Ocular Surgery Account Manager-Cleveland
Cleveland, OH
Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow? Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is a remarkable entrepreneurial company where we celebrate every member of the Harrow Family having the CEO mindset. Harrow’s values drive interest over the past decade in attracting high‑performing professionals in a variety of disciplines. Members of our Harrow Family often express pride in being part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of never turning down ophthalmologists doing mission work around the world—providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.
Harrow’s Ophthalmic Pharmaceutical Portfolio
A broad Dry Eye Disease product line led by VEVYE® and bolstered by well‑known adjacent ocular surface disease products such as FLAREX® and FRESHKOTE®
A peri‑operative Surgical product line led by TRIESENCE® and BYQLOVI™
A rare and specialty product line including high‑need and utility products such as ILEVRO®, NATACYN®, and VERKAZIA®
A robust internal development pipeline with multiple late‑stage candidates, including MELT‑300, MELT‑210, H‑N08, and CR‑01
Job Summary The Ocular Surgery Account Manager (OSAM) is responsible for growing business with Harrow‑approved products with a strong focus on expanding sales in a defined geographic region. This role reports to the National Sales Director, Ocular Surgery. The position requires a highly motivated self‑starter with strong business acumen who offers solutions to challenges, has a positive presence with internal and external customers, is well organized, and can multitask in a continuously changing and dynamic ophthalmic surgery (or surgical) environment. Assigned monthly/quarterly/annual sales revenue and product objectives are achieved through consultation and value‑based communications with ophthalmologists, surgery centers, and staff on the use, characteristics, and advantages of Harrow peri‑operative products. Prospective candidates should have a proven track record of success in managing peri‑operative therapies, managing relationships between a physician’s office and their ASC, buy‑and‑bill sales, and working in a highly collaborative matrix environment.
Core Responsibilities
Owner of all quarterly sales revenue and product goals and exceed them
Communicate complex clinical information to ophthalmic surgeons, billers, and administration in surgeon’s office and ASC
Understand complex care systems and assess local dynamics to inform area growth plans
Apply reimbursement concepts related to buy and bill
Develop and maintain critical relationships with physicians and ASC staff in the assigned region
Utilize all internal resources when developing quarterly action plans or handling problem accounts
Provide weekly new‑business forecasts and updates
Record all sales activity in CRM
Maintain in‑depth, professional knowledge of Harrow surgical peri‑operative products
Collaborate with internal departments and peers
Act with urgency in all levels of customer care and follow up
Travel routinely throughout the assigned geography
Use the designated CRM system – Salesforce
Follow all industry and company policies and guidelines
Comply with all state and federal legislation and regulatory requirements
Manage expenses responsibly and ethically
Resourceful thinker who finds resources to win and prosper
Act as liaison for customer complaints or issues with continual follow‑up
Submit all required reports, including monthly expense reports, on time
Competent in PowerPoint, Excel, Word & Outlook
Qualifications & Requirements
Bachelor’s degree in a related field
3+ years of successful ophthalmology sales experience with buy and bill sales and/or ophthalmic medical device sales experience preferred
Build, develop, and foster longstanding relationships with customers
Quickly absorb product and practice information and offer solutions that resonate
Execute strategic and targeted business plans around priorities and goals
Proficient with MS Office products—Word, Excel, PowerPoint
Understand how physicians make decisions regarding patient care for various therapies
Excellent presentation and interpersonal skills
Solid independent judgment and initiative required
Superior communication and written skills
Ability to multitask, adjusting priorities as needed
Good problem‑solving and analytical skills
Become proficient with Salesforce CRM
Position Type
Remote
Travel
Expected travel in the field will be about 100% which will include overnight stays which is less than 75%
As set forth in Harrow, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr
Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow? Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is a remarkable entrepreneurial company where we celebrate every member of the Harrow Family having the CEO mindset. Harrow’s values drive interest over the past decade in attracting high‑performing professionals in a variety of disciplines. Members of our Harrow Family often express pride in being part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of never turning down ophthalmologists doing mission work around the world—providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.
Harrow’s Ophthalmic Pharmaceutical Portfolio
A broad Dry Eye Disease product line led by VEVYE® and bolstered by well‑known adjacent ocular surface disease products such as FLAREX® and FRESHKOTE®
A peri‑operative Surgical product line led by TRIESENCE® and BYQLOVI™
A rare and specialty product line including high‑need and utility products such as ILEVRO®, NATACYN®, and VERKAZIA®
A robust internal development pipeline with multiple late‑stage candidates, including MELT‑300, MELT‑210, H‑N08, and CR‑01
Job Summary The Ocular Surgery Account Manager (OSAM) is responsible for growing business with Harrow‑approved products with a strong focus on expanding sales in a defined geographic region. This role reports to the National Sales Director, Ocular Surgery. The position requires a highly motivated self‑starter with strong business acumen who offers solutions to challenges, has a positive presence with internal and external customers, is well organized, and can multitask in a continuously changing and dynamic ophthalmic surgery (or surgical) environment. Assigned monthly/quarterly/annual sales revenue and product objectives are achieved through consultation and value‑based communications with ophthalmologists, surgery centers, and staff on the use, characteristics, and advantages of Harrow peri‑operative products. Prospective candidates should have a proven track record of success in managing peri‑operative therapies, managing relationships between a physician’s office and their ASC, buy‑and‑bill sales, and working in a highly collaborative matrix environment.
Core Responsibilities
Owner of all quarterly sales revenue and product goals and exceed them
Communicate complex clinical information to ophthalmic surgeons, billers, and administration in surgeon’s office and ASC
Understand complex care systems and assess local dynamics to inform area growth plans
Apply reimbursement concepts related to buy and bill
Develop and maintain critical relationships with physicians and ASC staff in the assigned region
Utilize all internal resources when developing quarterly action plans or handling problem accounts
Provide weekly new‑business forecasts and updates
Record all sales activity in CRM
Maintain in‑depth, professional knowledge of Harrow surgical peri‑operative products
Collaborate with internal departments and peers
Act with urgency in all levels of customer care and follow up
Travel routinely throughout the assigned geography
Use the designated CRM system – Salesforce
Follow all industry and company policies and guidelines
Comply with all state and federal legislation and regulatory requirements
Manage expenses responsibly and ethically
Resourceful thinker who finds resources to win and prosper
Act as liaison for customer complaints or issues with continual follow‑up
Submit all required reports, including monthly expense reports, on time
Competent in PowerPoint, Excel, Word & Outlook
Qualifications & Requirements
Bachelor’s degree in a related field
3+ years of successful ophthalmology sales experience with buy and bill sales and/or ophthalmic medical device sales experience preferred
Build, develop, and foster longstanding relationships with customers
Quickly absorb product and practice information and offer solutions that resonate
Execute strategic and targeted business plans around priorities and goals
Proficient with MS Office products—Word, Excel, PowerPoint
Understand how physicians make decisions regarding patient care for various therapies
Excellent presentation and interpersonal skills
Solid independent judgment and initiative required
Superior communication and written skills
Ability to multitask, adjusting priorities as needed
Good problem‑solving and analytical skills
Become proficient with Salesforce CRM
Position Type
Remote
Travel
Expected travel in the field will be about 100% which will include overnight stays which is less than 75%
As set forth in Harrow, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr