Overview
Company: Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS
Gerber Collision & Glass is one of the largest collision repair companies in North America. With 3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are focused on delivering a WOW customer experience and aiming to be the best.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents from all backgrounds. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates and coordinating repair needs for customers, including all communication and updates with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with all team members to meet the repair facility\'s KPIs.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way requirements regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support all team members when required.
Participate in monthly health & safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by the Store Manager.
Maintain the store\'s KPIs by maximizing role performance.
Uphold the company\'s Core Values: Honesty, Integrity & Respect.
Education and/or Experience Required
Knowledge of repairs and OE guidelines.
High School Diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRP’s; minimum of 1 year of experience.
Must be willing to complete I-CAR training.
Valid driver’s license.
Required Skills/Abilities
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRP’s; minimum of 1 year of experience.
Must be willing to complete I-CAR training.
Valid driver’s license.
Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.
The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits Gerber offers comprehensive benefits including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full-time employees working at least 30 hours per week
6 paid holidays annually
Medical, prescription drug, dental & vision insurance effective Day 1
401(k) retirement plan with company match
Employer-paid short-term disability & life insurance
Additional voluntary life insurance
Continuing education opportunities
Free safety glasses annually
Annual voluntary uniform stipend
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. For more information about the company, please visit Gerber Careers.
AI Disclosure At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Estimated salary: $50,000 - $70,000 per year
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
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WELCOME TO GERBER COLLISION & GLASS
Gerber Collision & Glass is one of the largest collision repair companies in North America. With 3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are focused on delivering a WOW customer experience and aiming to be the best.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents from all backgrounds. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates and coordinating repair needs for customers, including all communication and updates with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with all team members to meet the repair facility\'s KPIs.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way requirements regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support all team members when required.
Participate in monthly health & safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by the Store Manager.
Maintain the store\'s KPIs by maximizing role performance.
Uphold the company\'s Core Values: Honesty, Integrity & Respect.
Education and/or Experience Required
Knowledge of repairs and OE guidelines.
High School Diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRP’s; minimum of 1 year of experience.
Must be willing to complete I-CAR training.
Valid driver’s license.
Required Skills/Abilities
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRP’s; minimum of 1 year of experience.
Must be willing to complete I-CAR training.
Valid driver’s license.
Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.
The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits Gerber offers comprehensive benefits including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full-time employees working at least 30 hours per week
6 paid holidays annually
Medical, prescription drug, dental & vision insurance effective Day 1
401(k) retirement plan with company match
Employer-paid short-term disability & life insurance
Additional voluntary life insurance
Continuing education opportunities
Free safety glasses annually
Annual voluntary uniform stipend
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. For more information about the company, please visit Gerber Careers.
AI Disclosure At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Estimated salary: $50,000 - $70,000 per year
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
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