Customer Experience Representative
HomeTeam Pest Defense, Inc. in, Lehigh Acres, Florida, United States, 33936
Overview
Customer Experience Representative (Administrative) At HomeTeam, we put people first. We ensure you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment recognizes and rewards great work. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player. Apply in minutes from your mobile phone! Responsibilities
Provide positive customer experiences that affect the customer's likelihood to continue using and buying additional service from HomeTeam Pest Defense. Regularly communicate with internal and external customers of HomeTeam Pest Defense. Provide information to prospects and initiate new service. Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule services, and provide closure for customers. Interact with customers/prospects by scheduling various pest and builder related services using Route Point software. Resolve invoices and billing questions. Conduct telephone conversations with customers about issues surrounding their service in a professional manner. Enter service-related notes in system software. Provide general marketing information to prospects and customers as requested. Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed. Maintain customer files on computer and in filing system. Validate technician paperwork for completeness and accuracy; file technician paperwork in customer files. Update notes in the system with technician and other employee customer information. Print, distribute, and review service tickets for technicians. Have a basic knowledge of the technician's job and processes of the company's treatment processes. Follow HomeTeam Pest Defense telephone etiquette procedures and ability to calm and diffuse angry customers. Escalate appropriate inquiries or problems to managers. Collect and reconcile payments received by technicians. Benefits & Perks
Competitive pay: $18 per hour Comprehensive benefits package including medical, dental, and vision Company-paid life & AD&D insurance 401(k) plan with company match up to 6% Employee stock purchase plan Paid time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards Opportunity to advance within the company Recognition for a job well done A friendly work environment Employee referral bonuses Professional growth and respect in an industry-leading company Why HomeTeam?
HomeTeam is the #1 pest management company to homebuilders Performs more than 2,000,000 services a year Exclusive Taexx® built-in pest control system during a home's construction Pest Management Industry is growing and is a recession-resistant line of business Women’s Leadership Initiative at HomeTeam supports professional development of women in the workplace HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA Qualifications
Minimum Requirements: Must have 1 year of previous customer service experience Entry level customer service skill and technique Basic/entry level understanding of computers Entry level skill in use of company telephone features Must be 18 years or older with a high school diploma or GED Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodation Note: EEO statement retained in original policy. HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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Customer Experience Representative (Administrative) At HomeTeam, we put people first. We ensure you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment recognizes and rewards great work. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player. Apply in minutes from your mobile phone! Responsibilities
Provide positive customer experiences that affect the customer's likelihood to continue using and buying additional service from HomeTeam Pest Defense. Regularly communicate with internal and external customers of HomeTeam Pest Defense. Provide information to prospects and initiate new service. Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule services, and provide closure for customers. Interact with customers/prospects by scheduling various pest and builder related services using Route Point software. Resolve invoices and billing questions. Conduct telephone conversations with customers about issues surrounding their service in a professional manner. Enter service-related notes in system software. Provide general marketing information to prospects and customers as requested. Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed. Maintain customer files on computer and in filing system. Validate technician paperwork for completeness and accuracy; file technician paperwork in customer files. Update notes in the system with technician and other employee customer information. Print, distribute, and review service tickets for technicians. Have a basic knowledge of the technician's job and processes of the company's treatment processes. Follow HomeTeam Pest Defense telephone etiquette procedures and ability to calm and diffuse angry customers. Escalate appropriate inquiries or problems to managers. Collect and reconcile payments received by technicians. Benefits & Perks
Competitive pay: $18 per hour Comprehensive benefits package including medical, dental, and vision Company-paid life & AD&D insurance 401(k) plan with company match up to 6% Employee stock purchase plan Paid time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards Opportunity to advance within the company Recognition for a job well done A friendly work environment Employee referral bonuses Professional growth and respect in an industry-leading company Why HomeTeam?
HomeTeam is the #1 pest management company to homebuilders Performs more than 2,000,000 services a year Exclusive Taexx® built-in pest control system during a home's construction Pest Management Industry is growing and is a recession-resistant line of business Women’s Leadership Initiative at HomeTeam supports professional development of women in the workplace HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA Qualifications
Minimum Requirements: Must have 1 year of previous customer service experience Entry level customer service skill and technique Basic/entry level understanding of computers Entry level skill in use of company telephone features Must be 18 years or older with a high school diploma or GED Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodation Note: EEO statement retained in original policy. HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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