Customer Service Representative - MONTGOMERYVILLE, PA
Western International Gas & Cylinders, Inc., Montgomeryville, Pennsylvania, United States
Customer Service Representative - MONTGOMERYVILLE, PA
Position Summary
A Customer Service Representative with excellent written and verbal communication skills needed. Maintain strong professional relationships in all aspects of the order-to-delivery process. Interacts with customers, Matheson sales, management and other operations personnel.
Responsibilities
Providing exceptional customer service within our internal and external customer base
Fielding calls from our 800 number and redirecting them to the appropriate person, department or location
Providing efficient and accurate processing of customers’ orders for specialty gases and equipment; editing received orders for accurate pricing and part numbers
Maintaining customer relationships and addressing specific customer account issues
Handling customer complaints with professionalism, escalating as needed
Serving as a liaison among customers, sales and production plants
Processing credit memos and Return Material Authorizations (RMA’s)
Essential Functions
Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
Manages requests for products, price and technical information.
Assists in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
Identifies sources of leads and manages the pre‑qualification process in collaboration with sales and corporate marketing.
Tracks result of outbound campaign efforts.
Backs up inbound customer service, as needed.
Complies with all OSHA regulations.
Ensures all safety rules are strictly observed.
Performs other projects and duties as assigned.
Daily attendance in person Complies with all policies and standards
Knowledge, Skills and Abilities
High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
Excellent customer service skills. Ability to establish and manage customer relationships.
Ability to work independently and under some pressure to meet deadlines.
Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to learn MTG’s business/product types/organization/transaction systems.
Excellent telephone communications skills.
Excellent organizational skills.
Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E‑mail).
Physical Demands
Stationary Position - FREQUENTLY
Move/Traverse - OCCASIONALLY
Stationary Position/Seated - FREQUENTLY
Transport/Lifting - FREQUENTLY
Transport/Carrying - FREQUENTLY
Exerting Force/Pushing - OCCASIONALLY
Exerting Force/Pulling - OCCASIONALLY
Ascend/Descend - OCCASIONALLY
Balancing - OCCASIONALLY
Position Self/Stooping - OCCASIONALLY
Position Self/Kneeling - OCCASIONALLY
Position Self/Crouching - OCCASIONALLY
Position Self/Crawling - OCCASIONALLY
Reaching - FREQUENTLY
Handling - FREQUENTLY
Grasping - FREQUENTLY
Feeling - RARELY
Communicate/Talking - CONSTANTLY
Communicate/Hearing - CONSTANTLY
Repetitive Motions - FREQUENTLY
Coordination – OCCASIONALLY
Travel Requirement None
Equal Opportunity Employer The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.
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A Customer Service Representative with excellent written and verbal communication skills needed. Maintain strong professional relationships in all aspects of the order-to-delivery process. Interacts with customers, Matheson sales, management and other operations personnel.
Responsibilities
Providing exceptional customer service within our internal and external customer base
Fielding calls from our 800 number and redirecting them to the appropriate person, department or location
Providing efficient and accurate processing of customers’ orders for specialty gases and equipment; editing received orders for accurate pricing and part numbers
Maintaining customer relationships and addressing specific customer account issues
Handling customer complaints with professionalism, escalating as needed
Serving as a liaison among customers, sales and production plants
Processing credit memos and Return Material Authorizations (RMA’s)
Essential Functions
Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
Manages requests for products, price and technical information.
Assists in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
Identifies sources of leads and manages the pre‑qualification process in collaboration with sales and corporate marketing.
Tracks result of outbound campaign efforts.
Backs up inbound customer service, as needed.
Complies with all OSHA regulations.
Ensures all safety rules are strictly observed.
Performs other projects and duties as assigned.
Daily attendance in person Complies with all policies and standards
Knowledge, Skills and Abilities
High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
Excellent customer service skills. Ability to establish and manage customer relationships.
Ability to work independently and under some pressure to meet deadlines.
Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to learn MTG’s business/product types/organization/transaction systems.
Excellent telephone communications skills.
Excellent organizational skills.
Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E‑mail).
Physical Demands
Stationary Position - FREQUENTLY
Move/Traverse - OCCASIONALLY
Stationary Position/Seated - FREQUENTLY
Transport/Lifting - FREQUENTLY
Transport/Carrying - FREQUENTLY
Exerting Force/Pushing - OCCASIONALLY
Exerting Force/Pulling - OCCASIONALLY
Ascend/Descend - OCCASIONALLY
Balancing - OCCASIONALLY
Position Self/Stooping - OCCASIONALLY
Position Self/Kneeling - OCCASIONALLY
Position Self/Crouching - OCCASIONALLY
Position Self/Crawling - OCCASIONALLY
Reaching - FREQUENTLY
Handling - FREQUENTLY
Grasping - FREQUENTLY
Feeling - RARELY
Communicate/Talking - CONSTANTLY
Communicate/Hearing - CONSTANTLY
Repetitive Motions - FREQUENTLY
Coordination – OCCASIONALLY
Travel Requirement None
Equal Opportunity Employer The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.
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