Emergency Communications Specialist - FT
Mercy Health Corporation, Rockford, Illinois, United States, 61103
Overview
Emergency Communications Specialist Rockford, Illinois 40 hours/week Full-time, benefits eligible We offer a comprehensive benefits package that includes health and dental insurance, tuition reimbursement, retirement plan with a competitive matching contribution and paid time off. Mercyhealth offers several education assistance programs to support employees in their career advancement. Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning. Mercyhealth is committed to offering our partners a best place to work. Our Culture of Excellence is built upon employee engagement, empowerment and growth, teamwork toward our common goal of providing exceptional health care services with a passion for making lives better, and an atmosphere of caring and quality that cascades throughout the organization.
Responsibilities
Job Duties: Takes scheduled and emergency requests for REACT, NICU, ER, Labor and Delivery, Security, ECC, Pecatonica and Win-Bur-Sew Fire Departments, Metro Medical Services, Inc. and Rockford. Prioritizes all calls and dispatches to appropriate agency in proper response configuration. Obtains required key question information and gives pre-arrival instructions in accordance with Medical Priority protocols. Participates in simultaneously monitoring multiple radio channels and phone lines, and monitors weather and scanner. Selects and adjusts required frequencies for transmissions. Monitors all radio frequencies and answers calls in a timely and professional manner in accordance with FCC rules and regulations. Answers phone line courteously and professionally. Proficiently utilizes the phone system including intercom, transfers calls, paging, three-way calls, and phone patches to the radio. Uses TDD and distinguishes emergency vs. non-emergency lines. Maintains the fax machine. Utilizes weather information to support REACT pilots and emergencies. Maintains knowledge of the REACT aircraft incident/accident plan for downed aircraft scenarios. Identifies UPS and computer failures, notifies appropriate personnel, and ensures ECC is operational 24 hours a day. Follows hospital and ECC policies and procedures. Follows policies for emergency lockdown procedures and monitors MABAS operations. Demonstrates proficiency with computer CAD and Aeromed software. Activates trauma team for incoming emergencies. Plots Loran or GPS for helicopter operations. Monitors NIFERN frequency and uses MABAS cards during major fire incidents. Assigns appropriate medical channel in Virgo radio for medical control assistance. Maintains Emergency Medical Dispatch certification for the ECC. Instructs new employees on department operation, policy, and procedures as directed by supervision. Trains nursing staff in use of medical radios and radio technique. Maintains frequent contact with external contacts (e.g., 911 centers, social service workers at other hospitals, ER doctors and nurses in outlying towns, and utility/State agencies) to coordinate transports and communications. Familiar with hospital policies and procedures, communications SOP, REACT operations, disaster plans, post-accident plans, infection control, trauma, cardiac and internal transport procedures, and daily hospital operations. Confers timely with internal contacts (e.g., every 12 hours with REACT to receive flight and ground crew information; with ER charge nurse and medical control for inbound ambulance reports; conducts nightly pager tests with the trauma team). If REACT is unavailable, coordinates with alternative helicopter services.
Qualifications
Requirements: High School diploma or equivalent Minimum 1 year post high school coursework in medical terminology and/or related field 3 years' experience in hospital, pre-hospital or emergency dispatching preferred Licensed Emergency Medical Dispatcher (EMD) within 9 months of hire
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Emergency Communications Specialist Rockford, Illinois 40 hours/week Full-time, benefits eligible We offer a comprehensive benefits package that includes health and dental insurance, tuition reimbursement, retirement plan with a competitive matching contribution and paid time off. Mercyhealth offers several education assistance programs to support employees in their career advancement. Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning. Mercyhealth is committed to offering our partners a best place to work. Our Culture of Excellence is built upon employee engagement, empowerment and growth, teamwork toward our common goal of providing exceptional health care services with a passion for making lives better, and an atmosphere of caring and quality that cascades throughout the organization.
Responsibilities
Job Duties: Takes scheduled and emergency requests for REACT, NICU, ER, Labor and Delivery, Security, ECC, Pecatonica and Win-Bur-Sew Fire Departments, Metro Medical Services, Inc. and Rockford. Prioritizes all calls and dispatches to appropriate agency in proper response configuration. Obtains required key question information and gives pre-arrival instructions in accordance with Medical Priority protocols. Participates in simultaneously monitoring multiple radio channels and phone lines, and monitors weather and scanner. Selects and adjusts required frequencies for transmissions. Monitors all radio frequencies and answers calls in a timely and professional manner in accordance with FCC rules and regulations. Answers phone line courteously and professionally. Proficiently utilizes the phone system including intercom, transfers calls, paging, three-way calls, and phone patches to the radio. Uses TDD and distinguishes emergency vs. non-emergency lines. Maintains the fax machine. Utilizes weather information to support REACT pilots and emergencies. Maintains knowledge of the REACT aircraft incident/accident plan for downed aircraft scenarios. Identifies UPS and computer failures, notifies appropriate personnel, and ensures ECC is operational 24 hours a day. Follows hospital and ECC policies and procedures. Follows policies for emergency lockdown procedures and monitors MABAS operations. Demonstrates proficiency with computer CAD and Aeromed software. Activates trauma team for incoming emergencies. Plots Loran or GPS for helicopter operations. Monitors NIFERN frequency and uses MABAS cards during major fire incidents. Assigns appropriate medical channel in Virgo radio for medical control assistance. Maintains Emergency Medical Dispatch certification for the ECC. Instructs new employees on department operation, policy, and procedures as directed by supervision. Trains nursing staff in use of medical radios and radio technique. Maintains frequent contact with external contacts (e.g., 911 centers, social service workers at other hospitals, ER doctors and nurses in outlying towns, and utility/State agencies) to coordinate transports and communications. Familiar with hospital policies and procedures, communications SOP, REACT operations, disaster plans, post-accident plans, infection control, trauma, cardiac and internal transport procedures, and daily hospital operations. Confers timely with internal contacts (e.g., every 12 hours with REACT to receive flight and ground crew information; with ER charge nurse and medical control for inbound ambulance reports; conducts nightly pager tests with the trauma team). If REACT is unavailable, coordinates with alternative helicopter services.
Qualifications
Requirements: High School diploma or equivalent Minimum 1 year post high school coursework in medical terminology and/or related field 3 years' experience in hospital, pre-hospital or emergency dispatching preferred Licensed Emergency Medical Dispatcher (EMD) within 9 months of hire
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