Senior Customer Service Representative
CVS Health, Nashville, Tennessee, United States, 37247
Overview
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger — helping to simplify health care one person, one family and one community at a time. Position Summary Meritain Health, an Aetna/CVS affiliate, has multiple openings for Sr. Customer Service Representatives in our permanent work from home role with a wage of $19.50/hr. This position handles customer service inquiries for our Fully Insured or High Profile role; they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
Maintain department established performance metrics at a meets or exceeds expectations level
Work together as a team and apply the Aetna Core Values in day-to-day operations
Creating a Differentiated Service Experience
Demonstrating Service Discipline
Handling Service Challenges
Providing Solutions to Constituent Needs
Working Across Boundaries
Required Qualifications
1+ years of customer service experience
Experience in a metric based environment
Proficiency with full suite of Microsoft Applications
Comfortability utilizing search engines
Excellent multi-tasking skills
Ability to Effectively Communicate
Preferred Qualifications
Experience working in a call center environment
Medical terminology/insurance experience
Results oriented and self-motivated
Experience working remotely
Education: High School diploma, G.E.D. or equivalent experience
Anticipated Weekly Hours
40 Time Type
Full time Pay Range
The typical pay range for this role is: $18.50 – $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Benefits
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits — investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No-cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, please review the benefits page at the CVS Health site. This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger — helping to simplify health care one person, one family and one community at a time. Position Summary Meritain Health, an Aetna/CVS affiliate, has multiple openings for Sr. Customer Service Representatives in our permanent work from home role with a wage of $19.50/hr. This position handles customer service inquiries for our Fully Insured or High Profile role; they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
Maintain department established performance metrics at a meets or exceeds expectations level
Work together as a team and apply the Aetna Core Values in day-to-day operations
Creating a Differentiated Service Experience
Demonstrating Service Discipline
Handling Service Challenges
Providing Solutions to Constituent Needs
Working Across Boundaries
Required Qualifications
1+ years of customer service experience
Experience in a metric based environment
Proficiency with full suite of Microsoft Applications
Comfortability utilizing search engines
Excellent multi-tasking skills
Ability to Effectively Communicate
Preferred Qualifications
Experience working in a call center environment
Medical terminology/insurance experience
Results oriented and self-motivated
Experience working remotely
Education: High School diploma, G.E.D. or equivalent experience
Anticipated Weekly Hours
40 Time Type
Full time Pay Range
The typical pay range for this role is: $18.50 – $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Benefits
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits — investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No-cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, please review the benefits page at the CVS Health site. This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.
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