Job title- IT Service Desk Agent
pay- $21/hr W2
Duration- 6 months
Location- Columbus, OH
Veterans Sourcing Group is hiring
2 Service Desk Agents
to support a 24x7x365 IT Service Desk. This role serves as the first point of contact for technical issues, focusing on first-call resolution, excellent customer service, and efficient troubleshooting.
Key Responsibilities:
Provide phone/chat support with professionalism and urgency. Use ticketing systems and knowledge base tools to resolve and document issues. Troubleshoot and resolve hardware/software issues for enterprise systems. Support application and infrastructure-related incidents and requests. Participate in after-hours and weekend coverage as needed. Qualifications:
2-5 years of relevant technical support or help desk experience. Excellent communication and customer service skills. Strong troubleshooting skills in complex, fast-paced environments. High school diploma or GED required. Willingness to work flexible shifts, including evenings and weekends.
2 Service Desk Agents
to support a 24x7x365 IT Service Desk. This role serves as the first point of contact for technical issues, focusing on first-call resolution, excellent customer service, and efficient troubleshooting.
Key Responsibilities:
Provide phone/chat support with professionalism and urgency. Use ticketing systems and knowledge base tools to resolve and document issues. Troubleshoot and resolve hardware/software issues for enterprise systems. Support application and infrastructure-related incidents and requests. Participate in after-hours and weekend coverage as needed. Qualifications:
2-5 years of relevant technical support or help desk experience. Excellent communication and customer service skills. Strong troubleshooting skills in complex, fast-paced environments. High school diploma or GED required. Willingness to work flexible shifts, including evenings and weekends.