Hospital / Institutional Customer Representative - IOWA, IA

divh2Hospital / Institutional Customer Representative/h2pThe Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our companys customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients./ppThe primary activities include:/pulliCommunicates about product in a way thats meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customers needs/liliEngages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information/liliWithin select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities/liliFor select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer/liliPartners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through/liliShares learning and best practices from one customer to help other customers meet their need/liliDemonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience)/liliProvides input into resource allocation decisions across customers/liliIdentifies and selects programs/services available in the library of our companys resources to address customer needs/liliWorks with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs/liliMaintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders/liliCollaborate and communicate effectively with extended in-scope customer team to ensure a consistent customer experience across our companys divisions and functional areas; ensure integration with National Account Executive (NAE), our companys Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs/liliOutstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions)/liliInfluences beyond their specific geography or product area/liliImplements approved resources, programs and messages to address customer and company needs./liliCreate awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract./li/ulpTerritory Information:/pulliThis territory covers the state of Iowa including but not limited to Sioux Falls, ND and Omaha, NE./liliThe selected Sales Representative must reside within the territory./liliOvernight travel may be required./liliTravel (%) varies based on candidates location within the geography./li/ulpQualifications:/ppEducation Minimum Requirements:/pulliBachelors Degree with 3 (36 months) or more years Sales experience/liliOR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices)./li/ulpRequired:/pulliPrior experience working in a scientific field or healthcare environment/liliPrevious sales experience/liliPrior experience developing new business opportunities with existing customers/liliExperience establishing new customer relationships/liliUnderstanding of our companys products and therapeutic areas/liliConsistent performer in most competency areas/liliValid Drivers license/li/ulpPreferred:/pulliPrior consulting or customer service experience/liliExperience developing and executing a plan for engaging customers and meeting customer needs/liliUnderstanding of Headquarter operations/liliAbility to analyze metrics to assess progress against objectives/liliHospital/Institutional Sales experience/li/ulpRequired Skills:/pulliAccount Management/liliAccount Planning/liliAdaptability/liliBusiness Management/liliBusiness Model Development/liliBusiness Opportunities/liliClient Communication/liliCustomer Experience Design/liliCustomer Experience Management/liliCustomer Experience Strategy/liliCustomer Feedback Management/liliCustomer Rapport/liliCustomer Strategy/liliDigital Analytics/liliHealth Outcomes/liliHospital Sales/liliInterpersonal Relationships/liliLead Generation/liliMarket Analysis/liliPharmaceutical Sales Training/liliResource Allocation/liliSales Calls/liliSales Metrics/liliSales Operations/li/ulpPreferred Skills:/ppSalary range for this role is $106,200.00 - $167,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at a href=https://jobs.merck.com/us/en/compensation-and-benefitshttps://jobs.merck.com/us/en/compensation-and-benefits/a./ppYou can apply for this role through a href=https://jobs.merck.com/us/enhttps://jobs.merck.com/us/en/a (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting./p/div