Residential Retention Team Lead – Upsell & Service

A leading communication provider in San Antonio seeks a Retention Manager to oversee and coach agents focused on customer retention and upselling services. The role entails evaluating agent performance, ensuring compliance with business rules, and fostering a high level of customer satisfaction. Candidates should have relevant call center experience, strong knowledge of cable communications products, and an associate degree in a related field. This position offers an opportunity to be part of a team that is committed to delivering excellent customer service. #J-18808-Ljbffr