Overview
On-site training beginning February 26th for 90 days, then hybrid/remote. Starting at $16/hr ($16.50 for bilingual Spanish) + commission + shift differentials + $100 bonus after successful completion of training and nesting (including meeting required metrics). Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations? As a
Reservations Specialist , you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call. This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies. After your first 90 days on-site, you’ll have the flexibility to work from home! Class & Training Details Next class starts: February 26th. Training is 4 weeks, followed by 2 weeks of reverse shadowing & nesting. Training/Nesting Schedule: Monday–Friday 9:00 AM–5:30 PM (in office). Attendance Requirement: No time off permitted during the first 90 days. Schedule After Training & Nesting: 11:30 AM–8:00 PM with Split days off: 1 weekday + 1 weekend day. What You’ll Do
Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
Assist owners with booking, modifying, and canceling reservations
Educate owners on timeshare usage rights and account status
Process external exchange requests through a third-party partner
Offer and explain Vacation Guard Travel Protection
Maintain accurate documentation and meet quality/performance expectations
Use multiple systems and tools to support owners, including MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
Call volume expectations: 30–35 calls/day average; 40–50 calls/day during peak periods
Qualifications
What You’ll Bring
High school diploma or GED required
2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality—Sales, collections, and front desk experience are also highly transferable!)
Strong communication, listening, and multitasking skills
Comfortable working in a fast-paced, metrics-driven environment
Must be able to work weekends and holidays as needed
Must pass a background check and drug screening
Bilingual English/Spanish is a HUGE plus (additional pay available!)
Additionally, the person must possess and adhere to the following core values: Integrity
Passion
Work Ethic
Additional Information
Why Westgate?
Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations at wgresorts dot com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Compensation:
$16-$16
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On-site training beginning February 26th for 90 days, then hybrid/remote. Starting at $16/hr ($16.50 for bilingual Spanish) + commission + shift differentials + $100 bonus after successful completion of training and nesting (including meeting required metrics). Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations? As a
Reservations Specialist , you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call. This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies. After your first 90 days on-site, you’ll have the flexibility to work from home! Class & Training Details Next class starts: February 26th. Training is 4 weeks, followed by 2 weeks of reverse shadowing & nesting. Training/Nesting Schedule: Monday–Friday 9:00 AM–5:30 PM (in office). Attendance Requirement: No time off permitted during the first 90 days. Schedule After Training & Nesting: 11:30 AM–8:00 PM with Split days off: 1 weekday + 1 weekend day. What You’ll Do
Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
Assist owners with booking, modifying, and canceling reservations
Educate owners on timeshare usage rights and account status
Process external exchange requests through a third-party partner
Offer and explain Vacation Guard Travel Protection
Maintain accurate documentation and meet quality/performance expectations
Use multiple systems and tools to support owners, including MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
Call volume expectations: 30–35 calls/day average; 40–50 calls/day during peak periods
Qualifications
What You’ll Bring
High school diploma or GED required
2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality—Sales, collections, and front desk experience are also highly transferable!)
Strong communication, listening, and multitasking skills
Comfortable working in a fast-paced, metrics-driven environment
Must be able to work weekends and holidays as needed
Must pass a background check and drug screening
Bilingual English/Spanish is a HUGE plus (additional pay available!)
Additionally, the person must possess and adhere to the following core values: Integrity
Passion
Work Ethic
Additional Information
Why Westgate?
Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations at wgresorts dot com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Compensation:
$16-$16
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