Sr. Vaccine Customer Representative - Charlottesville, VA
Merck, Annapolis, Maryland, United States, 21403
Overview
The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography, including health care providers such as physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. They will call upon diverse health care locations within their geography, including clinics, health departments, integrated delivery systems, and hospitals, and collaborate with the local Customer Team (e.g., VKCL, VMAL, RMD and extended team). Responsibilities
Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, CDC and professional society recommendations. Providing Company Vaccine management updates related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals. Providing customers with key insights by staying informed through self-study of company-provided scientific, product and marketplace information; attending product workshops and conferences; and reviewing our Company’s promotional materials. Using analytical skills to engage customers in quarterly business reviews regarding their vaccine contract to maximize contract performance across the Company portfolio. Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using tools such as Vaccine IQ. Regularly monitoring business performance against objectives using company-provided tools. Developing a territory-level business plan focused on improving immunization rates with assigned customers in line with Company policies, standards, and ethics. Maintaining knowledge of the full Company vaccine portfolio and the CDC immunization schedule for pediatric and adult vaccines. Specific Activities
Within select customer accounts, act as primary point of contact, meet with key customers to understand practice structure, business model, and key influencers (Managed Care Organizations/payers, employers, state policy) and patients’ needs; identify business opportunities and share information to support identified immunization needs. Coordinate with the Company’s customer team (Account Executives, ID System teams, Solutions support, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates. Territory Information
This territory covers Charlottesville, Harrisonburg, Culpepper, Waynesboro, and Lexington, VA. The ideal location to reside is within this territory. Travel percentage varies based on location within the geography. Position Qualifications
Education Minimum Requirements
Bachelor’s Degree with 3 (36 months) or more years of Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience in professional sales, marketing, military or healthcare/scientific fields, not necessarily in sales (pharmaceutical, biotech, or medical devices). Required Skills
Demonstrated ability to build trust with customers and demonstrate value in selling situations through high-quality interactions focused on products/solutions to improve health outcomes. Ability to segment customer populations and allocate resources to drive execution of commercial plans. Ability to understand customer business climate, assess market potential, identify opportunities and risks, develop territory plans, and drive results. Ability to build long-term relationships through collaborative business planning and cross-functional coordination. Ability to convey technical concepts clearly. Tenacity to drive and achieve measurable results. Resilience to overcome setbacks to meet or exceed objectives. Continuous learning mindset to apply new skills to the business. Innovative use of new or existing technologies. Ability to use data to analyze trends and drive business results. Other Requirements
Valid Driver's license Preferred Skills/Experience
Demonstrated ability to convey technical concepts clearly. Understanding of Marketing/Sales or Marketing/Sales Support Functions/Operations. Other Skills
Account Management, Account Planning, Adaptability, Business Opportunities, Customer Education, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Strategy, Health Improvement, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Managed Care, Market Analysis, Pharmaceutical Sales Training, Sales Calls, Sales Metrics, Sales Operations, Sales Pipeline Management, Sales Presentations Official Notices
Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) US and Puerto Rico Residents Only:
Our company is committed to inclusion. Please click here if you need an accommodation during the application or hiring process. Equal Employment Opportunity Statement:
We are an Equal Employment Opportunity Employer. We prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. We comply with affirmative action requirements for protected veterans and individuals with disabilities. For more information, visit the EEOC Know Your Rights document. Hybrid Work Model:
U.S. employees in office-based roles follow a Hybrid model with three on-site days per week; certain positions may be remote or exempt. Specifics vary by site and role. Salary and Benefits:
The salary range for this role is $106,200.00 - $167,200.00. An employee’s placement within the range depends on factors including education, qualifications, experience, location, and business needs. Eligible for annual bonus and long-term incentives where applicable. Benefits include medical, dental, vision, retirement (401(k)), paid holidays, vacation, and sick days. Details at https://jobs.merck.com/us/en/compensation-and-benefits. How to Apply:
https://jobs.merck.com/us/en (or via Workday for current employees). The application deadline is stated on this posting. Additional Notices:
San Francisco Fair Chance Ordinance applies; Los Angeles Fair Chance Initiative for Hiring; Privacy notices and rights information available at the linked pages above. Travel:
10% Travel/Work Arrangements:
Remote VISA Sponsorship:
No Job Posting End Date:
02/12/2026 Requisition ID:
R383216
#J-18808-Ljbffr
The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography, including health care providers such as physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. They will call upon diverse health care locations within their geography, including clinics, health departments, integrated delivery systems, and hospitals, and collaborate with the local Customer Team (e.g., VKCL, VMAL, RMD and extended team). Responsibilities
Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, CDC and professional society recommendations. Providing Company Vaccine management updates related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals. Providing customers with key insights by staying informed through self-study of company-provided scientific, product and marketplace information; attending product workshops and conferences; and reviewing our Company’s promotional materials. Using analytical skills to engage customers in quarterly business reviews regarding their vaccine contract to maximize contract performance across the Company portfolio. Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using tools such as Vaccine IQ. Regularly monitoring business performance against objectives using company-provided tools. Developing a territory-level business plan focused on improving immunization rates with assigned customers in line with Company policies, standards, and ethics. Maintaining knowledge of the full Company vaccine portfolio and the CDC immunization schedule for pediatric and adult vaccines. Specific Activities
Within select customer accounts, act as primary point of contact, meet with key customers to understand practice structure, business model, and key influencers (Managed Care Organizations/payers, employers, state policy) and patients’ needs; identify business opportunities and share information to support identified immunization needs. Coordinate with the Company’s customer team (Account Executives, ID System teams, Solutions support, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates. Territory Information
This territory covers Charlottesville, Harrisonburg, Culpepper, Waynesboro, and Lexington, VA. The ideal location to reside is within this territory. Travel percentage varies based on location within the geography. Position Qualifications
Education Minimum Requirements
Bachelor’s Degree with 3 (36 months) or more years of Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience in professional sales, marketing, military or healthcare/scientific fields, not necessarily in sales (pharmaceutical, biotech, or medical devices). Required Skills
Demonstrated ability to build trust with customers and demonstrate value in selling situations through high-quality interactions focused on products/solutions to improve health outcomes. Ability to segment customer populations and allocate resources to drive execution of commercial plans. Ability to understand customer business climate, assess market potential, identify opportunities and risks, develop territory plans, and drive results. Ability to build long-term relationships through collaborative business planning and cross-functional coordination. Ability to convey technical concepts clearly. Tenacity to drive and achieve measurable results. Resilience to overcome setbacks to meet or exceed objectives. Continuous learning mindset to apply new skills to the business. Innovative use of new or existing technologies. Ability to use data to analyze trends and drive business results. Other Requirements
Valid Driver's license Preferred Skills/Experience
Demonstrated ability to convey technical concepts clearly. Understanding of Marketing/Sales or Marketing/Sales Support Functions/Operations. Other Skills
Account Management, Account Planning, Adaptability, Business Opportunities, Customer Education, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Strategy, Health Improvement, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Managed Care, Market Analysis, Pharmaceutical Sales Training, Sales Calls, Sales Metrics, Sales Operations, Sales Pipeline Management, Sales Presentations Official Notices
Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) US and Puerto Rico Residents Only:
Our company is committed to inclusion. Please click here if you need an accommodation during the application or hiring process. Equal Employment Opportunity Statement:
We are an Equal Employment Opportunity Employer. We prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. We comply with affirmative action requirements for protected veterans and individuals with disabilities. For more information, visit the EEOC Know Your Rights document. Hybrid Work Model:
U.S. employees in office-based roles follow a Hybrid model with three on-site days per week; certain positions may be remote or exempt. Specifics vary by site and role. Salary and Benefits:
The salary range for this role is $106,200.00 - $167,200.00. An employee’s placement within the range depends on factors including education, qualifications, experience, location, and business needs. Eligible for annual bonus and long-term incentives where applicable. Benefits include medical, dental, vision, retirement (401(k)), paid holidays, vacation, and sick days. Details at https://jobs.merck.com/us/en/compensation-and-benefits. How to Apply:
https://jobs.merck.com/us/en (or via Workday for current employees). The application deadline is stated on this posting. Additional Notices:
San Francisco Fair Chance Ordinance applies; Los Angeles Fair Chance Initiative for Hiring; Privacy notices and rights information available at the linked pages above. Travel:
10% Travel/Work Arrangements:
Remote VISA Sponsorship:
No Job Posting End Date:
02/12/2026 Requisition ID:
R383216
#J-18808-Ljbffr