Overview
Maximus is currently hiring Customer Service Representatives to join our team! In this role, you’ll support our Health Texas project by providing customer care and benefit‑enrollment services via telephone, IVR, and web-based portals. To ensure your success, Maximus offers paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
This is a full-time, hybrid position. You will begin on-site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs.
This class is scheduled to start on Monday, March 9, 2026.
Why Join Maximus?
Competitive Compensation
- Quarterly bonuses based on performance included!
Comprehensive Insurance Coverage
- Medical, Dental, Vision, Prescription, and partially funded HSA. Plus Life insurance and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning
- 401K Retirement Savings plan with Company Matching.
Paid Time Off Package
- PTO and Holidays
Holistic Wellness Support
- Resources for physical, emotional, and financial wellness through the Employee Assistance Program (EAP).
Recognition Platform
- Acknowledgment of outstanding employee contributions.
Tuition Reimbursement
- Invest in ongoing education and development.
Employee Perks and Discounts
- Additional benefits and discounts for employees.
Maximus Wellness Program and Resources
- Range of wellness programs and resources.
Professional Development Opportunities
- Training programs, workshops, and conferences.
Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Qualifications
Minimum Requirements
High school diploma or GED required and 0-6 months of relevant professional experience or equivalent combination of education and experience.
Job Requirements
High School Diploma or GED with 0-1 years' experience.
Logical problem-solving skills, ability to multi-task, and proficiency to troubleshoot using a client approach.
Proficient in managing repetitive and high-volume calls.
Proficient typing skills.
Strong sense of urgency and ability to work under pressure.
Strong organizational and work prioritization abilities.
Skilled in the use of Teams.
Fundamental computer proficiency in Windows and/or Mac.
Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time).
Training Requirements
Must be able to work onsite during the first week of training.
Must be able to complete classroom and on-the-job training with no time missed.
Remote Work Environment
Workspace must be quiet, free of distractions, and free of background noise.
Workspace must support 2 monitors, laptop, keyboard, mouse, and docking station. Maximus will provide equipment.
Web camera is required during training, meetings, or as requested by management.
Internet must be wired high-speed (cable or fiber).
Must be able to disable modem firewalls to ensure proper VPN access.
High-speed internet: minimum 20 Mbps download and 5 Mbps upload.
Connect the ethernet cable directly from modem/router to computer.
Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted.
Work-from-home staff may be required to work on-site for those who fail to meet guidelines or whose performance is not acceptable.
Must work and reside within Texas and within 70 miles of Athens, Texas.
EEO & Accommodations EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process. If you require assistance at any stage, please contact People Operations at
applicantaccom@maximus.com .
Pay Minimum Salary
$14.00
Maximum Salary
$14.00
Compensation
$14-$14
Note This description reflects the current job specifications and is subject to change. Specific details about the role may be updated as needed.
#J-18808-Ljbffr
This is a full-time, hybrid position. You will begin on-site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs.
This class is scheduled to start on Monday, March 9, 2026.
Why Join Maximus?
Competitive Compensation
- Quarterly bonuses based on performance included!
Comprehensive Insurance Coverage
- Medical, Dental, Vision, Prescription, and partially funded HSA. Plus Life insurance and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning
- 401K Retirement Savings plan with Company Matching.
Paid Time Off Package
- PTO and Holidays
Holistic Wellness Support
- Resources for physical, emotional, and financial wellness through the Employee Assistance Program (EAP).
Recognition Platform
- Acknowledgment of outstanding employee contributions.
Tuition Reimbursement
- Invest in ongoing education and development.
Employee Perks and Discounts
- Additional benefits and discounts for employees.
Maximus Wellness Program and Resources
- Range of wellness programs and resources.
Professional Development Opportunities
- Training programs, workshops, and conferences.
Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Qualifications
Minimum Requirements
High school diploma or GED required and 0-6 months of relevant professional experience or equivalent combination of education and experience.
Job Requirements
High School Diploma or GED with 0-1 years' experience.
Logical problem-solving skills, ability to multi-task, and proficiency to troubleshoot using a client approach.
Proficient in managing repetitive and high-volume calls.
Proficient typing skills.
Strong sense of urgency and ability to work under pressure.
Strong organizational and work prioritization abilities.
Skilled in the use of Teams.
Fundamental computer proficiency in Windows and/or Mac.
Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time).
Training Requirements
Must be able to work onsite during the first week of training.
Must be able to complete classroom and on-the-job training with no time missed.
Remote Work Environment
Workspace must be quiet, free of distractions, and free of background noise.
Workspace must support 2 monitors, laptop, keyboard, mouse, and docking station. Maximus will provide equipment.
Web camera is required during training, meetings, or as requested by management.
Internet must be wired high-speed (cable or fiber).
Must be able to disable modem firewalls to ensure proper VPN access.
High-speed internet: minimum 20 Mbps download and 5 Mbps upload.
Connect the ethernet cable directly from modem/router to computer.
Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted.
Work-from-home staff may be required to work on-site for those who fail to meet guidelines or whose performance is not acceptable.
Must work and reside within Texas and within 70 miles of Athens, Texas.
EEO & Accommodations EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process. If you require assistance at any stage, please contact People Operations at
applicantaccom@maximus.com .
Pay Minimum Salary
$14.00
Maximum Salary
$14.00
Compensation
$14-$14
Note This description reflects the current job specifications and is subject to change. Specific details about the role may be updated as needed.
#J-18808-Ljbffr