Dog Placement Specialist
Dog Placement Specialist
APA! BACKGROUND:
Austin Pets Alive! (APA!) is one of Austin’s most dynamic and beloved nonprofits. The organization leads the No Kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin’s most at-risk shelter pets, which helps Austin to be a No Kill city, while also assisting other communities in saving homeless animals. The organization is distinguished by its large volunteer workforce and the scrappiness of its grassroots and its non-traditional, community-based animal rescue work. The organization continues to innovate best practices to save lives and spreads its impact by offering resources and mentorship related to its renowned lifesaving model through American Pets Alive!, APA!’s national division. In 2020, American Pets Alive! began the Human Animal Support Services (HASS) - an innovative initiative aimed at rethinking the traditional model of animal sheltering. It focuses on supporting both people and pets in the community to reduce the number of animals entering shelters and improve outcomes for both. The project encourages collaboration between animal welfare organizations and community-based services, with a goal of providing personalized, proactive support that positions animal welfare as a social service.
POSITION OVERVIEW:
The Dog Placement Specialist assists clients in finding the dog best suited to their home. But moreover, Specialists are representatives for the dogs—especially those often overlooked in the shelter environment. We use our knowledge of the individual dogs, behavior training and the rescue field to develop cutting-edge initiatives that help connect the dogs with the right people. Our primary goal is to reduce the length of stay for all dogs (with a focus on large-breed adult dogs), so we are constantly developing our methods and practices to push that number lower. This is a full-time, nonexempt position and reports to the Dog Placement Manager.
The Dog Placement Specialist plays a key role in advancing the goals of APA!’s Placement Team. This position contributes directly to APA!’s mission to increase the live release rate across Texas by supporting a sustainable, inclusive, and high-impact model for adoption & foster coordination.
The Dog Placement Specialist is responsible for managing their daily responsibilities, maintaining clear priorities, and delivering consistent, high-quality work that aligns with APA!’s values and goals. This includes staying organized, using data or feedback to inform decisions, and following through on key tasks and responsibilities with minimal oversight. This is a hands-on, mission-driven role focused on results, reliability, and teamwork.
APA! is a volunteer-powered organization, so every staff member is expected to work alongside and support volunteers. The Dog Placement Specialist collaborates closely with volunteers to complete day-to-day tasks, helps create a positive and inclusive environment, and actively contributes to a culture of shared effort and mutual respect.
This position may involve shift flexibility, weekend hours, and responsiveness during times of high needs.
Every individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited, trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers, including assisting with onboarding, training, and volunteer engagement as part of the day-to-day workflow.
ESSENTIAL FUNCTIONS
A primary responsibility of this role is to leverage volunteers to ensure that adoption goals are met.
Greet customers to ensure that every client has a welcoming and guided experience.
Maintain active customer service throughout the entire shift both in person and via communications over text and phone call.
Stays current on dogs both on site and in foster; update appropriate documents.
Provide guidance to clients in selecting the right dog for their home.
Stay up to date on relevant behavioral and health information and training and introduction plans for all onsite dogs.
Be comfortable discussing complex dog behaviors with clients in a vernacular that can be easily understood.
Ensure all required paperwork for adopters and fosters is completed accurately.
Educates adopters and fosters in order to be as successful as possible bringing home their new dog; this could include lower level behavioral and medical needs also.
Maintain an open mindset and continually think of how to remove barriers to dogs leaving the shelter.
Update compatibility scores and internal notes for all dogs when new information is available and ensure information is accurate on online profiles.
Create personalized kennel cards for all onsite dogs to aid clients in their search.
Communicate within the MM department and with other departments to ensure efficiency in assisting clients.
Respond to email inquiries from clients interested in onsite dogs or Matchmaking services in a professional and timely manner.
Ensure safe and productive interactions when introducing dogs to clients.
Conduct and attend regular hands-on training sessions with onsite dogs.
Willingness to learn, and adherence to, APA’s methods of dog behavioral training, under the guidance and training of APA Behavior Team members.
Demonstrate confidence in discussing and demonstrating training and behavioral management methods to clients.
Develop, implement and maintain MM initiatives to increase the number of placements of adult large breed dogs into adoptive and/or foster homes.
Develop and maintain positive working relationships with volunteers to increase volunteer retention on the team.
Recruit and train new MM volunteers.
Meet with advocates and dog-walking volunteers to discuss notes for marketing dogs.
Participate in proactive outreach to potential adopters and fosters.
Assist with daily tracking of appointments and initiatives.
Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment.
Work alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative—not siloed.
Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program.
Help retain volunteers by offering encouragement, guidance, and feedback during shared work.
Recommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager.
Contribute to a positive culture by recognizing volunteer contributions through appreciation, gratitude, and shoutouts.
Help set volunteers up for success by clearly explaining tasks, providing hands-on guidance, and offering in-the-moment support.
Job duties may include some or all of the above, and other duties as assigned by manager.
OTHER FUNCTIONS
Must demonstrate dependability, accountability, time management, use of reasoning, and good judgment skills.
Attend and participate in all required training sessions and meetings.
Maintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues.
Partner with Volunteer Managers to learn about the volunteer programs and support volunteers interested in your department on an ongoing basis.
Able to react to change productively and perform other related duties as assigned.
Able to work evenings, weekends, and holidays as needed.
Able to work in a high-volume, fast-paced, high-stress environment.
Comfortable working autonomously when given goals and deadlines.
QUALIFICATIONS, SKILLS & EXPECTATIONS
Must be open and adaptable to new procedures and ways of working.
Must have experience working with dogs, and be able to handle large dogs safely.
Customer service experience is required.
Experience in dog behavior training is preferable.
Must be proficient with email, word processing, and spreadsheets.
Excellent written and verbal communication skills necessary.
Must be available weekends and holidays.
Committed to embodying APA!’s Core Values: Innovation, Respect, Drive, Resourcefulness, and Inclusion and cultural values: Humble, Hungry, Smart.
Commitment to APA!'s customer experience expectations.
Passion for working well with staff, volunteers, and customers—helping all individuals feel successful, appreciated, and connected to APA!’s mission.
Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles.
Comfortable working cross-functionally and serving as a liaison between volunteers, customers, and team members.
Effective written and verbal communication skills; able to interpret rules, procedures, and instructional materials.
Self-starter with strong time management; able to work independently and collaboratively.
Excellent interpersonal skills; maintains a calm and professional presence in all situations.
Strong attention to detail and high standards for quality.
Adaptable to change and able to perform related duties as needed.
Dedicated to delivering an exceptional and inclusive customer experience.
Bilingual in English/Spanish preferred.
PHYSICAL JOB REQUIREMENTS
Must be able to routinely lift 40-50 pounds.
Must be able to work around animals (including diseased, injured, and/or potentially aggressive animals), loud noises, chlorine or other chemicals, and inclement weather.
Must be able to comfortably interact with cats/dogs of various health levels, including cats who may carry zoonotic diseases such as ringworm, scabies, intestinal parasites, etc.
Must be able to walk big dogs that pull and jump.
Must be able to visually observe people and animals from up to 150 feet away.
Ability to hear normal speech at close contact and shouting up to 150 feet away with the ability to hear and discern dog vocalizations both soft and loud.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to be on your feet for long periods of time.
Must be able to pass all required dog handling training required for this position.
Must be able to focus in a loud and busy environment despite distractions.
Must be able to walk around shelter as needed - uneven ground, keeping a safe distance from dogs and handlers.
If reasonable accommodations are requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.
WORK ENVIRONMENT
Standard office environment, with exposure to environmental conditions that include working with and near animals.
Uses own transportation to travel and transport.
Occasional after-hours or weekend work may be required to support program needs.
Both indoors and outdoors work is required.
Exposure to unpleasant odors and noises.
Exposure to bites, scratches and animal waste.
Possible exposure to contagious diseases that can be transmitted from animals to people.
Rapid pace with exposure to potential hazards including animal waste, disinfectants, and high levels of noise.
TIME COMMITMENT
This is a part-time, nonexempt position with up to 29 hours per week, based on business need.
Shift and schedule flexibility is required, as weekly schedule is subject to change.
Able to work evenings, weekends, and holidays as needed.
LOCATIONS
APA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin, TX 78703
May travel to offsite locations as needed.
BENEFITS All employees are eligible for access to an Employee Assistance Program, Discounted Perks Programs, fully subsidized Pet Insurance and time off incentives.
EQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.
Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.
APA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Acquisition at job@austinpetsalive.org at least one week in advance of your interview.
#J-18808-Ljbffr
APA! BACKGROUND:
Austin Pets Alive! (APA!) is one of Austin’s most dynamic and beloved nonprofits. The organization leads the No Kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin’s most at-risk shelter pets, which helps Austin to be a No Kill city, while also assisting other communities in saving homeless animals. The organization is distinguished by its large volunteer workforce and the scrappiness of its grassroots and its non-traditional, community-based animal rescue work. The organization continues to innovate best practices to save lives and spreads its impact by offering resources and mentorship related to its renowned lifesaving model through American Pets Alive!, APA!’s national division. In 2020, American Pets Alive! began the Human Animal Support Services (HASS) - an innovative initiative aimed at rethinking the traditional model of animal sheltering. It focuses on supporting both people and pets in the community to reduce the number of animals entering shelters and improve outcomes for both. The project encourages collaboration between animal welfare organizations and community-based services, with a goal of providing personalized, proactive support that positions animal welfare as a social service.
POSITION OVERVIEW:
The Dog Placement Specialist assists clients in finding the dog best suited to their home. But moreover, Specialists are representatives for the dogs—especially those often overlooked in the shelter environment. We use our knowledge of the individual dogs, behavior training and the rescue field to develop cutting-edge initiatives that help connect the dogs with the right people. Our primary goal is to reduce the length of stay for all dogs (with a focus on large-breed adult dogs), so we are constantly developing our methods and practices to push that number lower. This is a full-time, nonexempt position and reports to the Dog Placement Manager.
The Dog Placement Specialist plays a key role in advancing the goals of APA!’s Placement Team. This position contributes directly to APA!’s mission to increase the live release rate across Texas by supporting a sustainable, inclusive, and high-impact model for adoption & foster coordination.
The Dog Placement Specialist is responsible for managing their daily responsibilities, maintaining clear priorities, and delivering consistent, high-quality work that aligns with APA!’s values and goals. This includes staying organized, using data or feedback to inform decisions, and following through on key tasks and responsibilities with minimal oversight. This is a hands-on, mission-driven role focused on results, reliability, and teamwork.
APA! is a volunteer-powered organization, so every staff member is expected to work alongside and support volunteers. The Dog Placement Specialist collaborates closely with volunteers to complete day-to-day tasks, helps create a positive and inclusive environment, and actively contributes to a culture of shared effort and mutual respect.
This position may involve shift flexibility, weekend hours, and responsiveness during times of high needs.
Every individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited, trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers, including assisting with onboarding, training, and volunteer engagement as part of the day-to-day workflow.
ESSENTIAL FUNCTIONS
A primary responsibility of this role is to leverage volunteers to ensure that adoption goals are met.
Greet customers to ensure that every client has a welcoming and guided experience.
Maintain active customer service throughout the entire shift both in person and via communications over text and phone call.
Stays current on dogs both on site and in foster; update appropriate documents.
Provide guidance to clients in selecting the right dog for their home.
Stay up to date on relevant behavioral and health information and training and introduction plans for all onsite dogs.
Be comfortable discussing complex dog behaviors with clients in a vernacular that can be easily understood.
Ensure all required paperwork for adopters and fosters is completed accurately.
Educates adopters and fosters in order to be as successful as possible bringing home their new dog; this could include lower level behavioral and medical needs also.
Maintain an open mindset and continually think of how to remove barriers to dogs leaving the shelter.
Update compatibility scores and internal notes for all dogs when new information is available and ensure information is accurate on online profiles.
Create personalized kennel cards for all onsite dogs to aid clients in their search.
Communicate within the MM department and with other departments to ensure efficiency in assisting clients.
Respond to email inquiries from clients interested in onsite dogs or Matchmaking services in a professional and timely manner.
Ensure safe and productive interactions when introducing dogs to clients.
Conduct and attend regular hands-on training sessions with onsite dogs.
Willingness to learn, and adherence to, APA’s methods of dog behavioral training, under the guidance and training of APA Behavior Team members.
Demonstrate confidence in discussing and demonstrating training and behavioral management methods to clients.
Develop, implement and maintain MM initiatives to increase the number of placements of adult large breed dogs into adoptive and/or foster homes.
Develop and maintain positive working relationships with volunteers to increase volunteer retention on the team.
Recruit and train new MM volunteers.
Meet with advocates and dog-walking volunteers to discuss notes for marketing dogs.
Participate in proactive outreach to potential adopters and fosters.
Assist with daily tracking of appointments and initiatives.
Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment.
Work alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative—not siloed.
Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program.
Help retain volunteers by offering encouragement, guidance, and feedback during shared work.
Recommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager.
Contribute to a positive culture by recognizing volunteer contributions through appreciation, gratitude, and shoutouts.
Help set volunteers up for success by clearly explaining tasks, providing hands-on guidance, and offering in-the-moment support.
Job duties may include some or all of the above, and other duties as assigned by manager.
OTHER FUNCTIONS
Must demonstrate dependability, accountability, time management, use of reasoning, and good judgment skills.
Attend and participate in all required training sessions and meetings.
Maintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues.
Partner with Volunteer Managers to learn about the volunteer programs and support volunteers interested in your department on an ongoing basis.
Able to react to change productively and perform other related duties as assigned.
Able to work evenings, weekends, and holidays as needed.
Able to work in a high-volume, fast-paced, high-stress environment.
Comfortable working autonomously when given goals and deadlines.
QUALIFICATIONS, SKILLS & EXPECTATIONS
Must be open and adaptable to new procedures and ways of working.
Must have experience working with dogs, and be able to handle large dogs safely.
Customer service experience is required.
Experience in dog behavior training is preferable.
Must be proficient with email, word processing, and spreadsheets.
Excellent written and verbal communication skills necessary.
Must be available weekends and holidays.
Committed to embodying APA!’s Core Values: Innovation, Respect, Drive, Resourcefulness, and Inclusion and cultural values: Humble, Hungry, Smart.
Commitment to APA!'s customer experience expectations.
Passion for working well with staff, volunteers, and customers—helping all individuals feel successful, appreciated, and connected to APA!’s mission.
Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles.
Comfortable working cross-functionally and serving as a liaison between volunteers, customers, and team members.
Effective written and verbal communication skills; able to interpret rules, procedures, and instructional materials.
Self-starter with strong time management; able to work independently and collaboratively.
Excellent interpersonal skills; maintains a calm and professional presence in all situations.
Strong attention to detail and high standards for quality.
Adaptable to change and able to perform related duties as needed.
Dedicated to delivering an exceptional and inclusive customer experience.
Bilingual in English/Spanish preferred.
PHYSICAL JOB REQUIREMENTS
Must be able to routinely lift 40-50 pounds.
Must be able to work around animals (including diseased, injured, and/or potentially aggressive animals), loud noises, chlorine or other chemicals, and inclement weather.
Must be able to comfortably interact with cats/dogs of various health levels, including cats who may carry zoonotic diseases such as ringworm, scabies, intestinal parasites, etc.
Must be able to walk big dogs that pull and jump.
Must be able to visually observe people and animals from up to 150 feet away.
Ability to hear normal speech at close contact and shouting up to 150 feet away with the ability to hear and discern dog vocalizations both soft and loud.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to be on your feet for long periods of time.
Must be able to pass all required dog handling training required for this position.
Must be able to focus in a loud and busy environment despite distractions.
Must be able to walk around shelter as needed - uneven ground, keeping a safe distance from dogs and handlers.
If reasonable accommodations are requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.
WORK ENVIRONMENT
Standard office environment, with exposure to environmental conditions that include working with and near animals.
Uses own transportation to travel and transport.
Occasional after-hours or weekend work may be required to support program needs.
Both indoors and outdoors work is required.
Exposure to unpleasant odors and noises.
Exposure to bites, scratches and animal waste.
Possible exposure to contagious diseases that can be transmitted from animals to people.
Rapid pace with exposure to potential hazards including animal waste, disinfectants, and high levels of noise.
TIME COMMITMENT
This is a part-time, nonexempt position with up to 29 hours per week, based on business need.
Shift and schedule flexibility is required, as weekly schedule is subject to change.
Able to work evenings, weekends, and holidays as needed.
LOCATIONS
APA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin, TX 78703
May travel to offsite locations as needed.
BENEFITS All employees are eligible for access to an Employee Assistance Program, Discounted Perks Programs, fully subsidized Pet Insurance and time off incentives.
EQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.
Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.
APA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Acquisition at job@austinpetsalive.org at least one week in advance of your interview.
#J-18808-Ljbffr