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Call Center Representative
role at
Magnolia River .
Storti Quality provides critical infrastructure and inspection services to major utilities throughout New Jersey and New York.
Job Details Location:
Hawthorne, New York . Pay Rate: $20/hr.
Bilingual (Spanish and English) Preferred.
We are an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries.
Responsibilities
Answer inbound calls from customers looking to schedule appointments.
Make outbound calls to set up appointments.
Respond to customer requests within established timelines to maintain service level expectations and deliver quality service.
Accurately track scheduling information on Excel spreadsheets.
Communicate with service technicians to ensure they arrive at proper location to perform work.
Maintain confidentiality of customer’s nonpublic information.
Provide written and verbal responses to customer inquiries as needed.
Perform additional job duties as assigned; demonstrate willingness to learn.
Computer proficiency is essential.
Adhere to schedules, multitask, and meet deadlines.
Demonstrate excellent listening and customer service skills.
Professional communication skills (both verbal and written).
Work in a fast‑paced team environment.
Handle conflict and diffuse upset customers.
Requirements #J-18808-Ljbffr
Call Center Representative
role at
Magnolia River .
Storti Quality provides critical infrastructure and inspection services to major utilities throughout New Jersey and New York.
Job Details Location:
Hawthorne, New York . Pay Rate: $20/hr.
Bilingual (Spanish and English) Preferred.
We are an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries.
Responsibilities
Answer inbound calls from customers looking to schedule appointments.
Make outbound calls to set up appointments.
Respond to customer requests within established timelines to maintain service level expectations and deliver quality service.
Accurately track scheduling information on Excel spreadsheets.
Communicate with service technicians to ensure they arrive at proper location to perform work.
Maintain confidentiality of customer’s nonpublic information.
Provide written and verbal responses to customer inquiries as needed.
Perform additional job duties as assigned; demonstrate willingness to learn.
Computer proficiency is essential.
Adhere to schedules, multitask, and meet deadlines.
Demonstrate excellent listening and customer service skills.
Professional communication skills (both verbal and written).
Work in a fast‑paced team environment.
Handle conflict and diffuse upset customers.
Requirements #J-18808-Ljbffr