A technology services provider is seeking a Technical Support Representative to provide frontline support for law enforcement customers. This role involves troubleshooting video and analytics products, owning technical support tickets, and documenting solutions. Candidates should have strong troubleshooting skills, especially with Windows OS, hardware, software, and networking. A minimum of 4 years IT experience is required, ideally with a high school diploma plus an IT degree. This is a W2 contract position with a pay rate of $25 per hour, located in Allen, Texas.
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