Overview
Job description Resident Services Specialist: Part Time • 10:00am-6:00pm • Saturday and Sunday or Friday and Saturday. ACCESS, Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus HR Coordinator, kstraus@access-shelter.org. ACCESS is dedicated to assisting women and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment. We are looking for a Resident Services Specialist to join our 10 person strong team. Our ideal candidate is attentive, punctual, and engaged. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter.
Qualifications Required:
Demands a mature, responsible individual with experience in social services. They must possess excellent skills in crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution and basic computer skills. Must be available for shifts 8:00am-6:00pm on the weekends. Multiple shifts may be available to be picked up. Reliable transportation required.
Preferred:
Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures.
Responsibilities Security Duties :
Maintain the safety and security of residents and facility
Complete building checks at stipulated times (each hour) (all doors, rooms, alarms, emergency exits, etc.) and document completion
Maintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the building
Intervene, as necessary, to protect residents from injuring other residents, staff and/or themselves (according to policy)
Ensure outside individuals have permission to be on property, document any visitor to the building in the “visitor log.”
Full understanding of emergency procedures including: fire evacuation, gas and electricity shut off, power failure protocol, etc.
Distribute incoming mail (according to agency policy)
Keep staff workspace clean and organized
Remain at his or her post until relieved by another employee. Brief incoming staff regarding all pertinent information. May assist in staff coverage
De-escalate potentially volatile situations between residents when necessary (per agency protocol)
Maintain telephone coverage during shift. Monitor security cameras
Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests
Follow all agency policy and procedures
Document in the log all shelter activities and happenings during assigned shift
Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals
Be open minded to change within the work environment
Work a minimum of 1 shift per month to continue employment
Resident Services Specialist Duties:
Supervise residents during assigned shift. Enforce all regulations in the resident handbook
Assist residents in adjusting to their stay. Direct residents to whichever support staff they need to see for their needs
Supervise the residents' activities in the shelter for daily chores, signing in and out, meal times, usage of play rooms and teen activity rooms. Make sure residents are up on time and in bed on time. Monitor curfew times by accurately accounting for each residents' whereabouts
Read and initial shift reports and daily logs. Complete all required paperwork for the shift including daily logs. Document verbal and written warnings as defined by agency protocol
Maintain confidentiality of residents' files and logs
Obtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc
Comply with agency OTC medication and lock box procedures
Monitor resident usage of agency phones
Maintain resident property and storage (according to agency policy). Inventory, pack and secure residents’ property until such time property may be discarded (48 hrs). Prepare resident rooms as necessary
Specific shifts may be asked to perform additional duties (resident resume preparation, welcome meetings, etc.)
Attend staff meetings as scheduled
Carry out all other duties as assigned by a supervisor
Third shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents
Monitor dining room during meal times
Make sure all paperwork is completed before ending shift
Physical Requirements:
Occasional need to climb stairs while carrying items up to 25 lbs
Must be able to remain in a stationary position during shift
Moves items up to 25 lbs
Moves throughout the building multiple times a day
Bending, twisting, kneeling, reaching occasionally
Must be able to pass physical and written certification training for CPR
Benefits:
Free meal on each shift worked
Jeans days: Tuesday and Friday each week
Better you Better Ohio: Free health and wellness program with up to $225 annual reward
Dental/ Vision/ Life Insurance
Employee Assistance Program
401K Company match
Flexible Spending Account
Dependent Care Flexible Spending Account
Holiday Pay
Sick time
Unpaid time off
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Qualifications Required:
Demands a mature, responsible individual with experience in social services. They must possess excellent skills in crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution and basic computer skills. Must be available for shifts 8:00am-6:00pm on the weekends. Multiple shifts may be available to be picked up. Reliable transportation required.
Preferred:
Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures.
Responsibilities Security Duties :
Maintain the safety and security of residents and facility
Complete building checks at stipulated times (each hour) (all doors, rooms, alarms, emergency exits, etc.) and document completion
Maintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the building
Intervene, as necessary, to protect residents from injuring other residents, staff and/or themselves (according to policy)
Ensure outside individuals have permission to be on property, document any visitor to the building in the “visitor log.”
Full understanding of emergency procedures including: fire evacuation, gas and electricity shut off, power failure protocol, etc.
Distribute incoming mail (according to agency policy)
Keep staff workspace clean and organized
Remain at his or her post until relieved by another employee. Brief incoming staff regarding all pertinent information. May assist in staff coverage
De-escalate potentially volatile situations between residents when necessary (per agency protocol)
Maintain telephone coverage during shift. Monitor security cameras
Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests
Follow all agency policy and procedures
Document in the log all shelter activities and happenings during assigned shift
Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals
Be open minded to change within the work environment
Work a minimum of 1 shift per month to continue employment
Resident Services Specialist Duties:
Supervise residents during assigned shift. Enforce all regulations in the resident handbook
Assist residents in adjusting to their stay. Direct residents to whichever support staff they need to see for their needs
Supervise the residents' activities in the shelter for daily chores, signing in and out, meal times, usage of play rooms and teen activity rooms. Make sure residents are up on time and in bed on time. Monitor curfew times by accurately accounting for each residents' whereabouts
Read and initial shift reports and daily logs. Complete all required paperwork for the shift including daily logs. Document verbal and written warnings as defined by agency protocol
Maintain confidentiality of residents' files and logs
Obtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc
Comply with agency OTC medication and lock box procedures
Monitor resident usage of agency phones
Maintain resident property and storage (according to agency policy). Inventory, pack and secure residents’ property until such time property may be discarded (48 hrs). Prepare resident rooms as necessary
Specific shifts may be asked to perform additional duties (resident resume preparation, welcome meetings, etc.)
Attend staff meetings as scheduled
Carry out all other duties as assigned by a supervisor
Third shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents
Monitor dining room during meal times
Make sure all paperwork is completed before ending shift
Physical Requirements:
Occasional need to climb stairs while carrying items up to 25 lbs
Must be able to remain in a stationary position during shift
Moves items up to 25 lbs
Moves throughout the building multiple times a day
Bending, twisting, kneeling, reaching occasionally
Must be able to pass physical and written certification training for CPR
Benefits:
Free meal on each shift worked
Jeans days: Tuesday and Friday each week
Better you Better Ohio: Free health and wellness program with up to $225 annual reward
Dental/ Vision/ Life Insurance
Employee Assistance Program
401K Company match
Flexible Spending Account
Dependent Care Flexible Spending Account
Holiday Pay
Sick time
Unpaid time off
#J-18808-Ljbffr