Overview
Operations Processing Opportunity in Financial Services
Sr. Ops Processing Specialist – New Accounts
Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St. N, Oakdale, MN 55128 Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255 St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702
Osaic is not considering remote candidates at this time.
Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.
Role Type: Full-time, Non-Exempt Salary: $50,000-$53,000 per year + annual performance-based bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.
Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page:
https://careers.osaic.com/Creative/Benefits
Summary The Sr. Operations Processing Specialist will be part of a team responsible for the accurate, timely and efficient processing of routine and complex transactions involving client account opening, account maintenance, rep changes, sponsor company changes and supporting the day-to-day activities associated within Brokerage Operations.
Education Requirements Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.
Responsibilities
Provide a high level of service and support to independent financial advisors nationwide
Review, process and follow up on a variety of complex brokerage and non-brokerage account requests
Act as subject matter expert for several different responsibilities within brokerage Operations
Act as back-up to co-workers and senior processors through cross-training on all department functions
Interact with clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems
Answer internal and external phone calls; make outbound phone calls to our advisors
Update contact management systems with professional grammar and spelling
Exercise judgment to know when to escalate issues to manager or supervisor
Ability to process work from multiple operations classifications with a high degree of accuracy
Act as a back-up for Operations Team Lead for escalated service requests and phone calls
Assist in training and mentoring new hires
Work closely with Operations Supervisor and Team Lead to ensure escalations are resolved
Participating with projects and system testing as needed
Identify and recommend opportunities for improving existing procedures, training manuals and other improvements
Create a strong working relationship with vendors, internal stakeholders and advisors
Keep up to date on changes to industry and business processes
All other duties as assigned.
Basic Requirements
3+ years of work experience in financial services.
Critical thinking and high level of attention to details.
Proficiency at Microsoft Word, Excel, Edge, Chrome, Outlook, OneNote, Teams.
Excellent communication & organizational skills.
Must become proficient with the following systems: CAIS, NetX360, Wealthscape, Front-End Imaging (FEI), Support Center, eQuipt and other assigned backoffice functions.
Must acquire and retain knowledge of securities industry rules and best practices regarding brokerage account operations and have strong organizational and time management skills.
Be able to work independently and maintain elevated levels of quality.
Ability to participate and contribute to a team environment.
Ability to work overtime, including weekends, as needed to support heavy work volume when applicable.
Preferred Requirements
3+ years’ experience in financial services operations or broker-dealer setting.
FINRA Series 7 license a plus.
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Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St. N, Oakdale, MN 55128 Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255 St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702
Osaic is not considering remote candidates at this time.
Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.
Role Type: Full-time, Non-Exempt Salary: $50,000-$53,000 per year + annual performance-based bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.
Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page:
https://careers.osaic.com/Creative/Benefits
Summary The Sr. Operations Processing Specialist will be part of a team responsible for the accurate, timely and efficient processing of routine and complex transactions involving client account opening, account maintenance, rep changes, sponsor company changes and supporting the day-to-day activities associated within Brokerage Operations.
Education Requirements Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.
Responsibilities
Provide a high level of service and support to independent financial advisors nationwide
Review, process and follow up on a variety of complex brokerage and non-brokerage account requests
Act as subject matter expert for several different responsibilities within brokerage Operations
Act as back-up to co-workers and senior processors through cross-training on all department functions
Interact with clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems
Answer internal and external phone calls; make outbound phone calls to our advisors
Update contact management systems with professional grammar and spelling
Exercise judgment to know when to escalate issues to manager or supervisor
Ability to process work from multiple operations classifications with a high degree of accuracy
Act as a back-up for Operations Team Lead for escalated service requests and phone calls
Assist in training and mentoring new hires
Work closely with Operations Supervisor and Team Lead to ensure escalations are resolved
Participating with projects and system testing as needed
Identify and recommend opportunities for improving existing procedures, training manuals and other improvements
Create a strong working relationship with vendors, internal stakeholders and advisors
Keep up to date on changes to industry and business processes
All other duties as assigned.
Basic Requirements
3+ years of work experience in financial services.
Critical thinking and high level of attention to details.
Proficiency at Microsoft Word, Excel, Edge, Chrome, Outlook, OneNote, Teams.
Excellent communication & organizational skills.
Must become proficient with the following systems: CAIS, NetX360, Wealthscape, Front-End Imaging (FEI), Support Center, eQuipt and other assigned backoffice functions.
Must acquire and retain knowledge of securities industry rules and best practices regarding brokerage account operations and have strong organizational and time management skills.
Be able to work independently and maintain elevated levels of quality.
Ability to participate and contribute to a team environment.
Ability to work overtime, including weekends, as needed to support heavy work volume when applicable.
Preferred Requirements
3+ years’ experience in financial services operations or broker-dealer setting.
FINRA Series 7 license a plus.
#J-18808-Ljbffr