The City of Fulton offers a premier benefits package that includes health, dental, and vision insurance at no cost for the employee. Employees enjoy 15 paid holidays, plus earn up to 20 vacation days, 48 hours sick leave, and 5 days paid family leave per year.
City of Fulton
Position Description
Job Title:
Customer Service Rep I Department:
Finance Reports To:
Utility Billing Supervisor FLSA Status: Non- Exempt
Date:
January 2026
Position Summary
Provides customer service by processing payments for utility service, assuring for accuracy, completeness and timeliness.
Essential Functions
Customer Service Activities
Generates work orders relating to customer requests for utility service, assuring for accuracy, completeness and timeliness. Updates customer accounts from completed work orders assuring for accuracy, completeness and timeliness and maintains files in an orderly fashion. Receives and applies customer payments for utilities and other miscellaneous receipts assuring for accuracy, completeness and timeliness. Investigates and responds to customer inquiries assuring accuracy, completeness and timeliness. Reviews customer service requests for accuracy, completeness, and timeliness and maintains files in an orderly fashion. Utility Billing Activities
Reviews meter readings and billing register assuring for completeness and accuracy. Miscellaneous Activities
Provides back-up for other staff people as needed assuring for professionalism and thoroughness. Attends training and other outside seminars as approved. Deals with the public and internal staff in a professional and courteous manner. Responds to requests by immediate supervisor in an accurate, complete and timely manner Performs all duties assuring compliance with established City codes, ordinances and policies and other applicable laws and regulations. Coordinates duties with coworkers to cover absences. Maintains an awareness of safety issues assuring for compliance with all safety procedures. Required Qualifications
Customer Service experience Strong written and verbal communication skills. High level of discretion, judgment, and professionalism.
Disclaimer
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The City reserves the right to assign additional job-related duties as needed. Reasonable accommodations will be made in accordance with applicable laws.
City of Fulton
Position Description
Job Title:
Customer Service Rep I Department:
Finance Reports To:
Utility Billing Supervisor FLSA Status: Non- Exempt
Date:
January 2026
Position Summary
Provides customer service by processing payments for utility service, assuring for accuracy, completeness and timeliness.
Essential Functions
Customer Service Activities
Generates work orders relating to customer requests for utility service, assuring for accuracy, completeness and timeliness. Updates customer accounts from completed work orders assuring for accuracy, completeness and timeliness and maintains files in an orderly fashion. Receives and applies customer payments for utilities and other miscellaneous receipts assuring for accuracy, completeness and timeliness. Investigates and responds to customer inquiries assuring accuracy, completeness and timeliness. Reviews customer service requests for accuracy, completeness, and timeliness and maintains files in an orderly fashion. Utility Billing Activities
Reviews meter readings and billing register assuring for completeness and accuracy. Miscellaneous Activities
Provides back-up for other staff people as needed assuring for professionalism and thoroughness. Attends training and other outside seminars as approved. Deals with the public and internal staff in a professional and courteous manner. Responds to requests by immediate supervisor in an accurate, complete and timely manner Performs all duties assuring compliance with established City codes, ordinances and policies and other applicable laws and regulations. Coordinates duties with coworkers to cover absences. Maintains an awareness of safety issues assuring for compliance with all safety procedures. Required Qualifications
Customer Service experience Strong written and verbal communication skills. High level of discretion, judgment, and professionalism.
Disclaimer
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The City reserves the right to assign additional job-related duties as needed. Reasonable accommodations will be made in accordance with applicable laws.