Overview
Location: Reno, NV
Department: Human Resources
Job type: Full Time - Eligible for Benefits
Category: Clerical & Administrative Support
Schedule: Day
Posted: 01/29/2026
Req #: 186412
Biweekly Hours: 80
Summary information about the role appears below. This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Position Purpose Under the general direction of the Supervisor of HR Operations, the HR Customer Service Representative is accountable for making a memorable first impression and providing exceptional customer service to HR customers. The incumbent is responsible for assisting internal and external customers in understanding and utilizing the HR services.
Nature and Scope The major challenges to this position are handling several assignments simultaneously with frequent interruptions while always providing superior customer service and maintaining a high level of accuracy. The main responsibilities are as follows:
Act as primary contact for general HR information
Answering incoming calls, assisting applicants and answering general HR questions
Maintains various employee information in HR Information System
Assists with various communications, responding to emails and voicemails, and educating employees regarding their employee benefits package
Maintain standard work for routine processes
Maintain knowledge of human resources policies and procedures
Maintain knowledge and understanding of benefit plans and procedures
High standards of courtesy, customer service skills, performance, human relations skills, and personal appearance are required. As a Human Resources team member, the incumbent has constant contact with employees, management, customers, potential employees, and vendors at all levels throughout Renown Health.
Knowledge and Skills
Ability to communicate in an effective, pleasant, and positive manner with a diverse group of individuals, as well as establish strong cooperative working relationships
Initiative and willingness to follow through and help others
Ability to plan, organize, maintain priorities and schedules, and ensure that deadlines are met
Ability to maintain organized working environment
Ability to maintain accuracy
Ability to detect and correct mistakes before they reach the customer
Ability to maintain confidentiality
Knowledge of grammar, spelling, punctuation, business English, business correspondence, and general office procedures
This position does not provide patient care.
Minimum Qualifications Education:
Must have working-level knowledge of the English language, including reading, writing and speaking English. Ability to speak Spanish is preferred.
Experience:
Requires a minimum of at least one (1) year experience in a Human Resource or Customer Service focused position.
License(s):
None.
Certification(s):
None.
Computer / Typing:
Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and their knowledge, skills, and experience as well as internal equity.
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Department: Human Resources
Job type: Full Time - Eligible for Benefits
Category: Clerical & Administrative Support
Schedule: Day
Posted: 01/29/2026
Req #: 186412
Biweekly Hours: 80
Summary information about the role appears below. This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Position Purpose Under the general direction of the Supervisor of HR Operations, the HR Customer Service Representative is accountable for making a memorable first impression and providing exceptional customer service to HR customers. The incumbent is responsible for assisting internal and external customers in understanding and utilizing the HR services.
Nature and Scope The major challenges to this position are handling several assignments simultaneously with frequent interruptions while always providing superior customer service and maintaining a high level of accuracy. The main responsibilities are as follows:
Act as primary contact for general HR information
Answering incoming calls, assisting applicants and answering general HR questions
Maintains various employee information in HR Information System
Assists with various communications, responding to emails and voicemails, and educating employees regarding their employee benefits package
Maintain standard work for routine processes
Maintain knowledge of human resources policies and procedures
Maintain knowledge and understanding of benefit plans and procedures
High standards of courtesy, customer service skills, performance, human relations skills, and personal appearance are required. As a Human Resources team member, the incumbent has constant contact with employees, management, customers, potential employees, and vendors at all levels throughout Renown Health.
Knowledge and Skills
Ability to communicate in an effective, pleasant, and positive manner with a diverse group of individuals, as well as establish strong cooperative working relationships
Initiative and willingness to follow through and help others
Ability to plan, organize, maintain priorities and schedules, and ensure that deadlines are met
Ability to maintain organized working environment
Ability to maintain accuracy
Ability to detect and correct mistakes before they reach the customer
Ability to maintain confidentiality
Knowledge of grammar, spelling, punctuation, business English, business correspondence, and general office procedures
This position does not provide patient care.
Minimum Qualifications Education:
Must have working-level knowledge of the English language, including reading, writing and speaking English. Ability to speak Spanish is preferred.
Experience:
Requires a minimum of at least one (1) year experience in a Human Resource or Customer Service focused position.
License(s):
None.
Certification(s):
None.
Computer / Typing:
Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and their knowledge, skills, and experience as well as internal equity.
#J-18808-Ljbffr