Sr. Vaccine Customer Representative – Mansfield, OH
Merck, Columbia, South Carolina, us, 29228
Overview
The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The VCR is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Region Medical Director (RMD) as well as other members of the extended team. Responsibilities
Engage in balanced product sales presentations with health care providers and health care business professionals to align customer needs and our Company’s vaccine attribute in accordance with product labeling, and CDC and professional society recommendations. Provide Company vaccine management updates on customer needs related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals. Provide customers with key insights by staying informed on professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attending product workshops and conferences, and reviewing our Company’s promotional materials. Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on maximizing contract performance across the Company portfolio. Assist customers with education to improve their organization’s immunization rates through adherence to quality-based programs using tools such as Vaccine IQ. Regularly monitor business performance against objectives using company-provided tools. Develop a territory-level business plan focused on improving immunization rates with assigned customers in accordance with Company policies, standards, and ethics. Maintain product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for pediatric and adult vaccines. Act as primary point of contact within select customer accounts, meet with key customers/personnel to understand their practice structure, business model, and key influencers (Managed Care Organizations/payers, employers, state policy) and their patients’ needs; identify business opportunities and share information with relevant stakeholders to support identified immunization needs. Coordinate with the company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions aimed at improving immunization rates. Territory Information
This territory covers Mansfield, OH. The ideal location to reside is within this territory. Travel varies based on candidate’s location within the geography. Position Qualifications
Education Minimum Requirements
Bachelor’s Degree with 3 (36 months) or more years of sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). Required Skills
Demonstrated strong ability to build trust with customers and demonstrate value in selling situations through high-quality interactions focused on products/solutions with the common goal of improving health outcomes. Demonstrated strong ability to segment customer populations and target groups based on characteristics and buying behaviors to allocate resources and drive execution of commercial plans. Demonstrated ability to understand customer business climate, assess market potential, identify and prioritize opportunities and risks, develop territory plans, and drive results. Demonstrated ability to understand interdependencies within an account, consider customer health goals and needs, and maximize account performance through long-term relationships and collaborative planning. Demonstrated ability to convey technical concepts accurately and clearly. Demonstrated tenacity to drive and achieve measurable results. Demonstrated resilience to overcome setbacks to meet or exceed objectives. Demonstrated willingness to learn and apply new skills to support the business. Demonstrated ability to innovate using new or existing technologies. Demonstrated ability to use data to analyze trends and drive business results. Other Requirements
Valid driver’s license. Preferred Skills/Experience
Demonstrated ability to convey technical concepts accurately and clearly. Understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations. Other Notes
US and Puerto Rico Residents Only: Our company is committed to inclusion, and provides accommodations during the application process if needed. See equity statements and rights disclosures in the posting for more information about EEO and related policies. Travel Requirements: 10% Hybrid/Remote work model: US-based roles may be Hybrid; field-based positions require on-site presence as needed. Salary range: $106,200.00 – $167,200.00. Eligible for annual bonus and long-term incentives, if applicable. Benefits include medical, dental, vision, retirement (401(k)), holidays, vacation, and sick days. More information at the company compensation and benefits page. Apply for this role through the company careers site. The application deadline is noted on the posting. San Francisco and Los Angeles residents: fair chance hiring policies apply where applicable. Equal Employment Opportunity: We provide equal opportunities to all employees and applicants and prohibit discrimination on protected characteristics. The company complies with affirmative action requirements for protected veterans and individuals with disabilities. See EEOC Know Your Rights for more information. Footnotes and notices about privacy, rights, and other policy details are available in the posting as applicable. This is a sanitized version of the original job description for formatting purposes.
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The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The VCR is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Region Medical Director (RMD) as well as other members of the extended team. Responsibilities
Engage in balanced product sales presentations with health care providers and health care business professionals to align customer needs and our Company’s vaccine attribute in accordance with product labeling, and CDC and professional society recommendations. Provide Company vaccine management updates on customer needs related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals. Provide customers with key insights by staying informed on professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attending product workshops and conferences, and reviewing our Company’s promotional materials. Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on maximizing contract performance across the Company portfolio. Assist customers with education to improve their organization’s immunization rates through adherence to quality-based programs using tools such as Vaccine IQ. Regularly monitor business performance against objectives using company-provided tools. Develop a territory-level business plan focused on improving immunization rates with assigned customers in accordance with Company policies, standards, and ethics. Maintain product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for pediatric and adult vaccines. Act as primary point of contact within select customer accounts, meet with key customers/personnel to understand their practice structure, business model, and key influencers (Managed Care Organizations/payers, employers, state policy) and their patients’ needs; identify business opportunities and share information with relevant stakeholders to support identified immunization needs. Coordinate with the company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions aimed at improving immunization rates. Territory Information
This territory covers Mansfield, OH. The ideal location to reside is within this territory. Travel varies based on candidate’s location within the geography. Position Qualifications
Education Minimum Requirements
Bachelor’s Degree with 3 (36 months) or more years of sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). Required Skills
Demonstrated strong ability to build trust with customers and demonstrate value in selling situations through high-quality interactions focused on products/solutions with the common goal of improving health outcomes. Demonstrated strong ability to segment customer populations and target groups based on characteristics and buying behaviors to allocate resources and drive execution of commercial plans. Demonstrated ability to understand customer business climate, assess market potential, identify and prioritize opportunities and risks, develop territory plans, and drive results. Demonstrated ability to understand interdependencies within an account, consider customer health goals and needs, and maximize account performance through long-term relationships and collaborative planning. Demonstrated ability to convey technical concepts accurately and clearly. Demonstrated tenacity to drive and achieve measurable results. Demonstrated resilience to overcome setbacks to meet or exceed objectives. Demonstrated willingness to learn and apply new skills to support the business. Demonstrated ability to innovate using new or existing technologies. Demonstrated ability to use data to analyze trends and drive business results. Other Requirements
Valid driver’s license. Preferred Skills/Experience
Demonstrated ability to convey technical concepts accurately and clearly. Understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations. Other Notes
US and Puerto Rico Residents Only: Our company is committed to inclusion, and provides accommodations during the application process if needed. See equity statements and rights disclosures in the posting for more information about EEO and related policies. Travel Requirements: 10% Hybrid/Remote work model: US-based roles may be Hybrid; field-based positions require on-site presence as needed. Salary range: $106,200.00 – $167,200.00. Eligible for annual bonus and long-term incentives, if applicable. Benefits include medical, dental, vision, retirement (401(k)), holidays, vacation, and sick days. More information at the company compensation and benefits page. Apply for this role through the company careers site. The application deadline is noted on the posting. San Francisco and Los Angeles residents: fair chance hiring policies apply where applicable. Equal Employment Opportunity: We provide equal opportunities to all employees and applicants and prohibit discrimination on protected characteristics. The company complies with affirmative action requirements for protected veterans and individuals with disabilities. See EEOC Know Your Rights for more information. Footnotes and notices about privacy, rights, and other policy details are available in the posting as applicable. This is a sanitized version of the original job description for formatting purposes.
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