Provider Relations Representative, Full-time (Durham and Granville County)
Transitions LifeCare, Durham, North Carolina, United States, 27703
Overview
This full-time professional position will develop and implement results oriented, innovative education, customer service, account management, and marketing strategies within the provider community (physician practices, hospitals and long-term care communities.) to promote timely, appropriate patient referrals and excellence in end of life care. The schedule for this position is Monday-Friday 8:30am-5:00pm; occasional evenings and weekends; holidays as needed.
Responsibilities
Increase referrals, length of stay and daily census by promoting TL’s Hospice and Palliative Care.
Develop and maintain an account list of appropriate professional referral sources in assigned territory
Visit accounts based on potential to refer
Provide information and resources to increase referral source knowledge and understanding of TL services and benefits to patients at end of life
Facilitate the referral process
Offer and coordinate educational in-services as requested by referral sources
Offer to provide information visits for patients and families interested in agency services
Follow-up on referrals/admissions within 24-48 business hours with referral source
Be knowledgeable of patients status when visiting referral source
Acknowledge and thank referral sources in person, phone, e-mail or mail for all referrals
Provide back-up and assistance to team members when requested
Be available to assist with health fairs and trade shows as needed
Acknowledge and report all complaints/concerns by referral source
Act as an integral part of the pt care team by working closely with TL clinical staff to ensure productive/positive relationships with referral partners
Work with clinical team to resolve any complaints/concerns in a timely manner and report back to referral source resolution.
Work to build relationships with and referrals from hospital partners
Document activity in CRM system
Perform other duties as assigned by supervisor
Expectations
Model professionalism and empathy by consistently demonstrating compassion, respect, teamwork, and dedication in all interactions with coworkers, customers, and partners.
Adhere to all TL policies, procedures, and organizational guidelines, ensuring compliance in daily work and decision‑making.
Deliver care and services in accordance with ACHC Standards and Medicare Conditions of Participation when applicable to your role.
Comply with all relevant state and federal laws, regulations, and professional standards within your defined scope of responsibility.
Promptly communicate concerns, issues, or potential risks to your immediate supervisor or another member of the management team to support a safe and effective work environment
Requirements
Bachelor’s degree preferred.
Experience in hospice, hospital, skilled nursing facilities, home health or senior care services
Marketing and/or sales experience
Excellent oral and written communication skills
Excellent interpersonal skills
Self directed
Team player
Computer literate
May be required to lift up to 30 pounds
Some weekend and evening hours
Willing to drive personal car to appointments (mileage reimbursed).
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Responsibilities
Increase referrals, length of stay and daily census by promoting TL’s Hospice and Palliative Care.
Develop and maintain an account list of appropriate professional referral sources in assigned territory
Visit accounts based on potential to refer
Provide information and resources to increase referral source knowledge and understanding of TL services and benefits to patients at end of life
Facilitate the referral process
Offer and coordinate educational in-services as requested by referral sources
Offer to provide information visits for patients and families interested in agency services
Follow-up on referrals/admissions within 24-48 business hours with referral source
Be knowledgeable of patients status when visiting referral source
Acknowledge and thank referral sources in person, phone, e-mail or mail for all referrals
Provide back-up and assistance to team members when requested
Be available to assist with health fairs and trade shows as needed
Acknowledge and report all complaints/concerns by referral source
Act as an integral part of the pt care team by working closely with TL clinical staff to ensure productive/positive relationships with referral partners
Work with clinical team to resolve any complaints/concerns in a timely manner and report back to referral source resolution.
Work to build relationships with and referrals from hospital partners
Document activity in CRM system
Perform other duties as assigned by supervisor
Expectations
Model professionalism and empathy by consistently demonstrating compassion, respect, teamwork, and dedication in all interactions with coworkers, customers, and partners.
Adhere to all TL policies, procedures, and organizational guidelines, ensuring compliance in daily work and decision‑making.
Deliver care and services in accordance with ACHC Standards and Medicare Conditions of Participation when applicable to your role.
Comply with all relevant state and federal laws, regulations, and professional standards within your defined scope of responsibility.
Promptly communicate concerns, issues, or potential risks to your immediate supervisor or another member of the management team to support a safe and effective work environment
Requirements
Bachelor’s degree preferred.
Experience in hospice, hospital, skilled nursing facilities, home health or senior care services
Marketing and/or sales experience
Excellent oral and written communication skills
Excellent interpersonal skills
Self directed
Team player
Computer literate
May be required to lift up to 30 pounds
Some weekend and evening hours
Willing to drive personal car to appointments (mileage reimbursed).
#J-18808-Ljbffr