Overview
The Relationship Banker is part of the bank’s retail/consumer loan department. The primary responsibility is to help deepen customer relationships, attract additional customers and provide excellent customer service. This position is responsible for originating consumer loans (within authority guidelines), making credit decisions, monitoring overall credit quality and fee income. It also involves opening new deposit accounts (checking, savings, certificates of deposit, and IRAs) and, as needed, supporting teller activity during peak times. The role includes completing sales activities to attract new customers, such as sending letters to customers and prospects, soliciting banking relationships, developing prospect lists, and other tasks as requested by the Branch Manager or Retail Manager. Benefits:
401(k) matching • Opportunity for advancement • Paid time off
Responsibilities
Loan Origination: Generate consumer loans within policy and growth targets. Interview customers and complete loan applications. Authorize or recommend approval of consumer loans within authority guidelines.
Sales: Deepen account relationships with existing customers, solicit prospects, cross-sell, and refer customers and prospects to bank accounts. Achieve production goals in these areas.
Deposit Accounts: Assist customers with deposits, withdrawals, and loan inquiries; assist with new accounts (checking, savings, CDs, IRAs); provide teller services as needed; explain bank products and their value.
Customer Service: Perform paying and receiving functions; comply with applicable laws and regulations; provide high levels of customer service; support account maintenance questions and electronic delivery products; troubleshoot online and mobile banking issues.
Other: Support other bank activities as part of the team; actively participate in the community; comply with policies and regulatory requirements; adhere to attendance and hours requirements.
Qualifications Education/Experience:
High school diploma or equivalent; 2-year degree preferred. Two to three years of customer service or teller experience preferred, or relevant experience. Proficiency with typical office equipment and computer skills.
Skills and Abilities:
Adaptability: Able to adjust quickly to different work situations; remains composed under pressure.
Attention to Detail: Ensures accuracy in every transaction; detects and corrects errors.
Change Management: Embraces change and supports management ideas with staff.
Customer Orientation: Responds to customer needs and builds effective relationships to earn loyalty.
Oral/Written Communication: Communicates clearly in writing and orally to diverse audiences.
Professionalism: Projects a positive image of the bank to all stakeholders.
Retail Sales: Understands and applies selling techniques; cross-sells products; has broad product knowledge (online, mobile, electronic delivery).
Time Management: Manages time effectively to meet deadlines and prioritize high-priority tasks.
Team Player: Works as part of a broader team to achieve bank goals.
Working Environment Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Travel may be required; a valid driver’s license is required for travel to bank offices, training sessions, and meetings.
Physical Requirements Regularly required to talk or hear; may stand, walk, climb, balance, stoop, kneel, or crouch. May lift/move up to 10 pounds regularly and up to 50 pounds occasionally. Vision requirements include close, distance, color, and depth perception.
Job descriptions are subject to change at any time at management’s discretion and may include other duties as requested, in compliance with applicable laws.
Job Description subject to change at any time at the discretion of management.
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The Relationship Banker is part of the bank’s retail/consumer loan department. The primary responsibility is to help deepen customer relationships, attract additional customers and provide excellent customer service. This position is responsible for originating consumer loans (within authority guidelines), making credit decisions, monitoring overall credit quality and fee income. It also involves opening new deposit accounts (checking, savings, certificates of deposit, and IRAs) and, as needed, supporting teller activity during peak times. The role includes completing sales activities to attract new customers, such as sending letters to customers and prospects, soliciting banking relationships, developing prospect lists, and other tasks as requested by the Branch Manager or Retail Manager. Benefits:
401(k) matching • Opportunity for advancement • Paid time off
Responsibilities
Loan Origination: Generate consumer loans within policy and growth targets. Interview customers and complete loan applications. Authorize or recommend approval of consumer loans within authority guidelines.
Sales: Deepen account relationships with existing customers, solicit prospects, cross-sell, and refer customers and prospects to bank accounts. Achieve production goals in these areas.
Deposit Accounts: Assist customers with deposits, withdrawals, and loan inquiries; assist with new accounts (checking, savings, CDs, IRAs); provide teller services as needed; explain bank products and their value.
Customer Service: Perform paying and receiving functions; comply with applicable laws and regulations; provide high levels of customer service; support account maintenance questions and electronic delivery products; troubleshoot online and mobile banking issues.
Other: Support other bank activities as part of the team; actively participate in the community; comply with policies and regulatory requirements; adhere to attendance and hours requirements.
Qualifications Education/Experience:
High school diploma or equivalent; 2-year degree preferred. Two to three years of customer service or teller experience preferred, or relevant experience. Proficiency with typical office equipment and computer skills.
Skills and Abilities:
Adaptability: Able to adjust quickly to different work situations; remains composed under pressure.
Attention to Detail: Ensures accuracy in every transaction; detects and corrects errors.
Change Management: Embraces change and supports management ideas with staff.
Customer Orientation: Responds to customer needs and builds effective relationships to earn loyalty.
Oral/Written Communication: Communicates clearly in writing and orally to diverse audiences.
Professionalism: Projects a positive image of the bank to all stakeholders.
Retail Sales: Understands and applies selling techniques; cross-sells products; has broad product knowledge (online, mobile, electronic delivery).
Time Management: Manages time effectively to meet deadlines and prioritize high-priority tasks.
Team Player: Works as part of a broader team to achieve bank goals.
Working Environment Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Travel may be required; a valid driver’s license is required for travel to bank offices, training sessions, and meetings.
Physical Requirements Regularly required to talk or hear; may stand, walk, climb, balance, stoop, kneel, or crouch. May lift/move up to 10 pounds regularly and up to 50 pounds occasionally. Vision requirements include close, distance, color, and depth perception.
Job descriptions are subject to change at any time at management’s discretion and may include other duties as requested, in compliance with applicable laws.
Job Description subject to change at any time at the discretion of management.
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