Slope is hiring: Customer Marketing & Community Manager (San Francisco) in San F

Full time On-site Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay. We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin). Profound helps companies understand and control what AI says about their brand. Were building the marketing platform for the answer-engine era. As Customer Education & Community Lead, youll own the programs, content, and experiences that turn Profound users into experts and advocates. Youll design how customers learn, connect, and grow within the Profound ecosystem, from onboarding to advanced enablement to community-driven learning. Design and lead customer education strategy in partnership with our customer success team. Launch and own an interactive education hub that helps customers and partners master Answer Engine Optimization (AEO) and AI visibility. Develop and deliver multi-format content, video walkthroughs, live sessions, playbooks, workshops, and productled training that make complex ideas intuitive. Build and manage Profounds customer community, both online and inperson, creating a space where marketers share results, strategies, and inspiration. Partner with Product Marketing, Customer Success, and Events teams to align education with launches, feature rollouts, and customer lifecycle touchpoints. Establish metrics to measure engagement, activation, retention, and advocacy, continually optimizing the education and community experience. A natural teacher and storyteller who thrives on helping others succeed. You understand what makes communities thrive: clear value, strong identity, and shared wins. You think crossfunctionally, collaborating with product, marketing, and customer success to create seamless experiences. Bonus: experience with community platforms (e.g., Gradual, Circle, Discord, Slack) or with AI, analytics, or marketing technology products. For this role, the expected base salary range is $120,000 $180,000 , plus equity and a full suite of benefits and perks. If youre passionate about helping people master new ideas, building movements around breakthrough products, and shaping how marketers navigate the AI era, this is your chance.