Customer Marketing & Retention Specialist
Joyce Windows, Sunrooms & Baths, Berea, Ohio, United States, 44017
About The Role
Joyce is hiring a
Family & Friends Campaign Specialist
to grow repeat business and referrals from our previous customers through an established rewards program. You'll be both
customer-focused
and
creative , managing segmented outreach, email campaigns, outbound calling, customer follow-up, and special events. You'll also lead showroom sales and help analyze results to improve performance. Serve as the primary point of contact and trusted representative for our existing customers.
Compensation
$45,000 Base Salary with Bonus Incentives
$60,000- $65,000 in Total Compensation
What You\'ll Do
Segment previous-customer lists and manage campaign workflows
Create, schedule, and improve email/text campaigns (offers, events, rewards reminders)
Call customers to re-engage, set appointments, and drive referrals
Track earned referral rewards and coordinate timely reward delivery/communications to customers (confirmation, fulfillment, and follow-up)
Oversee calling agents (lists, scripts, coaching, tracking outcomes)
Assist with service issue coordination to protect customer loyalty
Lead showroom sales and customer special events
Track and report campaign performance (appointments, referrals, conversion, revenue impact)
Requirements
2+ years in email marketing, customer marketing, retention, or campaign management
Strong customer communication skills (phone + written)
Comfortable working with customer lists, segmentation, and reporting
Organized, proactive, and able to juggle multiple priorities
Bonus: experience managing calling teams, events, or showroom/retail sales
Benefits
Established referral and rewards program with real customer impact
A role that blends marketing, customer experience, and sales support
Opportunity to own campaigns end-to-end and drive measurable growth
Benefits
Health, Dental, Vision Insurance
401k with 25% company match (no cap)
Vacation and PTO included
Employee Discount for home improvement services
Employee referral bonus
#J-18808-Ljbffr
Family & Friends Campaign Specialist
to grow repeat business and referrals from our previous customers through an established rewards program. You'll be both
customer-focused
and
creative , managing segmented outreach, email campaigns, outbound calling, customer follow-up, and special events. You'll also lead showroom sales and help analyze results to improve performance. Serve as the primary point of contact and trusted representative for our existing customers.
Compensation
$45,000 Base Salary with Bonus Incentives
$60,000- $65,000 in Total Compensation
What You\'ll Do
Segment previous-customer lists and manage campaign workflows
Create, schedule, and improve email/text campaigns (offers, events, rewards reminders)
Call customers to re-engage, set appointments, and drive referrals
Track earned referral rewards and coordinate timely reward delivery/communications to customers (confirmation, fulfillment, and follow-up)
Oversee calling agents (lists, scripts, coaching, tracking outcomes)
Assist with service issue coordination to protect customer loyalty
Lead showroom sales and customer special events
Track and report campaign performance (appointments, referrals, conversion, revenue impact)
Requirements
2+ years in email marketing, customer marketing, retention, or campaign management
Strong customer communication skills (phone + written)
Comfortable working with customer lists, segmentation, and reporting
Organized, proactive, and able to juggle multiple priorities
Bonus: experience managing calling teams, events, or showroom/retail sales
Benefits
Established referral and rewards program with real customer impact
A role that blends marketing, customer experience, and sales support
Opportunity to own campaigns end-to-end and drive measurable growth
Benefits
Health, Dental, Vision Insurance
401k with 25% company match (no cap)
Vacation and PTO included
Employee Discount for home improvement services
Employee referral bonus
#J-18808-Ljbffr