Processes and Communications Coordinator
University of Missouri-Columbia, Columbia, Missouri, United States
Overview
The Processes and Communications Coordinator will support the Veterans Law Clinic by analyzing, developing, and overseeing internal systems to manage workflows related to the legal representation of veteran clients, outreach programs, fundraising and donor relations, event support, teaching and curriculum, technology oversight and management, and other Clinic activities. The position will also have external responsibilities in marketing and social media management, online presence, community outreach with veterans, government entities and University research engagement, donor research and communication. This role will develop strategies and processes that support decision making across the Clinic’s functions and activities. Key Responsibilities
Clinic Processes
Technology Support Serve as administrator to online case management software and work with attorneys and staff to identify and implement improvements. Troubleshoot online case management issues and coordinate solutions with online case management support. Research and recommend upgrades and changes to the online case management system. Test new system features and evaluate benefits to Clinic operations. Conduct training for Clinic staff and students on the online case management system. Develop, maintain and distribute reports that support case management, veteran impact, donor relations and operational decision making. Provide technology support for Clinic events including outreach, symposia, continuing legal education, and classroom. Act as liaison to the law school information technology regarding Clinic technology needs, system enhancements and software upgrades.
Process Enhancements
Identify and enhance workflows, templates and automations to increase efficiency of the Veterans Clinic’s administrative and legal processes. Support attorneys and their representation of veteran clients. Support administrative staff. Support classroom instruction, curriculum and student supervision. Support veteran outreach programs and Clinic events. Support fundraising and donor relations. Support other activities as determined by Director.
Marketing and Communications
Collaborate with attorneys and staff to develop storytelling and campaigns that highlight the Clinic’s success and veteran impact. Write, edit and publish regular posts across social media and Clinic website. Implement multi-platform marketing campaigns to increase campus and community awareness of the Veterans Clinic. Manage Clinic social media presence and Veterans Clinic Website and evaluate performance using analytics, provide monthly summaries to clinic leadership.
Outreach and Engagement
Management of donor and fundraising programs. Prepare briefing documents for the Director prior to meetings with supporters, alumni, and community groups. Maintain donor databases and create donor tiers to track relationships and support cultivation. Prepare donor communications and contribute to donor engagement efforts under direction of clinic leadership. Build relationships with campus and community organizations to identify collaboration opportunities. Prepare impact materials such as case highlights, outreach metrics, testimonials, and program updates. Track engagement data, event attendance, outreach participation, and partner involvement for reporting. Support the organization of outreach events, community presentations and donor engagement opportunities as requested by directors, attorneys and clinic staff. Provide support to attorneys and staff with responsibilities to external veterans organizations.
Shift
8:30 am - 4:30 pm, M-F Minimum Qualifications
A Bachelor’s degree or an equivalent combination of education and experience and 3 years of experience from which comparable knowledge and skills can be acquired is necessary. Preferred Qualifications
At least one year working in a veterans law clinic is preferred. Anticipated Hiring Range
Salary Range: $60,000 - $65,000 annually Grade: GGS - 010 University Title: Senior Program/Project Support Coordinator Internal applicants can determine their university title by accessing the Talent Profile tile in myHR. Application Materials
Submit resume, cover letter, and three references. Benefit Eligibility
This position is eligible for University benefits. The University offers a comprehensive benefits package including medical, dental and vision plans, retirement, paid time off, disability and parental leave, and educational fee discounts for all four UM System campuses. For more information, visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
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The Processes and Communications Coordinator will support the Veterans Law Clinic by analyzing, developing, and overseeing internal systems to manage workflows related to the legal representation of veteran clients, outreach programs, fundraising and donor relations, event support, teaching and curriculum, technology oversight and management, and other Clinic activities. The position will also have external responsibilities in marketing and social media management, online presence, community outreach with veterans, government entities and University research engagement, donor research and communication. This role will develop strategies and processes that support decision making across the Clinic’s functions and activities. Key Responsibilities
Clinic Processes
Technology Support Serve as administrator to online case management software and work with attorneys and staff to identify and implement improvements. Troubleshoot online case management issues and coordinate solutions with online case management support. Research and recommend upgrades and changes to the online case management system. Test new system features and evaluate benefits to Clinic operations. Conduct training for Clinic staff and students on the online case management system. Develop, maintain and distribute reports that support case management, veteran impact, donor relations and operational decision making. Provide technology support for Clinic events including outreach, symposia, continuing legal education, and classroom. Act as liaison to the law school information technology regarding Clinic technology needs, system enhancements and software upgrades.
Process Enhancements
Identify and enhance workflows, templates and automations to increase efficiency of the Veterans Clinic’s administrative and legal processes. Support attorneys and their representation of veteran clients. Support administrative staff. Support classroom instruction, curriculum and student supervision. Support veteran outreach programs and Clinic events. Support fundraising and donor relations. Support other activities as determined by Director.
Marketing and Communications
Collaborate with attorneys and staff to develop storytelling and campaigns that highlight the Clinic’s success and veteran impact. Write, edit and publish regular posts across social media and Clinic website. Implement multi-platform marketing campaigns to increase campus and community awareness of the Veterans Clinic. Manage Clinic social media presence and Veterans Clinic Website and evaluate performance using analytics, provide monthly summaries to clinic leadership.
Outreach and Engagement
Management of donor and fundraising programs. Prepare briefing documents for the Director prior to meetings with supporters, alumni, and community groups. Maintain donor databases and create donor tiers to track relationships and support cultivation. Prepare donor communications and contribute to donor engagement efforts under direction of clinic leadership. Build relationships with campus and community organizations to identify collaboration opportunities. Prepare impact materials such as case highlights, outreach metrics, testimonials, and program updates. Track engagement data, event attendance, outreach participation, and partner involvement for reporting. Support the organization of outreach events, community presentations and donor engagement opportunities as requested by directors, attorneys and clinic staff. Provide support to attorneys and staff with responsibilities to external veterans organizations.
Shift
8:30 am - 4:30 pm, M-F Minimum Qualifications
A Bachelor’s degree or an equivalent combination of education and experience and 3 years of experience from which comparable knowledge and skills can be acquired is necessary. Preferred Qualifications
At least one year working in a veterans law clinic is preferred. Anticipated Hiring Range
Salary Range: $60,000 - $65,000 annually Grade: GGS - 010 University Title: Senior Program/Project Support Coordinator Internal applicants can determine their university title by accessing the Talent Profile tile in myHR. Application Materials
Submit resume, cover letter, and three references. Benefit Eligibility
This position is eligible for University benefits. The University offers a comprehensive benefits package including medical, dental and vision plans, retirement, paid time off, disability and parental leave, and educational fee discounts for all four UM System campuses. For more information, visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
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