and move-ins efficiently and professionally Collaborate with the property management and maintenance teams to ensure readiness of units Maintain a clean, welcoming leasing office and model units at all times Participate in marketing initiatives, resident events, and outreach activities Collect and encourage positive online reviews and referrals Qualifications
High school diploma or equivalent (college coursework preferred) Minimum 1 year of leasing, sales, hospitality, or luxury customer service experience preferred Strong sales skills with a customer-focused mindset Excellent communication, presentation, and interpersonal skills Professional appearance and demeanor Ability to multitask in a fast-paced environment Proficiency with leasing software, CRM systems, and Microsoft Office Knowledge of Fair Housing regulations required Availability to work weekends and flexible schedules as needed What We Offer
Competitive base pay plus commissions/bonuses Growth and advancement opportunities Professional training and development A dynamic, luxury-focused work environment
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