Ecommerce and National Account Assistant
Growing Home Fragrance Company, Little Rock, Arkansas, United States, 72208
Overview
This role is responsible for managing online B2C customer inquiries, coordinating order entry and fulfillment accuracy, and supporting key national and media accounts such as Amazon, HSN, Faire and other digital retail partners. Big opportunities for growth with a fast growing home fragrance company. The ideal candidate is organized, tech-savvy, and thrives in a fast-paced environment where accuracy and professionalism are critical. This position plays a vital role in ensuring exceptional customer experience while maintaining accurate data across multiple platforms and internal systems. Responsibilities
National Account & Platform Support Act as a point of contact for select national and media accounts, ensuring timely order processing, tracking, and communication. Interface with Amazon, HSN, and other eCommerce and media retail partners to confirm orders, pricing, and fulfillment accuracy. Support the internal sales and marketing teams by providing account-level updates, order summaries, and performance data. Monitor compliance requirements and coordinate with fulfillment and logistics partners to ensure accurate execution.
Inventory & Fulfillment Oversight Manage inventory levels and updates across platforms, including those handling their own fulfillment (e.g., Amazon FBA). Coordinate with warehouse teams to verify stock counts and resolve discrepancies. Ensure product listings, SKUs, and availability are accurate and consistent across all selling platforms.
Customer Communication & Support Respond promptly and professionally to customer inquiries, complaints, and return requests across multiple online platforms (Amazon, HSN, company website, etc.). Manage refunds and exchanges in line with company policies while maintaining a high level of customer satisfaction. Log and track all customer communications and resolutions in CRM or tracking systems. Identify recurring issues or process gaps and recommend improvements.
Order Entry & Data Management Accurately enter and process sales orders into the company’s accounting or ERP software. Reconcile and verify order information between external platforms (Amazon, HSN, etc.) and internal systems. Maintain and update customer records, order histories, and account data. Prepare and distribute order and shipment reports using Excel and internal reporting tools.
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This role is responsible for managing online B2C customer inquiries, coordinating order entry and fulfillment accuracy, and supporting key national and media accounts such as Amazon, HSN, Faire and other digital retail partners. Big opportunities for growth with a fast growing home fragrance company. The ideal candidate is organized, tech-savvy, and thrives in a fast-paced environment where accuracy and professionalism are critical. This position plays a vital role in ensuring exceptional customer experience while maintaining accurate data across multiple platforms and internal systems. Responsibilities
National Account & Platform Support Act as a point of contact for select national and media accounts, ensuring timely order processing, tracking, and communication. Interface with Amazon, HSN, and other eCommerce and media retail partners to confirm orders, pricing, and fulfillment accuracy. Support the internal sales and marketing teams by providing account-level updates, order summaries, and performance data. Monitor compliance requirements and coordinate with fulfillment and logistics partners to ensure accurate execution.
Inventory & Fulfillment Oversight Manage inventory levels and updates across platforms, including those handling their own fulfillment (e.g., Amazon FBA). Coordinate with warehouse teams to verify stock counts and resolve discrepancies. Ensure product listings, SKUs, and availability are accurate and consistent across all selling platforms.
Customer Communication & Support Respond promptly and professionally to customer inquiries, complaints, and return requests across multiple online platforms (Amazon, HSN, company website, etc.). Manage refunds and exchanges in line with company policies while maintaining a high level of customer satisfaction. Log and track all customer communications and resolutions in CRM or tracking systems. Identify recurring issues or process gaps and recommend improvements.
Order Entry & Data Management Accurately enter and process sales orders into the company’s accounting or ERP software. Reconcile and verify order information between external platforms (Amazon, HSN, etc.) and internal systems. Maintain and update customer records, order histories, and account data. Prepare and distribute order and shipment reports using Excel and internal reporting tools.
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