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Mobility Specialist

SP+ (SP Plus), Seattle, Washington, us, 98127

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Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. This means there’s no fumbling with tickets, machines, apps, or credit cards; you simply drive in and drive out.

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking to make everyday experiences of living, working, and playing remarkable by powering checkout-free experiences anywhere you go.

Responsibilities Home Plate Center is seeking a new Part-time Mobility Specialist.

Hours vary and will include days, evenings and weekends

Applicants must have clean driving record (record must be submitted prior to interview) and their own dependable vehicle

Pay Rate: $22.75/hour

As a Mobility Specialist, you are the front-line representative of Metropolis Parking, serving as the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a strong customer-first mindset in a fast-paced environment.

Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. This position offers strong growth potential for high-performing team members as we continue to expand our technology platform.

What You’ll Do

Greet and assist guests in parking lots and garages, providing professional and friendly service

Educate customers on Metropolis parking technology and assist with enrollment as needed

Promote positive customer relationships by consistently delivering excellent customer service

Respond to customer questions and concerns confidently and courteously

Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization

Issue parking violations in accordance with company policies

Document violations using company-provided mobile devices, including photo documentation

Maintain the cleanliness of parking lots, garages, and common areas

Identify and report debris, spills, hazards, or maintenance issues promptly

Sweep floors, collect trash, and empty trash receptacles as needed

Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep

Work independently and collaboratively as part of a team

Observe all safety protocols at all times

Perform additional duties as assigned

Qualifications What you need

High school diploma or GED preferred, but not required

Prior parking industry experience preferred, but not required

Strong customer service orientation with a willingness to go above and beyond

Comfortable using mobile devices and technology (iPad, iPhone, Android devices)

Ability to communicate effectively in spoken English with customers and team members

Strong interpersonal and communication skills

Reliable, adaptable, and able to thrive in a fast-paced environment

Physical and Work Environment

Ability to stand and walk for extended periods (up to six consecutive hours)

Ability to visually inspect vehicles and access all areas of garages and lots

Comfortable working outdoors in all weather conditions

Flexibility to work various shifts, including weekends and evenings

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit, climb, or balance. The employee must occasionally lift and/or move up to 25 pounds.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Salary Range:

$22.75 per hour

Benefits:

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruiting@metropolis.io. We are here to assist you.

Location US-WA-SEATTLE

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