Hospital / Institutional Customer Representative - Bronx and Westchester, NY
EyeBio, New York, New York, us, 10261
Overview
The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting the company's customer-centric business model. They are responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy, and ensure that the company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The primary activities include: Responsibilities
Communicate about the product in a way that's meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer needs Engage in informed discussions about products with HCP customers, knowing when/how to seek and provide additional information Within select customer accounts act as primary point of contact for the customer, meet with key customers/personnel to understand practice structure, business model, key influencers (Managed Care Organization, employers, state and local regulations)/network structure, customer needs and identifies business opportunities For select customer accounts/HCPs, coordinate with the customer team to develop customer strategy outlining strategy for interactions/relationship, solutions and potential offerings for customer Partner with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through Share learning and best-practices from one customer to help other customers meet their needs Demonstrate a focus on better health outcomes beyond acquisition, considering the HCP and patient experience Provide input into resource allocation decisions across customers Identify and select programs/services available in the company’s library of resources to address customer needs Work with solutions group (Headquarters) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs Maintain current understanding of practice structure, business model, key influencers/network structure and make information available to relevant stakeholders Collaborate and communicate effectively with extended in-scope customer team to ensure a consistent customer experience across divisions and functional areas; ensure integration with NAEs, Vaccines personnel, HMS Manager, Solutions Consultant, CSS, RMD and other key stakeholders to share key customer learning and support customer needs Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions) Influences beyond their specific geography or product area Implements approved resources, programs and messages to address customer and company needs Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers, including discussing approved contract details Territory Information
This territory covers the Bronx and Westchester, NY. The selected Sales Representative must reside within the territory. Overnight travel may be required. Travel percentage varies based on candidate’s location within the geography. Qualifications
Education Minimum Requirements
Bachelor’s Degree with 3 (36 months) or more years of Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). Required
Prior experience working in a scientific field or healthcare environment Previous sales experience Prior experience developing new business opportunities with existing customers Experience establishing new customer relationships Understanding of the company\’s products and therapeutic areas Consistent performer in most competency areas Valid Driver's license Preferred
Prior consulting or customer service experience Experience developing and executing a plan for engaging customers and meeting customer needs Understanding of Headquarters operations Ability to analyze metrics to assess progress against objectives Hospital/Institutional Sales experience Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing medicines to customers worldwide. Required Skills:
Account Management, Account Planning, Adaptability, Anti-Infective, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Design, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics Preferred Skills:
Current Employees apply HERE. Current Contingent Workers apply HERE US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please contact us if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts US Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work arrangement consisting of three total days on-site per week, with Friday designated as a remote-working day. The specific days may vary by site or organization; this does not apply to field-based, facility-based, manufacturing-based, or research-based positions where work is at a company site. This guidance also does not apply to roles designated as “remote.” The salary range for this role is $106,200.00 - $167,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits, including medical, dental, vision insurance and other benefits (for employee and family), retirement benefits (including 401(k)), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at the company compensation and benefits page. You can apply for this role through the company careers site. The application deadline for this position is stated on this posting. San Francisco Residents Only:
We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only:
We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Search Firm Representatives Please Read Carefully:
Merck & Co., Inc. does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted without a valid written search agreement will be deemed the property of the company. No fee will be paid if a candidate is hired through an agency referral where no pre-existing agreement is in place. Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
10% Flexible Work Arrangements:
Remote Shift:
Not Indicated Valid Driving License:
Yes Hazardous Material(s):
N/A Job Posting End Date:
02/14/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply no later than the day BEFORE the end date.
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The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting the company's customer-centric business model. They are responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy, and ensure that the company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The primary activities include: Responsibilities
Communicate about the product in a way that's meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer needs Engage in informed discussions about products with HCP customers, knowing when/how to seek and provide additional information Within select customer accounts act as primary point of contact for the customer, meet with key customers/personnel to understand practice structure, business model, key influencers (Managed Care Organization, employers, state and local regulations)/network structure, customer needs and identifies business opportunities For select customer accounts/HCPs, coordinate with the customer team to develop customer strategy outlining strategy for interactions/relationship, solutions and potential offerings for customer Partner with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through Share learning and best-practices from one customer to help other customers meet their needs Demonstrate a focus on better health outcomes beyond acquisition, considering the HCP and patient experience Provide input into resource allocation decisions across customers Identify and select programs/services available in the company’s library of resources to address customer needs Work with solutions group (Headquarters) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs Maintain current understanding of practice structure, business model, key influencers/network structure and make information available to relevant stakeholders Collaborate and communicate effectively with extended in-scope customer team to ensure a consistent customer experience across divisions and functional areas; ensure integration with NAEs, Vaccines personnel, HMS Manager, Solutions Consultant, CSS, RMD and other key stakeholders to share key customer learning and support customer needs Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions) Influences beyond their specific geography or product area Implements approved resources, programs and messages to address customer and company needs Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers, including discussing approved contract details Territory Information
This territory covers the Bronx and Westchester, NY. The selected Sales Representative must reside within the territory. Overnight travel may be required. Travel percentage varies based on candidate’s location within the geography. Qualifications
Education Minimum Requirements
Bachelor’s Degree with 3 (36 months) or more years of Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). Required
Prior experience working in a scientific field or healthcare environment Previous sales experience Prior experience developing new business opportunities with existing customers Experience establishing new customer relationships Understanding of the company\’s products and therapeutic areas Consistent performer in most competency areas Valid Driver's license Preferred
Prior consulting or customer service experience Experience developing and executing a plan for engaging customers and meeting customer needs Understanding of Headquarters operations Ability to analyze metrics to assess progress against objectives Hospital/Institutional Sales experience Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing medicines to customers worldwide. Required Skills:
Account Management, Account Planning, Adaptability, Anti-Infective, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Design, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics Preferred Skills:
Current Employees apply HERE. Current Contingent Workers apply HERE US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please contact us if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts US Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work arrangement consisting of three total days on-site per week, with Friday designated as a remote-working day. The specific days may vary by site or organization; this does not apply to field-based, facility-based, manufacturing-based, or research-based positions where work is at a company site. This guidance also does not apply to roles designated as “remote.” The salary range for this role is $106,200.00 - $167,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits, including medical, dental, vision insurance and other benefits (for employee and family), retirement benefits (including 401(k)), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at the company compensation and benefits page. You can apply for this role through the company careers site. The application deadline for this position is stated on this posting. San Francisco Residents Only:
We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only:
We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Search Firm Representatives Please Read Carefully:
Merck & Co., Inc. does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted without a valid written search agreement will be deemed the property of the company. No fee will be paid if a candidate is hired through an agency referral where no pre-existing agreement is in place. Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
10% Flexible Work Arrangements:
Remote Shift:
Not Indicated Valid Driving License:
Yes Hazardous Material(s):
N/A Job Posting End Date:
02/14/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply no later than the day BEFORE the end date.
#J-18808-Ljbffr