An innovative global talent advisory organization is seeking an experienced IT Support Specialist to join its growing internal technology team. Supporting a fast-paced, international environment, you'll implement IT procedures, ensure seamless day-to-day operations, and provide high-quality support that enables the business to move quickly and securely.
This is a unique opportunity to partner with a collaborative IT team, support a primarily macOS environment, and play a key role in strengthening processes, improving user experience, and championing best-in-class IT practices across the organization.
Required Skills & Experience • Strong background administering macOS in enterprise environments • Hands-on experience with MDM tools (Kandji or Jamf strongly preferred) • Proficiency with both Mac and Windows 11 • Experience supporting end users in Help Desk or IT Support roles • Excellent verbal and written communication skills • Ability to explain technical concepts clearly to non-technical users • Strong time-management and prioritization skills • Customer-focused, professional, and personable demeanor
Desired Skills & Experience • Familiarity with Google Workspace & Chrome Browser management • Experience with any of the following platforms: Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService • Background operating in a mixed device environment • Experience handling escalations and hardware lifecycle workflows • Prior experience in environments requiring strong security and compliance
What You Will Be Doing
Tech Breakdown • 50% macOS / Windows troubleshooting & support • 25% MDM (policies, profiles, configurations) • 15% Hardware lifecycle coordination • 10% Documentation & security compliance
Daily Responsibilities • Serve as the primary point of contact for Desktop Support / Tier 1 issues • Troubleshoot account access, applications, hardware, and peripheral issues • Manage profiles, policies, and configurations within Kandji/Jamf • Support and educate users on conference room and AV equipment • Coordinate warranty repairs with Apple/Microsoft • Escalate issues to Tier 2+ support when needed • Maintain internal documentation and follow security/compliance requirements
The Offer • Bonus eligibility • Comprehensive medical, dental, and vision insurance • Pension plan and wellness benefits • Paid vacation time • Hybrid schedule (3 days onsite) • Professional development support
Applicants must be currently authorized to work in the US on a full-time basis now and in the future
#LI-VG2
Posted by:
Vincenzo Gragnaniello
Specialization : Technical Support
This is a unique opportunity to partner with a collaborative IT team, support a primarily macOS environment, and play a key role in strengthening processes, improving user experience, and championing best-in-class IT practices across the organization.
Required Skills & Experience • Strong background administering macOS in enterprise environments • Hands-on experience with MDM tools (Kandji or Jamf strongly preferred) • Proficiency with both Mac and Windows 11 • Experience supporting end users in Help Desk or IT Support roles • Excellent verbal and written communication skills • Ability to explain technical concepts clearly to non-technical users • Strong time-management and prioritization skills • Customer-focused, professional, and personable demeanor
Desired Skills & Experience • Familiarity with Google Workspace & Chrome Browser management • Experience with any of the following platforms: Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService • Background operating in a mixed device environment • Experience handling escalations and hardware lifecycle workflows • Prior experience in environments requiring strong security and compliance
What You Will Be Doing
Tech Breakdown • 50% macOS / Windows troubleshooting & support • 25% MDM (policies, profiles, configurations) • 15% Hardware lifecycle coordination • 10% Documentation & security compliance
Daily Responsibilities • Serve as the primary point of contact for Desktop Support / Tier 1 issues • Troubleshoot account access, applications, hardware, and peripheral issues • Manage profiles, policies, and configurations within Kandji/Jamf • Support and educate users on conference room and AV equipment • Coordinate warranty repairs with Apple/Microsoft • Escalate issues to Tier 2+ support when needed • Maintain internal documentation and follow security/compliance requirements
The Offer • Bonus eligibility • Comprehensive medical, dental, and vision insurance • Pension plan and wellness benefits • Paid vacation time • Hybrid schedule (3 days onsite) • Professional development support
Applicants must be currently authorized to work in the US on a full-time basis now and in the future
#LI-VG2
Posted by:
Vincenzo Gragnaniello
Specialization : Technical Support