OVERVIEW
The CRM Specialist is responsible for the strategic ownership, day-to-day management, and continual optimization of Your Move’s Salesforce and HubSpot environments. This role serves as the architect and operator behind the systems that support audience engagement, donor journeys, and product innovation. It’s ideal for someone who thrives on building structure, solving operational puzzles, and translating strategic vision into functional systems that scale trust, insight, and guidance. KEY RESPONSIBILITIES
CRM Architecture and Optimization
Design, manage, and evolve the architecture of Salesforce and HubSpot to support organizational goals. Ensure system structures (objects, fields, relationships) align across platforms and support scalable workflows. Assess and implement integrations or data flows between systems as needed. Workflow Automation and Tools
Build and maintain workflows, sequences, automations, and integrations that reduce manual effort and improve data quality. Partner with teams to implement scalable tools for user journeys, donor pipelines, and more. Reporting and Insight Generation
Develop dashboards and reports to provide strategic visibility into user engagement, donor activity, product performance, and internal processes. Work cross-functionally to define what metrics matter, and build tools to track them. Ensure leadership has access to timely and actionable insights. Data Security, Governance, and Hygiene
Own regular data audits, deduplication, enrichment, and cleanup processes. Support compliance and permissioning practices across systems. Ensure permission schemas protect private data. Training and Support
Serve as an internal point of contact for CRM-related questions, bugs, and improvements. Onboard and train new team members, and ensure current users are equipped to use tools well. Document processes and create resources to reduce support debt over time. Strategic Implementation and Vendor Coordination
Lead special projects related to CRM system growth (e.g., launching new programs, enabling AI tools, or restructuring data models). Coordinate with external consultants, developers, or software vendors when specialization is required. Act as internal advocate for system integrity and alignment across all digital tools. POSITION REQUIREMENTS
Commitment to Mission
A mature follower of Jesus, deeply committed to knowing God and making him known. Willing to engage in prayer, spiritual reflection, and faith integration as a natural part of the workday. CRM Mastery
3+ years of experience working in Salesforce and/or HubSpot administration (nonprofit or growth-minded orgs preferred). Strong grasp of data modeling, workflow automation, permissioning, and platform integrations. Certifications in either system are a plus. Builder Mentality
Proven ability to take abstract ideas and translate them into working systems. Comfortable operating solo or collaboratively to build, troubleshoot, and scale tools that work. Communication and Documentation
Clear communicator able to collaborate across teams and translate tech speak into human speak. Capable of writing internal documentation that others can follow and maintain. Strategic Thinking
Understands how CRM systems serve mission goals and user journeys. Able to balance long-term scalability with immediate tactical needs. Alignment
Complete alignment with YMC's mission, values, and Statement of Faith: Statement of Faith
Jesus is the Son of God, sent by God as a king to introduce and model the way of Life that brings life. Jesus surrendered his physical life for the sin of the world and was buried. He was raised from the dead by his Father and was seen by hundreds of men and women before ascending into heaven. COMPENSATION AND BENEFITS
Salary:
Competitive base salary, commensurate with experience
Benefits:
Medical, dental, vision, short- and long-term disability insurance, and retirement plan with employer match
Paid Time Off:
Two weeks (increasing with tenure) plus one week to serve other ministries
Travel:
Less than five percent
LEARN MORE ABOUT US
Your Move Collective | Your Move | YouTube Channel
#J-18808-Ljbffr
The CRM Specialist is responsible for the strategic ownership, day-to-day management, and continual optimization of Your Move’s Salesforce and HubSpot environments. This role serves as the architect and operator behind the systems that support audience engagement, donor journeys, and product innovation. It’s ideal for someone who thrives on building structure, solving operational puzzles, and translating strategic vision into functional systems that scale trust, insight, and guidance. KEY RESPONSIBILITIES
CRM Architecture and Optimization
Design, manage, and evolve the architecture of Salesforce and HubSpot to support organizational goals. Ensure system structures (objects, fields, relationships) align across platforms and support scalable workflows. Assess and implement integrations or data flows between systems as needed. Workflow Automation and Tools
Build and maintain workflows, sequences, automations, and integrations that reduce manual effort and improve data quality. Partner with teams to implement scalable tools for user journeys, donor pipelines, and more. Reporting and Insight Generation
Develop dashboards and reports to provide strategic visibility into user engagement, donor activity, product performance, and internal processes. Work cross-functionally to define what metrics matter, and build tools to track them. Ensure leadership has access to timely and actionable insights. Data Security, Governance, and Hygiene
Own regular data audits, deduplication, enrichment, and cleanup processes. Support compliance and permissioning practices across systems. Ensure permission schemas protect private data. Training and Support
Serve as an internal point of contact for CRM-related questions, bugs, and improvements. Onboard and train new team members, and ensure current users are equipped to use tools well. Document processes and create resources to reduce support debt over time. Strategic Implementation and Vendor Coordination
Lead special projects related to CRM system growth (e.g., launching new programs, enabling AI tools, or restructuring data models). Coordinate with external consultants, developers, or software vendors when specialization is required. Act as internal advocate for system integrity and alignment across all digital tools. POSITION REQUIREMENTS
Commitment to Mission
A mature follower of Jesus, deeply committed to knowing God and making him known. Willing to engage in prayer, spiritual reflection, and faith integration as a natural part of the workday. CRM Mastery
3+ years of experience working in Salesforce and/or HubSpot administration (nonprofit or growth-minded orgs preferred). Strong grasp of data modeling, workflow automation, permissioning, and platform integrations. Certifications in either system are a plus. Builder Mentality
Proven ability to take abstract ideas and translate them into working systems. Comfortable operating solo or collaboratively to build, troubleshoot, and scale tools that work. Communication and Documentation
Clear communicator able to collaborate across teams and translate tech speak into human speak. Capable of writing internal documentation that others can follow and maintain. Strategic Thinking
Understands how CRM systems serve mission goals and user journeys. Able to balance long-term scalability with immediate tactical needs. Alignment
Complete alignment with YMC's mission, values, and Statement of Faith: Statement of Faith
Jesus is the Son of God, sent by God as a king to introduce and model the way of Life that brings life. Jesus surrendered his physical life for the sin of the world and was buried. He was raised from the dead by his Father and was seen by hundreds of men and women before ascending into heaven. COMPENSATION AND BENEFITS
Salary:
Competitive base salary, commensurate with experience
Benefits:
Medical, dental, vision, short- and long-term disability insurance, and retirement plan with employer match
Paid Time Off:
Two weeks (increasing with tenure) plus one week to serve other ministries
Travel:
Less than five percent
LEARN MORE ABOUT US
Your Move Collective | Your Move | YouTube Channel
#J-18808-Ljbffr