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We are seeking a call center customer support representative to provide exceptional assistance to customers regarding product troubleshooting and warranty inquiries. This role requires strong problem-solving skills, clear communication, and a commitment to delivering outstanding customer experience.

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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Preference for one of the following criteria: College degree or previous contact center experience. Position description: client support service professionals handle incoming phone calls regarding various service inquiries on *** accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.

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The Customer Service Representative is responsible for assisting customers with order entry and addressing...","Fairfield, Ohio, United States, 45014",["B","2247025172"],"15 days ago","/jobs/2247025172-customer-service-representative","/jobs?location=Fairfield%2C+Ohio%2C+United+States%2C+45014",{"_426":425,"_430":539,"_449":450,"_441":540,"_240":541,"_437":542,"_424":425,"_111":543,"_428":191,"_429":191,"_451":450,"_439":440,"_422":544,"_452":545,"_427":127,"_474":526,"_457":546,"_476":543,"_477":440,"_479":547,"_481":482,"_483":548},["D",1769565600000],"MCI","divh2Job Opportunity/h2pJoin our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences from the comfort of their home./ppTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test./ph2Position Responsibilities/h2pstrongKey Responsibilities:/strong/pulliHandle customer inquiries via phone, email, and chat with professionalism./liliProvide accurate information about products, services, and policies./liliTroubleshoot and resolve customer complaints and issues./liliMaintain detailed records of customer interactions and transactions./liliCollaborate with team members to improve service delivery./liliAdhere to company policies and compliance standards./li/ulh2Candidate Qualifications/h2pstrongWonder if you are a good fit for this position? /strong/ppAll positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:/pulliMust be 18 years or older/liliHigh school diploma/GED/liliPrevious experience in customer service or a call center environment./liliStrong interpersonal and problem-solving skills./liliAbility to work independently and manage time effectively./liliComfortable using multiple software systems simultaneously./liliHigh-speed internet and a distraction-free home office setup./liliFlexibility to work various shifts, including evenings and weekends./liliFluent in English and Spanish/li/ulh2Conditions of Employment/h2pstrongAll MCI Locations/strong/pulliMust be authorized to work in the country where the job is based./li/ulpstrongSubject to the program and location of the position/strong/pulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)/li/ulh2Compensation Details/h2pstrongWant an employer that values your contribution?/strong/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppstrongWhat you can expect from MCI:/strong We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/pulliPaid Time Off: Earn PTO and paid holidays to take the time you need./liliIncentives

Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!/liliHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./liliRetirement Savings: Secure your future with retirement savings programs, where available./liliDisability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges./liliLife Insurance: Access life insurance options to safeguard your loved ones./liliCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities./liliPaid Training: Learn new skills while earning a paycheck./liliFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement./liliCasual Dress Code: Be comfortable while you work./li/ulpCompensation

benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph2Reasonable Accommodation/h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ph2Diversity and Equality/h2pAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCIs commitment to a diverse and equal opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./ph2About MCI (Parent Company)/h2pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services./ppIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines./ppDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal

enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO,/p/div\n","divh2Job Opportunity/h2pJoin our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our client...","Remote Call CenterCustomer Service Representative",["B","2320709078"],"Work at MCI","/jobs/2320709078-remote-call-centercustomer-service-representative","/jobs?keyword=MCI","/jobs?keyword=Remote+Call+CenterCustomer+Service+Representative",{"_426":425,"_430":550,"_449":450,"_441":551,"_240":552,"_437":553,"_424":425,"_111":554,"_428":191,"_429":191,"_451":450,"_439":555,"_422":556,"_452":557,"_427":127,"_474":558,"_457":559,"_476":554,"_477":555,"_479":560,"_481":561,"_483":562},["D",1769911200000],"Nilfisk","Technical Support Representative

Provides technical assistance, troubleshooting and support for customers, end users and district sales managers. Responds to customer phone calls regarding technical and troubleshooting questions, as well as product related questions, warranty and repair issues. Responsible for being the first contact for quality assurance and complaint calls and disseminate them to the proper channel to ensure timely resolution. Ensuring that professional customer service is delivered, and high customer satisfaction is achieved. Must have the ability to provide technical support for customer and prospect inquiries and when necessary, escalating technical support assistance and resolutions as required. Ensuring customer technical inquiries and issues are resolved professionally and within established company standards.\nEssential Duties and Responsibilities

Primary Responsibility: 70%\n1. Technical Support:\nAnswer internal and external technical/troubleshooting/product/repair/warranty/quality related telephone calls and emails coming into the Customer Service department and respond to inquiries as required.\nAssist District Managers with field installations by phone.\nAssist Product Manager and Applications Engineer with special projects and product developments.\nProvide customers with information to solve their product application inquires/problems/complaints and assist customer in making proper product decisions in order to achieve a high degree of product satisfaction.\nPromote company products and goodwill to customers.\nAssists customer with understanding of the company's policies and procedures.\nProvide value added level of customer service.\nProvide customers with comprehensive information to diagnose and solve their product application inquires/problems/complaints and assist customer in making proper product decisions in order to achieve a high degree of product satisfaction\nOther responsibilities:\n3. Quality Assurance and Warranty Administration: 15%\nAct as a liaison for all quality assurance questions and issues.\nCommunicate and delegate quality related issues to designated person based on Quality Assurance flow chart.\nEnsure follow up and escalate open quality assurance issues as necessary.\nCapture data related to product performance / reliability or functional issues.\nSupport corrective action process on product performance / reliability or functional issues.\nProvide updates on Instruction Manuals to Product Management.\nAssist with other customer service duties on an as needed basis.\nMinimum Requirements

Education:\nAssociate's degree in a technical field, mechanical, electrical or automotive technology, or relative work experience.\nExperience:\nMinimum of 2 years of related Technical Services, Quality Control or Customer Service experience.\nKnowledge & Personal Attributes:\nFull understanding of customer service philosophy and procedures.\nWillingness to take ownership of inquiries and provide resolution.\nAbility to be persuasive with customers, keeping customer satisfaction as a guiding factor.\nAbility to learn products and markets quickly.\nAbility to plan, organize, work independently, prioritize responsibilities and manage multiple tasks.\nAbility to analyze problems and solve work related issues.\nExcellent oral and written communication skills.\nStrong listening skills.\nHigh level of attention to detail.\nDemonstrated leadership ability.\nAbility to interact with all functional areas and all organizational levels.\nAble to represent the company to customers at all levels of management.\nStrong awareness of different etiquette and cultures in a business setting and willingness to learn.\nGood telephone manner to enhance relationships with customers.\nA team player who strives to support fellow Tech and Customer Service Representatives.\nJob involves working in front of computer screen.\nComputer Skills:\nProficiency in use of MS Outlook, Word, and Excel. Management program.\nWorking knowledge of ERP and CRM. We will train to this.\nCapability to learn new software.\nLet's create a cleaner future together\nCleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength

as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.\nAre you ready to make a change for a cleaner future?\nBenefits\nNilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.\nPay Range $32.40-$40.50 per hour.\nThe estimated range indicates the expected hourly pay for this position. It does not include potential bonus incentives such annual or performance bonus' as well as sales and sales related incentives, or overtime. The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, differentials, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.\nJob applicant FAQ\nDo you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.\nTalent Acquisition Process\nNilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.\nNilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

","Technical Support Representative

Provides technical assistance, troubleshooting and support for customers, end users and district sales ma...","Technical Service Representative","Minneapolis, Minnesota, United States, 55443",["B","2383292072"],"Work at Nilfisk","6 days ago","/jobs/2383292072-technical-service-representative","/jobs?keyword=Nilfisk","/jobs?location=Minneapolis%2C+Minnesota%2C+United+States%2C+55443","/jobs?keyword=Technical+Service+Representative","actionData","errors"]