For more than 30 years, we have collaborated with and supported small to medium-sized businesses by providing Payroll, HR, Workers’ Compensation, and Benefits solutions. Our goal is to support our clients in such a way that they can continue to grow their businesses and not worry about employee administration.
SUMMARY This position is responsible for ensuring clients and employees have a positive experience when they contact Helpside through e-mail, phone, live chat, or in person. We carry the HR burden so our clients can focus on other needs of their business. The Helpside HR team are experts and help our clients succeed.
WHAT WE ARE LOOKING FOR:
Answer all incoming client calls, e-mails, and attend to a “live chat” function
Oversee and complete unemployment insurance claims
Manage and complete incoming HR paperwork & mail
Oversee E-Verify & I-9 process
Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed
KNOWLEDGE/SKILLS/ABILITIES
The ability to speak both Spanish and English
Quick and accurate entry of required documentation
Strong verbal and written communication skills, Spanish speaking preferred
Demonstrate knowledge and effectively use customer service techniques
Problem solving skills in intense and emotional situations
Sense of integrity to uphold organizational values
Proficient in Microsoft Office
Monitors own work to ensure professional quality and punctuality
Provide unsurpassed customer service to our clients
JOB REQUIREMENTS
High school diploma or equivalent required
Bachelors degree or current student preferred
1-2 years’ experience working in an office setting preferred
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SUMMARY This position is responsible for ensuring clients and employees have a positive experience when they contact Helpside through e-mail, phone, live chat, or in person. We carry the HR burden so our clients can focus on other needs of their business. The Helpside HR team are experts and help our clients succeed.
WHAT WE ARE LOOKING FOR:
Answer all incoming client calls, e-mails, and attend to a “live chat” function
Oversee and complete unemployment insurance claims
Manage and complete incoming HR paperwork & mail
Oversee E-Verify & I-9 process
Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed
KNOWLEDGE/SKILLS/ABILITIES
The ability to speak both Spanish and English
Quick and accurate entry of required documentation
Strong verbal and written communication skills, Spanish speaking preferred
Demonstrate knowledge and effectively use customer service techniques
Problem solving skills in intense and emotional situations
Sense of integrity to uphold organizational values
Proficient in Microsoft Office
Monitors own work to ensure professional quality and punctuality
Provide unsurpassed customer service to our clients
JOB REQUIREMENTS
High school diploma or equivalent required
Bachelors degree or current student preferred
1-2 years’ experience working in an office setting preferred
#J-18808-Ljbffr