Supervisor, US Electrophysiology Sales Ops
Abbott, Saint Paul, Minnesota, United States, 55130
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Supervisor, US EP Sales Ops
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity
This position works out of our St Paul, MN location for our Electrophysiology (EP) business. In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.
Are you a natural leader with a passion for operational excellence and customer satisfaction? Join our dynamic team and play a key role in driving accuracy, compliance, and performance in a fast-paced, collaborative environment.
What You'll Work On
As the
Customer Service & Sales Operations Supervisor , you will:
Lead and Inspire:
Manage a team of up to 8 employees, providing coaching, training, and motivation to achieve individual and departmental goals. Ensure Accuracy & Compliance:
Oversee order processing, returns, and customer inquiries while maintaining strict adherence to SOX key controls, FDA regulations, and company policies. Drive Performance:
Set goals, monitor daily performance, and deliver constructive feedback to elevate team results. Champion Development:
Identify training needs, create growth opportunities, and foster a culture of continuous improvement. Collaborate Cross-Functionally:
Partner with Sales, Marketing, Operations, and Supply Chain teams to support new product launches, E-Business initiatives, and regulatory compliance. Optimize Processes:
Support ERP, CRM, and EDI systems, ensuring smooth integration and operational efficiency. Recruit & Retain Talent:
Hire and develop a diverse, high-performing team while maintaining a safe and professional work environment. Required Qualifications
Education:
High school diploma or GED required; college degree preferred. Experience: 3-5 years in Customer Service or Order Management (Medical Device experience preferred). Supervisory experience strongly preferred. Familiarity with EDI/E-Business partners and ERP/CRM systems (SAP and ServiceMax experience a plus).
Skills: Strong leadership and communication skills. Ability to thrive in a fast-paced, matrixed environment. Excellent organizational and planning abilities with a focus on accountability.
Other:
Ability to travel up to 10%. What We Offer
At Abbott, you can have a good job that can grow into a great career. We offer:
A fast-paced work environment
where your safety is our priority Production areas that are
clean, well-lit and temperature-controlled Training and career development , with onboarding programs for new employees and tuition assistance Financial security
through competitive compensation, incentives and retirement plans Health care and well-being programs
including medical, dental, vision, wellness and occupational health programs Paid time off 401(k)
retirement savings with a generous company match The stability of a company
with a record of strong financial performance and history of being actively involved in local communities
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:
www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on X @AbbottNews.
The base pay for this position is $61,300.00 - $122,700.00 In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Customer Service
DIVISION: EP Electrophysiology
LOCATION: United States > Minnesota > St. Paul > Tech Center : One St Jude Medical Drive
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Yes, 10 % of the Time
MEDICAL SURVEILLANCE: No
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
JOB DESCRIPTION:
Supervisor, US EP Sales Ops
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity
This position works out of our St Paul, MN location for our Electrophysiology (EP) business. In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.
Are you a natural leader with a passion for operational excellence and customer satisfaction? Join our dynamic team and play a key role in driving accuracy, compliance, and performance in a fast-paced, collaborative environment.
What You'll Work On
As the
Customer Service & Sales Operations Supervisor , you will:
Lead and Inspire:
Manage a team of up to 8 employees, providing coaching, training, and motivation to achieve individual and departmental goals. Ensure Accuracy & Compliance:
Oversee order processing, returns, and customer inquiries while maintaining strict adherence to SOX key controls, FDA regulations, and company policies. Drive Performance:
Set goals, monitor daily performance, and deliver constructive feedback to elevate team results. Champion Development:
Identify training needs, create growth opportunities, and foster a culture of continuous improvement. Collaborate Cross-Functionally:
Partner with Sales, Marketing, Operations, and Supply Chain teams to support new product launches, E-Business initiatives, and regulatory compliance. Optimize Processes:
Support ERP, CRM, and EDI systems, ensuring smooth integration and operational efficiency. Recruit & Retain Talent:
Hire and develop a diverse, high-performing team while maintaining a safe and professional work environment. Required Qualifications
Education:
High school diploma or GED required; college degree preferred. Experience: 3-5 years in Customer Service or Order Management (Medical Device experience preferred). Supervisory experience strongly preferred. Familiarity with EDI/E-Business partners and ERP/CRM systems (SAP and ServiceMax experience a plus).
Skills: Strong leadership and communication skills. Ability to thrive in a fast-paced, matrixed environment. Excellent organizational and planning abilities with a focus on accountability.
Other:
Ability to travel up to 10%. What We Offer
At Abbott, you can have a good job that can grow into a great career. We offer:
A fast-paced work environment
where your safety is our priority Production areas that are
clean, well-lit and temperature-controlled Training and career development , with onboarding programs for new employees and tuition assistance Financial security
through competitive compensation, incentives and retirement plans Health care and well-being programs
including medical, dental, vision, wellness and occupational health programs Paid time off 401(k)
retirement savings with a generous company match The stability of a company
with a record of strong financial performance and history of being actively involved in local communities
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:
www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on X @AbbottNews.
The base pay for this position is $61,300.00 - $122,700.00 In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Customer Service
DIVISION: EP Electrophysiology
LOCATION: United States > Minnesota > St. Paul > Tech Center : One St Jude Medical Drive
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Yes, 10 % of the Time
MEDICAL SURVEILLANCE: No
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf