Job Title:
DRC-Help Desk Analyst 2-HDA2
Client:
State of Ohio
Location: Onsite
Description:
AM-Brian Gross
Interviews will be onsite. Location TBD after candidate screening.
Candidates will work onsite in Franklin or Madison County.
Job Description:
Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.
• Interfaces with other platforms from bothhardware and software perspectives.
• Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.
• Responds verbally and in writing to questionsand concerns.
• Performs other duties as assigned.
• Strong experience supporting Windows 11
• Experience with file server management, activedirectory, GPO settings.
• Travel is required
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Diagnoses, analyzes, and resolves issues for customers across multiple technological domains
Required
3
Years
Strong experience supporting Windows 11
Required
3
Years
Experience with file server management, active directory, GPO settings
Required
3
Years
Very extensive knowledge with Windows 11, active directory, GPO settings
Required
3
Years
Demonstrates strong technical proficiency in operating systems (Windows, macOS)
Required
3
Years
Experience with the Service Now IT service management application.
Required
3
Years
DRC-Help Desk Analyst 2-HDA2
Client:
State of Ohio
Location: Onsite
Description:
AM-Brian Gross
Interviews will be onsite. Location TBD after candidate screening.
Candidates will work onsite in Franklin or Madison County.
Job Description:
Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.
• Interfaces with other platforms from bothhardware and software perspectives.
• Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.
• Responds verbally and in writing to questionsand concerns.
• Performs other duties as assigned.
• Strong experience supporting Windows 11
• Experience with file server management, activedirectory, GPO settings.
• Travel is required
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Diagnoses, analyzes, and resolves issues for customers across multiple technological domains
Required
3
Years
Strong experience supporting Windows 11
Required
3
Years
Experience with file server management, active directory, GPO settings
Required
3
Years
Very extensive knowledge with Windows 11, active directory, GPO settings
Required
3
Years
Demonstrates strong technical proficiency in operating systems (Windows, macOS)
Required
3
Years
Experience with the Service Now IT service management application.
Required
3
Years