Summary
The inside sales associate sells and services new and existing accounts. The position is also responsible for providing product information, technical support, resolving issues and processing orders in a timely and accurate manner while projecting a professional company image through phone interaction.
The ideal candidate must be comfortable identifying customer needs and requirements, providing solutions, and closing sales.
Essential Duties and Responsibilities Answer incoming calls from customers and keys orders accurately into computer; utilizes sales techniques to up-sell by informing customers of promotions, specials, new products, and programs; verifies customers’ orders and designates shipment method Attract potential customers by answering product questions, Recommend alternate products that benefit the end user and promote add on sales while increasing cross category penetration Develop strong customer relationships by developing credibility and trust as well as being knowledgeable Open customer accounts by collecting appropriate information, paperwork and recording it in the database as well as entering customer updates (i.e., phone number changes, delivery schedule, special requests) Resolve customer complaints, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction, follow up to ensure resolution. Takes customer requests for credits and returns, provides customer return authorizations Make outbound calls to existing customers promoting current offers, call on all backorders for add-ons prior to shipping Follow up calls on previously placed orders and/or replacement orders Meet personal/team sales targets and call handling quotas Participates in staff, in-house and vendor educational meetings; increases knowledge of products and updates and maintains reference tools Tracking loss sales of products for monthly review by purchasing and management Follow communication procedures, guidelines and policies Occasionally attend tradeshows and outside sales calls when required Back up other departments as needed Other duties as assigned
Skills / Trainings / Certifications / Degrees Strong phone and communication skills Ability to use PC and learn other company software Ability to type 30 wpm Ability to work independently or be part of a team Ability to multi-task Detail oriented Excellent work-ethic
Education and /or Experience High School Diploma or GED required At least 3yrs. of prior customer service experience Previous experience with Security distribution or installation Target product types include but not limited to Safe Locks, Door Hardware, Access Control, Safes, and Specialty Doors
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The ideal candidate must be comfortable identifying customer needs and requirements, providing solutions, and closing sales.
Essential Duties and Responsibilities Answer incoming calls from customers and keys orders accurately into computer; utilizes sales techniques to up-sell by informing customers of promotions, specials, new products, and programs; verifies customers’ orders and designates shipment method Attract potential customers by answering product questions, Recommend alternate products that benefit the end user and promote add on sales while increasing cross category penetration Develop strong customer relationships by developing credibility and trust as well as being knowledgeable Open customer accounts by collecting appropriate information, paperwork and recording it in the database as well as entering customer updates (i.e., phone number changes, delivery schedule, special requests) Resolve customer complaints, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction, follow up to ensure resolution. Takes customer requests for credits and returns, provides customer return authorizations Make outbound calls to existing customers promoting current offers, call on all backorders for add-ons prior to shipping Follow up calls on previously placed orders and/or replacement orders Meet personal/team sales targets and call handling quotas Participates in staff, in-house and vendor educational meetings; increases knowledge of products and updates and maintains reference tools Tracking loss sales of products for monthly review by purchasing and management Follow communication procedures, guidelines and policies Occasionally attend tradeshows and outside sales calls when required Back up other departments as needed Other duties as assigned
Skills / Trainings / Certifications / Degrees Strong phone and communication skills Ability to use PC and learn other company software Ability to type 30 wpm Ability to work independently or be part of a team Ability to multi-task Detail oriented Excellent work-ethic
Education and /or Experience High School Diploma or GED required At least 3yrs. of prior customer service experience Previous experience with Security distribution or installation Target product types include but not limited to Safe Locks, Door Hardware, Access Control, Safes, and Specialty Doors
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