BMV Customer Service Representative 2
State of Indiana, Williamsport, Indiana, United States, 47993
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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:
• Embrace product innovation
Role Overview
: Customer Service Representative 2s are responsible for administering and evaluating driving exams, as well as assisting customers with titles and registrations. In this role, you will evaluate customers’ knowledge and ability to adhere to traffic laws in a calm and patient manner. When not facilitating exams, you will process transactions for customers at the frontline.
Salary Statement
: The salary for this position typically starts at $31,668.00. A Day in the Life:
The essential functions of this role include: Administer skill tests and evaluate driving skills. Assist customers with vehicle/watercraft titles and registration needs. Maintain compliance with all Indiana laws related to the operation, licensure, and registration of motor vehicles. Attend training classes and/or take certification tests as required. Maintain customer privacy and confidentiality of related records. Substitute for other Customer Service Representatives as needed. This job description is not exhaustive and may change based on agency needs. What You'll Need for Success:
Requirements for consideration include: High school diploma or equivalent. Must be 21 years of age or older. Valid driver’s license for at least the past 12 months. No at-fault motor vehicle accidents resulting in death or serious injury. Ability to travel up to 20% for branch locations, training, or community activities. Ability to relate tactfully and decisively with various people and situations, requiring calmness, alertness, quick reflexes, and patience. Familiarity with all types of motor vehicles. Knowledge of Indiana driving laws. Strong critical thinking and troubleshooting skills. Ability to process cash and card transactions. Ability to perform essential functions with or without reasonable accommodations. Supervisory Responsibilities/Direct Reports:
This role may include supervisory duties depending on agency needs. Benefits of Employment with the State of Indiana: The state offers a comprehensive benefits package including: Multiple medical plans, vision, and dental coverage. Wellness Rewards Program for completing wellness activities. Health savings account with state contributions. Flexible work options, including potential hybrid remote work. Deferred compensation 457(b) plan with employer match. Two fully-funded pension plans. Paid leave policies, including paid parental and community service leave. Paid vacation, personal, and sick leave. Paid holidays, including additional days during election years. Education Reimbursement Program. Group life insurance. Employee assistance program for behavioral health. Participation in Public Service Loan Forgiveness Program. Free parking for most positions. Access to LinkedIn Learning. The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available upon request. For assistance, contact the Indiana State Personnel Department at jobs@spd.IN.gov.
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: Customer Service Representative 2s are responsible for administering and evaluating driving exams, as well as assisting customers with titles and registrations. In this role, you will evaluate customers’ knowledge and ability to adhere to traffic laws in a calm and patient manner. When not facilitating exams, you will process transactions for customers at the frontline.
Salary Statement
: The salary for this position typically starts at $31,668.00. A Day in the Life:
The essential functions of this role include: Administer skill tests and evaluate driving skills. Assist customers with vehicle/watercraft titles and registration needs. Maintain compliance with all Indiana laws related to the operation, licensure, and registration of motor vehicles. Attend training classes and/or take certification tests as required. Maintain customer privacy and confidentiality of related records. Substitute for other Customer Service Representatives as needed. This job description is not exhaustive and may change based on agency needs. What You'll Need for Success:
Requirements for consideration include: High school diploma or equivalent. Must be 21 years of age or older. Valid driver’s license for at least the past 12 months. No at-fault motor vehicle accidents resulting in death or serious injury. Ability to travel up to 20% for branch locations, training, or community activities. Ability to relate tactfully and decisively with various people and situations, requiring calmness, alertness, quick reflexes, and patience. Familiarity with all types of motor vehicles. Knowledge of Indiana driving laws. Strong critical thinking and troubleshooting skills. Ability to process cash and card transactions. Ability to perform essential functions with or without reasonable accommodations. Supervisory Responsibilities/Direct Reports:
This role may include supervisory duties depending on agency needs. Benefits of Employment with the State of Indiana: The state offers a comprehensive benefits package including: Multiple medical plans, vision, and dental coverage. Wellness Rewards Program for completing wellness activities. Health savings account with state contributions. Flexible work options, including potential hybrid remote work. Deferred compensation 457(b) plan with employer match. Two fully-funded pension plans. Paid leave policies, including paid parental and community service leave. Paid vacation, personal, and sick leave. Paid holidays, including additional days during election years. Education Reimbursement Program. Group life insurance. Employee assistance program for behavioral health. Participation in Public Service Loan Forgiveness Program. Free parking for most positions. Access to LinkedIn Learning. The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available upon request. For assistance, contact the Indiana State Personnel Department at jobs@spd.IN.gov.
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