Director of Customer Care & CX Transformation

A leading beverage company located in New York is seeking a Director of Customer Satisfaction to support customer support and NPS survey initiatives. This role involves collaborating with product teams to enhance customer service and deploying solutions using Zendesk. The ideal candidate will have over 7 years of experience in customer service, excellent data analysis skills, and a Bachelor's degree. The position offers a range of health benefits, 401(k) matching, and even includes free beer! #J-18808-Ljbffr