Inside Sales Representative - Natural Gas Utility
Border States, Fargo, North Dakota, us, 58126
Inside Sales Representative – Border States
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee‑owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.
Location Fargo, ND or any Border States location.
Application Deadline February 11, 2026 or Posted Until Filled
Job Summary The Inside Sales Representative supports the day‑to‑day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers. Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. Grows relationships with customers and suppliers. Manages projects, receives and enters orders, provides consistent and timely follow‑up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.
Responsibilities Essential Functions
Receives and enters orders in an accurate and timely manner.
Optimizes margin and service through efficient use of cross‑docking, transfers, drop‑ship, etc.
Provides price quotes to customers for existing bill of materials and creates bill of materials from take‑offs.
Responsible for managing projects.
Provides consistent and timely follow‑up on customer inquiries and order status.
Secures pricing from vendors, coordinates deliveries, and expedites deliveries when necessary.
Effectively processes returns to maximize value.
Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs.
Provides value to customer through the sourcing of material.
Enhances and grows relationships with customers and suppliers through frequent, meaningful communication.
Runs daily reports and resolves customer and order issues.
Assists customers with billing issues.
Non‑essential Functions
Assists with and provides training as needed.
Attends sales and product meetings, trade shows and technical training programs, as needed.
May input TCCM cost savings documentation relevant to the assigned customer base.
Participates in and advises sales management on the implementation and success of marketing plans and strategies.
Performs other duties as assigned by supervisor or other designate.
Qualifications
Associate’s business/trade degree preferred or the equivalent in work experience.
3+ years of prior customer service, city desk, or sales experience.
3+ years of prior electrical distribution experience preferred.
Technical ability to understand electrical systems.
Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
Working knowledge of SAP software preferred.
Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive, and engaged.
Excellent interpersonal, written, and verbal communication, reading, and customer service skills.
Ability to effectively plan and organize.
Physical Requirements Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33%, Frequently 34 – 66%, Continuously 67 – 100%
Lift from Waist:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Lift from Floor:
10 to 25 lbs. – Frequently
26 to 50 lbs. – Occasionally
51 to 75 lbs. – Occasionally
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Carried for Distance:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Physical Activity
Sitting
– Continuously
Standing
– Frequently
Walking
– Frequently
Bending/stooping
– Occasionally
Crawling
– Not at all
Climbing/Walking Stairs
– Frequently
Reaching
– Frequently
Crouching/squatting
– Occasionally
Kneeling
– Occasionally
Balancing
– Occasionally
Repetitive motion
– Continuously
Pivoting
– Occasionally
Pushing/Pulling
– Occasionally
Grasping
– Continuously
Fingering
– Continuously
Talking
– Continuously
Driving
– Occasionally
Desk work
– Continuously
Use of a computer
– Continuously
Use of a telephone
– Continuously
Hearing
– Continuously
Exposure
– Not all all
Travel
– Occasionally
Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. The pay range for this position is $23 per hour to $34.50 per hour, depending on experience.
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee‑owners upon the achievement of branch and company goals.
Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee‑owners and will always be an equal opportunity employer.
Drug Free/Smoke Free Workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:
Criminal background check (required for all positions)
Motor Vehicle Record (MVR) check (required for positions involving driving)
Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
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Location Fargo, ND or any Border States location.
Application Deadline February 11, 2026 or Posted Until Filled
Job Summary The Inside Sales Representative supports the day‑to‑day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers. Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. Grows relationships with customers and suppliers. Manages projects, receives and enters orders, provides consistent and timely follow‑up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.
Responsibilities Essential Functions
Receives and enters orders in an accurate and timely manner.
Optimizes margin and service through efficient use of cross‑docking, transfers, drop‑ship, etc.
Provides price quotes to customers for existing bill of materials and creates bill of materials from take‑offs.
Responsible for managing projects.
Provides consistent and timely follow‑up on customer inquiries and order status.
Secures pricing from vendors, coordinates deliveries, and expedites deliveries when necessary.
Effectively processes returns to maximize value.
Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs.
Provides value to customer through the sourcing of material.
Enhances and grows relationships with customers and suppliers through frequent, meaningful communication.
Runs daily reports and resolves customer and order issues.
Assists customers with billing issues.
Non‑essential Functions
Assists with and provides training as needed.
Attends sales and product meetings, trade shows and technical training programs, as needed.
May input TCCM cost savings documentation relevant to the assigned customer base.
Participates in and advises sales management on the implementation and success of marketing plans and strategies.
Performs other duties as assigned by supervisor or other designate.
Qualifications
Associate’s business/trade degree preferred or the equivalent in work experience.
3+ years of prior customer service, city desk, or sales experience.
3+ years of prior electrical distribution experience preferred.
Technical ability to understand electrical systems.
Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
Working knowledge of SAP software preferred.
Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive, and engaged.
Excellent interpersonal, written, and verbal communication, reading, and customer service skills.
Ability to effectively plan and organize.
Physical Requirements Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33%, Frequently 34 – 66%, Continuously 67 – 100%
Lift from Waist:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Lift from Floor:
10 to 25 lbs. – Frequently
26 to 50 lbs. – Occasionally
51 to 75 lbs. – Occasionally
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Carried for Distance:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Physical Activity
Sitting
– Continuously
Standing
– Frequently
Walking
– Frequently
Bending/stooping
– Occasionally
Crawling
– Not at all
Climbing/Walking Stairs
– Frequently
Reaching
– Frequently
Crouching/squatting
– Occasionally
Kneeling
– Occasionally
Balancing
– Occasionally
Repetitive motion
– Continuously
Pivoting
– Occasionally
Pushing/Pulling
– Occasionally
Grasping
– Continuously
Fingering
– Continuously
Talking
– Continuously
Driving
– Occasionally
Desk work
– Continuously
Use of a computer
– Continuously
Use of a telephone
– Continuously
Hearing
– Continuously
Exposure
– Not all all
Travel
– Occasionally
Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. The pay range for this position is $23 per hour to $34.50 per hour, depending on experience.
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee‑owners upon the achievement of branch and company goals.
Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee‑owners and will always be an equal opportunity employer.
Drug Free/Smoke Free Workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:
Criminal background check (required for all positions)
Motor Vehicle Record (MVR) check (required for positions involving driving)
Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
#J-18808-Ljbffr