Overview
About Magma Math
Magma is one of the worlds fastest-growing and most celebrated ed tech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning while giving them real-time visibility into student progress. We are tackling math underperformance and aim to improve outcomes at scale as we expand across the U.S. and Europe. We are building a team as ambitious as our mission: to help millions of students unlock their full potential in math. The Role
At Magma Math, our Customer Success team works closely with our users and is responsible for ensuring they get the maximum value out of our product. The
Customer Support Representative (CSR)
is the first line of defense in our partnerships with school districts. The CSR interacts primarily with teacher users via chat, email, and Zoom during office hours regarding product questions, support cases, and bug reporting. You will resolve questions and problems by providing friendly, prompt, and knowledgeable responses, and help districts roster students and teachers, ensuring the right access to the Magma Math platform. You should be comfortable juggling multiple initiatives, staying calm and solutions-oriented when customers have urgent needs, and you will be the face of Magma Math to our users. Primary Responsibilities Provide fast, friendly, and knowledgeable chat support to our customers Hold weekly office hours to help troubleshoot and answer questions on the fly Get intimately familiar with school rostering systems to ensure our customer teachers and students have the right access to Magma Math Create and edit creative and brand?aware (fun!) external support documentation and user guides Help craft and send product?focused customer email communication Respond to customer surveys to see where we can improve our products and services Report bugs, errors, and feature requests to our Product team Run our Solutions Competition twice a year, emailing customers and tracking usage across all North American district partners Send customer swag Help clean up data in our Support tools Pull data and reporting from our database
What You'll Bring To The Magma Team
Enjoy collaborating with your team and others at Magma Math Independent and sharp problem-solver Ability to provide world-class service with great patience and a smile Flexible and open to rapid changes in a dynamic work environment Interested in growing together with us Comfort with technology Bonus: basic knowledge of Excel and SQL Ability to analyze data to make informed decisions We hire people who are tenacious, smart, have a strong sense of ownership, and are excited to grow in their career Bonus: Experience in education, ed tech, customer support, or a coding bootcamp is helpful but not required
Why you'll love working here
You'll be part of a growing tech scale-up with the mission of positively impacting K-12 math education across the U.S. Supportive, highly collaborative team environment Open to new solutions and approaches; your ideas and perspective are valued Opportunity to visit partner districts and see the product in action Work on a meaningful mission with potential impact on education and how children learn math
Details
Start:
ASAP Benefits:
health, dental, vision, 401k, generous PTO policy + bank holidays off, paid parental leave Work setup:
Office-first culture requiring 4 days in-office per week. Open to hiring in any of our office locations: Dallas, TX Grand Rapids, MI New York, NY
#J-18808-Ljbffr
About Magma Math
Magma is one of the worlds fastest-growing and most celebrated ed tech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning while giving them real-time visibility into student progress. We are tackling math underperformance and aim to improve outcomes at scale as we expand across the U.S. and Europe. We are building a team as ambitious as our mission: to help millions of students unlock their full potential in math. The Role
At Magma Math, our Customer Success team works closely with our users and is responsible for ensuring they get the maximum value out of our product. The
Customer Support Representative (CSR)
is the first line of defense in our partnerships with school districts. The CSR interacts primarily with teacher users via chat, email, and Zoom during office hours regarding product questions, support cases, and bug reporting. You will resolve questions and problems by providing friendly, prompt, and knowledgeable responses, and help districts roster students and teachers, ensuring the right access to the Magma Math platform. You should be comfortable juggling multiple initiatives, staying calm and solutions-oriented when customers have urgent needs, and you will be the face of Magma Math to our users. Primary Responsibilities Provide fast, friendly, and knowledgeable chat support to our customers Hold weekly office hours to help troubleshoot and answer questions on the fly Get intimately familiar with school rostering systems to ensure our customer teachers and students have the right access to Magma Math Create and edit creative and brand?aware (fun!) external support documentation and user guides Help craft and send product?focused customer email communication Respond to customer surveys to see where we can improve our products and services Report bugs, errors, and feature requests to our Product team Run our Solutions Competition twice a year, emailing customers and tracking usage across all North American district partners Send customer swag Help clean up data in our Support tools Pull data and reporting from our database
What You'll Bring To The Magma Team
Enjoy collaborating with your team and others at Magma Math Independent and sharp problem-solver Ability to provide world-class service with great patience and a smile Flexible and open to rapid changes in a dynamic work environment Interested in growing together with us Comfort with technology Bonus: basic knowledge of Excel and SQL Ability to analyze data to make informed decisions We hire people who are tenacious, smart, have a strong sense of ownership, and are excited to grow in their career Bonus: Experience in education, ed tech, customer support, or a coding bootcamp is helpful but not required
Why you'll love working here
You'll be part of a growing tech scale-up with the mission of positively impacting K-12 math education across the U.S. Supportive, highly collaborative team environment Open to new solutions and approaches; your ideas and perspective are valued Opportunity to visit partner districts and see the product in action Work on a meaningful mission with potential impact on education and how children learn math
Details
Start:
ASAP Benefits:
health, dental, vision, 401k, generous PTO policy + bank holidays off, paid parental leave Work setup:
Office-first culture requiring 4 days in-office per week. Open to hiring in any of our office locations: Dallas, TX Grand Rapids, MI New York, NY
#J-18808-Ljbffr