Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview
As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners. How you’ll make an impact
You are the strategic relationship manager and client liaison for your assigned book of business. You will lead increasingly complex self-funded and fully insured accounts, collaborating closely with senior teammates and producers. You will seek to understand a client’s day-to-day needs while helping execute and manage their annual benefits strategy. You share market and industry expertise with clients and keep them well-informed of compliance‑related issues. You will cross‑solve with clients to identify and communicate additional Gallagher resources that may add value beyond current services, including Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, and more. You champion Gallagher tools, systems, and shared resources to maximize efficiency and quality in client deliverables. You support and execute the Employee Benefits Client Service Cycle to ensure a seamless renewal process. Success is measured through client retention, with a target of 95%. You guide, develop, and mentor new hires, Client Associates, and account management team members. You prioritize workflow and ensure accountability across internal teams, shared resources, vendors, and carrier partners while ensuring compliance with local and corporate standards. You complete internal professional development programs to strengthen your understanding of the insurance industry and GBS processes. You exemplify the highest ethical standards, promote ethical behavior, and consistently uphold The Gallagher Way. What skills will make you successful in this role?
You possess strong communication skills that enable you to build trusted, professional relationships with clients and business partners. You demonstrate a high level of professionalism in all interactions. You take action to influence outcomes, achieve team goals, and retain clients. You are adaptable and remain composed in an environment that requires balancing multiple priorities each day. You actively seek opportunities to develop your professional skills and improve efficiency and productivity. You enjoy generating new and practical ideas and are motivated by continuous improvement. You have a genuine desire to learn and leverage Gallagher tools, systems, and shared resources. You consistently go the “extra mile” to achieve results that benefit the client, the Branch, and Gallagher. About You
Bachelor’s degree with 3+ years client service and/or claims management experience – OR – High School degree/GED with 8+ years client service and/or claims management experience. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Life & Health License is required. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self‑directed manner. Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, life and accident insurance, 401(k) and Roth options, tax‑advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave. Other benefits include: Digital mental health services (Talkspace), flexible work hours (availability varies by office and job function), training programs, Gallagher Thrive program, charitable matching gift program, and more. Equal Employment Opportunity
We value inclusion and diversity. Gallagher embraces our employees’ diverse identities, experiences and talents, and is committed to inclusion and diversity. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender, sexual orientation, gender identity, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview
As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners. How you’ll make an impact
You are the strategic relationship manager and client liaison for your assigned book of business. You will lead increasingly complex self-funded and fully insured accounts, collaborating closely with senior teammates and producers. You will seek to understand a client’s day-to-day needs while helping execute and manage their annual benefits strategy. You share market and industry expertise with clients and keep them well-informed of compliance‑related issues. You will cross‑solve with clients to identify and communicate additional Gallagher resources that may add value beyond current services, including Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, and more. You champion Gallagher tools, systems, and shared resources to maximize efficiency and quality in client deliverables. You support and execute the Employee Benefits Client Service Cycle to ensure a seamless renewal process. Success is measured through client retention, with a target of 95%. You guide, develop, and mentor new hires, Client Associates, and account management team members. You prioritize workflow and ensure accountability across internal teams, shared resources, vendors, and carrier partners while ensuring compliance with local and corporate standards. You complete internal professional development programs to strengthen your understanding of the insurance industry and GBS processes. You exemplify the highest ethical standards, promote ethical behavior, and consistently uphold The Gallagher Way. What skills will make you successful in this role?
You possess strong communication skills that enable you to build trusted, professional relationships with clients and business partners. You demonstrate a high level of professionalism in all interactions. You take action to influence outcomes, achieve team goals, and retain clients. You are adaptable and remain composed in an environment that requires balancing multiple priorities each day. You actively seek opportunities to develop your professional skills and improve efficiency and productivity. You enjoy generating new and practical ideas and are motivated by continuous improvement. You have a genuine desire to learn and leverage Gallagher tools, systems, and shared resources. You consistently go the “extra mile” to achieve results that benefit the client, the Branch, and Gallagher. About You
Bachelor’s degree with 3+ years client service and/or claims management experience – OR – High School degree/GED with 8+ years client service and/or claims management experience. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Life & Health License is required. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self‑directed manner. Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, life and accident insurance, 401(k) and Roth options, tax‑advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave. Other benefits include: Digital mental health services (Talkspace), flexible work hours (availability varies by office and job function), training programs, Gallagher Thrive program, charitable matching gift program, and more. Equal Employment Opportunity
We value inclusion and diversity. Gallagher embraces our employees’ diverse identities, experiences and talents, and is committed to inclusion and diversity. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender, sexual orientation, gender identity, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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