divh2HVAC Counter Sales Position/h2pFull Time HVAC Counter Sales Position with Wholesale Distribution company in Greenville, SC./ppEpting Distributors, Inc. began as a small family operated business serving heating and air conditioning contractors in the Columbia, SC area. Though the years, the Epting family has grown to include 16 branch offices and over 400 HVAC dealers throughout NC, SC and GA. In addition to Tempstar residential HVAC equipment, we offer commercial and specialty products, as well as innovative marketing and training services./ppAt Epting, employees are not identified as a number but a part of a family. Epting takes pride in its employees and their overall well-being. We believe that our success depends on your success. If you strive to excel, join the family today!/ppstrongOverview:/strong/ppOur business is to assist contractors with all of their HVAC needs./ppstrongCounter Sales Job Duties:/strong/pulliAnswers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner./liliAssists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs./liliResearches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, and industry and store contacts./liliEnters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines./liliFollows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order./liliDevelops good working relationships and rapport with customers. Greets regular customers by name./liliMaintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc./liliResolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs./liliFollows company pricing and credit guidelines/liliAssist Warehouse Team with stocking and pulling orders as needed./liliAssist Warehouse Team with maintaining orderly workspace./li/ulpstrongRequirements:/strong/pulli2 or more years of experience in the HVAC industry or equivalent training/liliHigh School diploma, GED, or equivalent training and experience./li/ulpstrongPreferred Skills:/strong/pulliMechanical Aptitude or the ability to read and interpret technical documents effectively./liliGeneral Knowledge of HVAC a plus./liliExperience with Microsoft Office including Word, Excel, and Outlook. (PowerPoint a plus.)/liliQualified applicants must be customer oriented and motivated with excellent verbal communication skills and strong phone skills. Bilingual a plus./liliAbility to analyze customer needs and to recommend a proper course of action./liliAbility to organize and prioritize assigned tasks, job projects, and deadlines./liliMust possess ability to keep abreast of product applications and technology trends./liliAbility to pass background check and drug screen./liliMust have valid drivers license with clean MVR - CDL not required/liliSubject to pre-employment and random drug screening/li/ulpstrongBenefits:/strong/pp Full benefits plus 401k/pp Paid holidays, sick, and vacation/pp Opportunity for advancement/ppSalary negotiable depending on knowledge and experience./p/div