Digital Banker II at Suffolk Federal Credit Union Islandia, NY
Suffolk Federal Credit Union, Grandyle Village, New York, United States
Overview
Digital Banker II role at Suffolk Federal Credit Union in Islandia, NY. Join our Member Services, Digital and Interactive team as a Digital Banker II and help members achieve their financial goals with digital banking solutions. As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. We value our members and our employees. Responsibilities
Deliver stellar member experience to all current and prospective members that engage with the Credit Union through our digital channels Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention, and cross-sell opportunities Ensure requests, complaints, and/or issues are researched and resolved in a timely manner using the necessary channels and solutions Provide support to our members via digital channels such as online account opening, online banking services/maintenance Consistently process transactions accurately and efficiently, while maintaining member confidentiality Proactively perform member research and outreach for sales and service purposes Follow up with all current and prospective members to ensure positive experiences Use Credit Union resources and innovative technologies to optimize the member experiences Assist and brief leadership on member activity, member correspondence, and any other information as needed Perform all lending related responsibilities, including accepting and processing consumer lending loan applications (including Home Equities), gathering all requested loan documentation, loan application maintenance, and submitting mortgage referrals when identified Remain current on all Credit Union products, services, policies, procedures as well as all State and Federal Regulations Assist Contact Center with inbound calls during periods of high volume Travel to branch locations as required by business needs Attend and participate in Call Nights, Credit Union Days, and Community Events Assist Credit Union with Business Development efforts Achieve a minimum of "Satisfactory" rating on internal audits and examinations Complete and submit all Currency Transaction Reports in compliance with Credit Union policies, procedures and State and Federal Regulations Meet and/or exceed monthly loan goals ethically and in compliance with Credit Union Policies and Procedures, as well as State and Federal Regulations Support the credit union's mission by completing relevant duties as needed when requested by management or other staff member Essential Qualifications
Qualified candidates will have a high school diploma or equivalency certification. One (1) year of customer service experience with cash handling required; financial services experience preferred. Exhibits strong interpersonal skills with the ability to be empathetic and build rapport Ability to express oneself clearly and articulately both orally and in writing Ability to deliver a digital experience that aligns with our member service standards Demonstrated skill in customer service and communication Broad understanding of advancing technologies Ability to exercise tact and responsibility with handling confidential information Ability to work with direct supervision of daily activities Demonstrates ability to achieve individual goals as well as support the team achieve branch goals Intermediate mathematical skills required Knowledge of credit union loan policies and related regulations: Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act, and related lending laws and NCUA regulations Knowledge of credit union products, services, policies, regulations, and procedures Working Conditions
Position may require occasional unusual hours, such as during credit union days and call nights Position may require occasional travel up to 50 miles Must be available to work a flexible schedule including Saturdays Apply today and discover a rewarding career. We offer competitive salaries, great benefits, and the opportunity to make a difference. Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related conditions), gender identity or expression, sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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Digital Banker II role at Suffolk Federal Credit Union in Islandia, NY. Join our Member Services, Digital and Interactive team as a Digital Banker II and help members achieve their financial goals with digital banking solutions. As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. We value our members and our employees. Responsibilities
Deliver stellar member experience to all current and prospective members that engage with the Credit Union through our digital channels Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention, and cross-sell opportunities Ensure requests, complaints, and/or issues are researched and resolved in a timely manner using the necessary channels and solutions Provide support to our members via digital channels such as online account opening, online banking services/maintenance Consistently process transactions accurately and efficiently, while maintaining member confidentiality Proactively perform member research and outreach for sales and service purposes Follow up with all current and prospective members to ensure positive experiences Use Credit Union resources and innovative technologies to optimize the member experiences Assist and brief leadership on member activity, member correspondence, and any other information as needed Perform all lending related responsibilities, including accepting and processing consumer lending loan applications (including Home Equities), gathering all requested loan documentation, loan application maintenance, and submitting mortgage referrals when identified Remain current on all Credit Union products, services, policies, procedures as well as all State and Federal Regulations Assist Contact Center with inbound calls during periods of high volume Travel to branch locations as required by business needs Attend and participate in Call Nights, Credit Union Days, and Community Events Assist Credit Union with Business Development efforts Achieve a minimum of "Satisfactory" rating on internal audits and examinations Complete and submit all Currency Transaction Reports in compliance with Credit Union policies, procedures and State and Federal Regulations Meet and/or exceed monthly loan goals ethically and in compliance with Credit Union Policies and Procedures, as well as State and Federal Regulations Support the credit union's mission by completing relevant duties as needed when requested by management or other staff member Essential Qualifications
Qualified candidates will have a high school diploma or equivalency certification. One (1) year of customer service experience with cash handling required; financial services experience preferred. Exhibits strong interpersonal skills with the ability to be empathetic and build rapport Ability to express oneself clearly and articulately both orally and in writing Ability to deliver a digital experience that aligns with our member service standards Demonstrated skill in customer service and communication Broad understanding of advancing technologies Ability to exercise tact and responsibility with handling confidential information Ability to work with direct supervision of daily activities Demonstrates ability to achieve individual goals as well as support the team achieve branch goals Intermediate mathematical skills required Knowledge of credit union loan policies and related regulations: Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act, and related lending laws and NCUA regulations Knowledge of credit union products, services, policies, regulations, and procedures Working Conditions
Position may require occasional unusual hours, such as during credit union days and call nights Position may require occasional travel up to 50 miles Must be available to work a flexible schedule including Saturdays Apply today and discover a rewarding career. We offer competitive salaries, great benefits, and the opportunity to make a difference. Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related conditions), gender identity or expression, sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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