Customer Service Representative I (Remote SC)
First Citizens Bank, Columbia, South Carolina, us, 29228
Overview
Employer Industry: Financial Services Why consider this job opportunity: Competitive salary with opportunities for bonuses Comprehensive benefits package designed to meet the needs of associates Opportunity for career advancement and growth within the organization Flexibility to work remotely after initial training Supportive and collaborative work environment Chance to make a positive impact on customer satisfaction and service delivery What to Expect (Job Responsibilities)
Answer inbound client calls and chats, addressing a range of inquiries from routine questions to complex issues Provide timely and accurate resolutions using available bank tools and resources Serve as a resource for operations, policy, and procedure information for both associates and clients Act as the initial point of contact for reported fraud and forgery, documenting and taking appropriate actions Identify and promote cross-sales opportunities to clients, making referrals to sales teams when applicable What is Required (Qualifications)
High school diploma or GED with 1 year of call center or customer service experience Strong verbal and written communication skills Working knowledge of PC-based software and ability to work in multiple applications simultaneously Strong keyboard skills and ability to multitask in a fast-paced environment Professional demeanor while interacting with clients and colleagues How to Stand Out (Preferred Qualifications)
Previous call center experience Bachelor’s degree Experience in the financial services industry Bilingual skills (Spanish) #FinancialServices #CustomerService #RemoteWork #CareerGrowth #SupportiveEnvironment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Financial Services Why consider this job opportunity: Competitive salary with opportunities for bonuses Comprehensive benefits package designed to meet the needs of associates Opportunity for career advancement and growth within the organization Flexibility to work remotely after initial training Supportive and collaborative work environment Chance to make a positive impact on customer satisfaction and service delivery What to Expect (Job Responsibilities)
Answer inbound client calls and chats, addressing a range of inquiries from routine questions to complex issues Provide timely and accurate resolutions using available bank tools and resources Serve as a resource for operations, policy, and procedure information for both associates and clients Act as the initial point of contact for reported fraud and forgery, documenting and taking appropriate actions Identify and promote cross-sales opportunities to clients, making referrals to sales teams when applicable What is Required (Qualifications)
High school diploma or GED with 1 year of call center or customer service experience Strong verbal and written communication skills Working knowledge of PC-based software and ability to work in multiple applications simultaneously Strong keyboard skills and ability to multitask in a fast-paced environment Professional demeanor while interacting with clients and colleagues How to Stand Out (Preferred Qualifications)
Previous call center experience Bachelor’s degree Experience in the financial services industry Bilingual skills (Spanish) #FinancialServices #CustomerService #RemoteWork #CareerGrowth #SupportiveEnvironment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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