IT Support Consultant (Remote - Denver, CO Residents Only)
Qualifications
Bachelor's degree or equivalent professional experience
Strong background in:
Help Desk / IT Support
Customer Support & Customer Service
Active Directory
Computer Networking
Troubleshooting & Analytical Skills
Experience with imaging, deployment, and desktop support GHOST 8.0+ experience required; FOG experience is a plus Position Summary
This role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware, software, and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems.
The position includes statewide support for: 2,800+ desktops 100+ laptops 400+ networked multifunction devices and printers across multiple Colorado locations. Duties & Responsibilities Desktop Support & Imaging Perform extensive imaging and deployment of desktops and laptops Utilize GHOST 8.0 or higher (required) and optionally FOG for imaging Diagnose and resolve PC hardware/software issues using a variety of diagnostic tools Rebuild systems and reconfigure user-specific settings Software & System Support Install, update, and maintain software of moderate complexity Configure and install terminal emulation tools for host system access Networking & Infrastructure Support Assist with installation, modification, and maintenance of network components Support LAN environments and troubleshoot basic networking issues Support system hardware/software upgrades and enhancements Customer & Vendor Interaction Provide exceptional customer service while troubleshooting issues Communicate and coordinate with vendors to resolve technical problems Respond to technical concerns both remotely and on-site as needed
Experience with imaging, deployment, and desktop support GHOST 8.0+ experience required; FOG experience is a plus Position Summary
This role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware, software, and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems.
The position includes statewide support for: 2,800+ desktops 100+ laptops 400+ networked multifunction devices and printers across multiple Colorado locations. Duties & Responsibilities Desktop Support & Imaging Perform extensive imaging and deployment of desktops and laptops Utilize GHOST 8.0 or higher (required) and optionally FOG for imaging Diagnose and resolve PC hardware/software issues using a variety of diagnostic tools Rebuild systems and reconfigure user-specific settings Software & System Support Install, update, and maintain software of moderate complexity Configure and install terminal emulation tools for host system access Networking & Infrastructure Support Assist with installation, modification, and maintenance of network components Support LAN environments and troubleshoot basic networking issues Support system hardware/software upgrades and enhancements Customer & Vendor Interaction Provide exceptional customer service while troubleshooting issues Communicate and coordinate with vendors to resolve technical problems Respond to technical concerns both remotely and on-site as needed