Overview
Old National Bank serves clients and communities since 1834. With over $70 billion in assets, we are a regional powerhouse rooted in the communities we serve. We thrive on helping clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Responsibilities Old National Bank is seeking a Market Relationship Banker to join our Community Banking Team. This position allows you to work at several different branches, giving you the opportunity to know the personalities at each location. The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross‑selling, establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing.
Key Accountabilities
Develop and grow client and prospective client relationships.
Consult with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client's financial objectives.
Cross‑sell products and services and refer to business product partners to ensure client needs are met.
Maintain contact with client base through periodic proactive touch points (on‑boarding, service follow up, etc.).
Achieve Sales and Service Targets
Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events.
Maintain well‑developed knowledge of all products and services and effectively apply that knowledge to understand and fulfill client needs.
Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team's skills and performance.
Operations Oversight
Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources for problem resolution.
Maintain and demonstrate in‑depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience.
Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
Follow all fraud prevention procedures and attend training to stay up‑to‑date on evolving fraud tactics.
Qualifications and Education Requirements
High School diploma or GED Equivalent.
Minimum one year relationship‑based client consultation and/or consultative sales experience (banking industry a plus).
Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.
Old National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
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Responsibilities Old National Bank is seeking a Market Relationship Banker to join our Community Banking Team. This position allows you to work at several different branches, giving you the opportunity to know the personalities at each location. The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross‑selling, establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing.
Key Accountabilities
Develop and grow client and prospective client relationships.
Consult with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client's financial objectives.
Cross‑sell products and services and refer to business product partners to ensure client needs are met.
Maintain contact with client base through periodic proactive touch points (on‑boarding, service follow up, etc.).
Achieve Sales and Service Targets
Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events.
Maintain well‑developed knowledge of all products and services and effectively apply that knowledge to understand and fulfill client needs.
Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team's skills and performance.
Operations Oversight
Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources for problem resolution.
Maintain and demonstrate in‑depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience.
Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
Follow all fraud prevention procedures and attend training to stay up‑to‑date on evolving fraud tactics.
Qualifications and Education Requirements
High School diploma or GED Equivalent.
Minimum one year relationship‑based client consultation and/or consultative sales experience (banking industry a plus).
Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.
Old National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
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