Inside Sales Manager (Central Region)

divh2Inside Sales Manager/h2pManage, lead and evaluate the day to day activities of the outbound inside sales team operations to include performance metrics, retention statistics, and staffing requirements, to ensure achievement of sales goals and delivery of superior customer service experience./ph3Primary Responsibilities/h3ulliOversee day to day sales activities of the inside sales team/liliDevelop and oversee implementations of all policies, guidelines, and procedures that govern the inside sales team, but not limited to, quality control measures, performance criteria, performance metrics, and scripting strategies that increase caller engagement and sales/liliDeploy and utilize software to ensure adherence to schedules, and develops tactics to address any adherence issues/liliBuild teamwork with direct reports by communicating information, ensuring understanding, involving others in team decisions, and demonstrating/modeling personal commitment to the team; Leads and manage training initiatives by conducting ongoing sales and customer service training programs; remain current on company information to lead the team to improve sales and customer experiences;/liliDevelops analysis that provides insight into inside sales operations; Reviews trends and drives change that will improve customer service, more effectively utilize resources and ensure service and sales levels achieved or exceeded/liliCreate and foster a positive work environment conducive to high performing teams; Directs the efforts of the inside sales team by providing day-to-day direction, guidance, coaching and professional development related to performance evaluation and identification of opportunities for improvement; Sets clear performance expectations, coach, develop, and review activity to help the team achieve goals/liliAchieve sales goals by hiring and training employees and coaching them to develop their selling skills and maintain adequate sales pipelines; Use all available analytical tools and reports to maximize the potential of each inside sales consultant and the team as a whole to serve customers better and to grow sales/liliAttend sales group meetings concerning sales targets or forecasts, reporting on the market situation/liliManage a small book of accounts in ISC role to remain market-facing; Attends industry/supplier conferences to develop industry expertise/liliPerform other job-related duties as assigned/li/ulh3Minimum Qualifications/h3ulliBachelors degree plus three years of experience; or an equivalent combination of education and experience/liliMinimum 3 years of sales experience/liliMust be at least 21 years of age/li/ulh3Physical Demands/h3ulliPhysical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device/liliPhysical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping/liliMay require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs/li/ulpThis position is deemed a safety-sensitive position. As such, any person who is given a conditional offer of employment will be required to pass a drug test./ph3EEO Statement/h3pSouthern Glazers Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicants arrest and/or criminal conviction records. Southern Glazers Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazers Wine and Spirits and do not reflect Southern Glazers pay bands or ranges./ppIf you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com/p/div